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Nighthawk
Community Power UserJoined 13 years ago
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Re: Promotions department
That sounds a lot like the scammers pretending to be Telus and a fairly common scam. You're absolutely sure that was Telus? Did they send you an email with a link that made you reset your password to log in to your account? The wrong phone they sent you, if you look up the return address they got you to send it back to, does it belong to Telus or it is some random business or house address? When you talk to a customer service person, did you call 1-866-558-2273? That's Telus Mobility's main number right from Telus.com. I would highly recommend contacting Telus directly using one of the methods from the Contact Us link at the bottom of the forums here. By phone is the most recommended. The link should take you to https://www.telus.com/en/bc/support/contact-us?linktype=ge-footer . Any other site that doesn't start with Telus.com isn't valid. You can also try sending TELUS_Support a message on the forums here. That's the official Telus support account.23Views1like0CommentsRe: Recording Timing is wrong
You'll find that all providers experience the same issue with HBO. All providers get the guide data from the same sources. HBO has been like this for years. Normally when I record the few HBO shows I watch, the recording begins anywhere from a few minutes to 15 minutes ahead, depending on what HBO was airing before and how late they allowed it to run. The recordings for me often end well after the show does. Last one ended half an hour past the end of the show itself.11Views0likes0CommentsRe: Bring it back phone
If you cancelled the account while in the middle of a contract, I'd expect a balance owing to Telus in accordance with the terms of your contract. That would include whatever balance remains from the bring it back phone(s). Telus Bring it Back terms and conditions on their FAQ states: Bring-It-Back™ program is only available while you subscribe to mobility service. If mobility service is cancelled before the end of the term, the Bring-It-Back™ program amount will be charged to your TELUS bill.22Views0likes0CommentsRe: Fibre Optic
The fibre line when installed in the unit is nearly invisible, even with popcorn ceilings. It's usually run along the edge of the ceiling to a single point where the ONT/gateway/router is installed. It's a nearly transparent and extremely thin fibre line. The only places it's slightly visible is when the fibre has to go around a corner since it can't be bent at sharp angles. Even then you really have to look for it to see it. Wiring within the unit to individual devices comes down to the owner of the unit. In my case, my builder had ethernet run throughout my unit and so my fibre runs to the ONT from the entry above the unit door, and then it plugs in to the existing ethernet where the router is to all the other devices in my place. With the newer Optik TV boxes, they can be operated completely over wifi using Telus's provided hardware. If you specifically use your own third party router and have the newest AndroidTV based Optik boxes, viewing TV on them would count against data usage. The older PVRs that has a hard drive in them are the only ones that really needs an ethernet connection.34Views0likes0Comments
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