User Profile
Nighthawk
Community Power UserJoined 12 years ago
User Widgets
Contributions
Re: New Signup Request: PureFibre 3 Gig Plan for $70/mo
Be very careful who you get private messages from. Posting on an open forum with that kind of info / request can attract some scammers pretending to be Telus reps. Especially since that postal code covers a very small area. The main account for Telus reps on here is TELUS_Support . The current offer on Telus.com for 3gbps fibre is $100/mo. That includes the credit for having Telus Mobility also. They do have promotions every now and then where the price might drop a bit more but you'd have to watch for them.59Views2likes0CommentsRe: Promotional calls. Scams?
There are often many ways to spot scam calls. These are some but not all. More often than not they'll call or ask to be called back at a non toll free number. If they call you frequently / daily. If you're a Telus customer and they don't have any of your information already. If they offer you an employee ID number to try seem real. As most of the scammers tend to be based outside of Canada, often in south Asia, so they may have a noticeable accent. There are legit Telus employees that may have accents as well so it's not always a giveaway on its own. Any email that isn't *@telus.com specifically. Any website that isn't telus.com. Any one that asks you to reset a password and or tell them the 2FA code you receive by text/SMS. Any that ask you to install an app on your device(s) so they can help you through the process to get the promotion. Any that promise a free phone or one so heavily discounted it seems too good to be true. Especially for flagship devices like iPhones and higher end Samsung Galaxy.11Views0likes0CommentsRe: Promotional calls. Scams?
If in doubt, contact Telus directly either by chat or one of the contact numbers listed on this site. You can find Telus's toll free numbers at the Contact Us link at the bottom of the page here. Typically it'll be 888-811-2323 but the scammers can spoof / fake the caller ID. Telus does have some others they use but it depends on the promotion. If it's legit Telus calling, they can remove you from their list if you ask. Scammers won't. You can also reach out to Telus' Privacy Resource Centre to remove yourself too: 1-800-567-0000 or [email protected]. Also do a search on the forums here for 'scam'. A lot of others have posted discussion about their experiences and some of the tactics the scammers were trying. Including the numbers they were calling from in some cases.30Views0likes0CommentsRe: Request for Cellular Tower Installation on First Nations
Telus is only one part of getting a tower and not the first step that needs to be taken. Dealing with the CRTC and ISED (Innovation, Science and Economic Development Canada) are usually the first. A band council resolution is sometimes required as well. This is something I think you should read through. The CRTC has a new initiative for funding for Indigenous communities and they're also looking for feedback: https://www.canada.ca/en/radio-television-telecommunications/news/2026/03/crtc-making-it-easier-to-connect-indigenous-communities-to-high-speed-internet-and-cellphone-services.html Getting a tower isn't a fast process. Recommended Government of Canada ISED site about the process to get a tower. The potential for a tower will greatly depend on the community you're in and where it's located. In Alberta, where I am, a small number of indigenous communities have towers within their territory. More often the remote ones. Many have towers just outside of their territory.16Views0likes0CommentsRe: Internet is out. Red light on modem.
This is a situation where you contact tech support directly. A red internet light means it has no connection to Telus. As long as the cables are all still properly connected, that typically involves tech support and/or a repair tech. Contact tech support directly.11KViews0likes0CommentsRe: Can't Download Bills on App
TELUS_Support - I have the same issue here. iPhone 15, iOS 26.5. Tried another iPhone running iOS 26.3.1 and had the same issue. It made me update the Telus app so I couldn't try the older one that was on that device first. I then went and checked on my Android tablet that has the newest version of the Telus app installed. Exactly the same message on all devices. Cannot download the bills from any of them.30Views0likes2CommentsRe: Canadian film channel
You seem to be misunderstanding Telus's role. They are a service provider, not a broadcaster. The CRTC is who controls Cancon, and it's requirements are specific to certain classes of channels. Broadcasters that fall under those certain categories need a certain portion of what they air as Cancon. Specialty channels are often exempt from Cancon requirements. Think: HBO, Movie Channels, etc. Broadcasters are the ones that have to get broadcast rights for the shows they air in Canada on their channels. Most of those show specific streaming "channels" that you see are related to one of the specialty channels. For example the game show specific ones are from the Game Show Network. Most of these streaming channels appear to be streams from Tubi (owned by Fox) or PlutoTV (owned by Paramount). Between the two of those, they control a long list of channels and content and only some of it is in the guide. That includes all of the examples you provided. (Three's Company, Walking Dead, Price is Right) The streaming channels are exempt from Cancon rules. PlutoTV at least does have a few Canadian specific content options but not the main channels as they wouldn't have broadcast rights to them. The only advantage to having those channels in the guide is that users don't need to get either of those two streaming apps to view the shows and it gives people more content options than the existing actual channels. The show specific streaming channels are also only available on the newer TelusTV+ hardware. Not the older Optik TV boxes.18Views0likes0Comments
Groups
CPU Hub
A private discussion board for our Community Power Users.0 Posts
