User Profile
Nighthawk
Community Power UserJoined 13 years ago
User Widgets
Contributions
Re: Question regarding the NH20A 10gb port
Since I'm not sure what photo El-Eric is referring to, I'll provide some additional info for you based on my experience with the hardware. The NH20A or Network Access Hub, as Telus calls it, will be the gateway/router in this case. Unless explicitly necessary, and you have a new router to go between the NH20A and your own devices, bridging should be avoided. If the fibre is connected to the NH20A/NAH, then as El-Eric suggested putting a 10G switch on that port would be an idea. If the fibre is still running to the Nokia ONT and not the NH20A/NAH, the upgrade to 3gbps likely missed a few steps on Telus's side. The Boost itself cannot be bridged as it is merely a wireless access point and not a router. Any IP addresses obtained by devices connected to it would come from the NH20A. Definitely avoid connecting it to any bridged connection. The Boost can also be connected using MoCA / coax instead of using the 10G port on the NH20A/NAH. The white cylindrical trashcans from Telus come in 2 flavours. The Wi-Fi Boost units and the older Wi-Fi Hub gateway/router which the NH20A replaced. The Boost 6 has one purple 2.5G LAN port. The Wi-Fi Hub has only 4 gigabit LAN ports. Normally Telus won't leave two routers/gateways together at the same residence.Re: Legit Win-back promotion offer or Scam?
It's supposedly a valid number for Telus but it's also possible for scammers to spoof their caller ID so it shows they're calling from that or any number. I've never heard of "auto transition" before so that makes me a bit suspicious of the call. $30 for 100GB seems too good to be true to me. Telus doesn't even have a regular advertised 5G plan that comes close. There is a 5G+ plan on their site for $65/mo that has 100GB of data. That's a sale price also and the regular plan cost is usually $75/mo. I'd be surprised if Telus would offer that for less than half the cost as a win-back. Assuming it was Telus that called you. I'm doubtful that store reps would have access to win-back offers but you could always ask.Re: Question regarding the NH20A 10gb port
Does the ONT actually say Nokia on it? The old Nokia ONTs, like the one I have for my 1gbps fibre, don't support 3gbps. There may be newer ones but as far as I was aware, they weren't including separate ONTs for the higher speed connections. (ie higher than 1.5gbps). Normally if the NAH / NH20A is installed (the only gateway I know of with a 10gbps port), the fibre is connected into it directly instead of having a separate ONT. If the ONT and the NH20A are in the same place, it's odd that the fibre wasn't just connected to the NH20A directly. Out of curiosity, do you have all of the following devices installed currently?Re: Telus Call - 866-369-9826
Additionally, if it actually is Telus calling, you can request they remove your number from Telus lists by one of the following: Email Privacy Team: The most effective method is to email [email protected] with your phone number and request to be removed from all marketing and telemarketing lists. Call Customer Support: Call 310-1000 (in BC/Alberta) or 1-800-567-0000 (all other provinces) and request to be removed from internal marketing lists. During a Call: If you receive a call, explicitly tell the agent to remove your number from their internal "do not call" list. This only works if it's really Telus calling and not a scammer pretending to be Telus.Re: Telus Call - 866-369-9826
It supposedly is a valid Telus number but scammers can fake the number on the caller ID so anything is possible. Telus did confirm it was one of their numbers in a post on the forums a couple years ago. If they're calling that frequently though, that sounds like it may be a scammer pretending to be Telus. When they call, is it just dead air to start and then a person? If yes, and you have Telus or Koodo for phone service, you can block the robo-calls by enabling Call Control, which is a free service Telus provides to users. Telus Mobility Call Control instructions Koodo Mobile Call Control instructionsRe: New iPhone 16 PRO didn't come
I hate to say it but that person that you were dealing with is not from Telus. That phone number isn't a Telus number. They are a scammer and this is a fairly common scam. Telus has more information on their brand impersonation scam article on the forums here. You definitely need to speak with someone at Telus directly as soon as possible. You can either try calling Telus Mobility's actual number at 1-866-558-2273 (can be found on Telus's contact page under Mobility phone support), or you can send TELUS_Support (official Telus support account) a private message on the forums here. If you click their username, on the page that appears there will be a button on the top right that says Message. Click that to create a new message. If you gave the scammers any info like your password or payment info, you'll need to change your password and you may have to reach out to your bank. If they sent you an email and you had to reset your password or fill in some form, that's also a problem.Re: ipv6 with DoT through controld
Telus hasn't offered static IPs on residential connections in many years. First started with IPv4. That is a business decision they made. There will be no workaround on a residential connection. Keep in mind the things you are trying to do are those that 99.9% of the residential customer base would not be doing so ISPs, not just Telus, tend to tailor the services to the majority and to specific supported hardware provided by the ISP. Business connections can be different. I do know a static IP on a business connection is an additional cost. I have separate personal and business fibre connections and had static IPs on the business one.
Groups
CPU Hub
A private discussion board for our Community Power Users.
