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Re: connectivity issues
This is a public forum. You would need to contact Telus directly to request assistance. The problem may not be something a tech needs to go out for. There are troubleshooting steps they will have to do first. Is the laptop the only device losing connectivity? If yes, the issue is likely with the laptop. If it's not, start with the below. If the problem is just with the wifi, start here: https://www.telus.com/en/support/article/understanding-and-optimizing-your-wifi If the internet itself is completely dropping (ie red light on the box), start here: https://www.telus.com/en/support/article/no-internet-connection20Views0likes0CommentsRe: UGLY GREEN BOXES
If the pedestals are damaged, they can be reported for repair by: going to https://www.telus.com/en/ab/outages Click on the green Report an Outage button in the top right. Select Report an Outage on the right. Fill out the form with the details regarding the damage and location. Depending on the extent of the damage it may take some time as regular field techs won't be able to fix a damaged pedestal.22Views1like0CommentsRe: UGLY GREEN BOXES
Pedestals and other more localized boxes are usually distribution points for the copper and/or fibre lines in a smaller area. I'd be surprised if the boxes aren't in use. They allow Telus employees to service and maintain the connections quicker. They're also typically installed in utility rights of way / easements. Unless the boxes in question are not in use at all, I would suspect that removing or relocating them is unlikely.35Views0likes0CommentsRe: Has anyone got their fully bridged NAH working with legacy PVR/STB?
Do the PVRs/STBs have an external IP or a LAN IP? If LAN, do you have multicast data enabled and configured on the Ubiqiti router? The legacy boxes require it to work properly. You may have to also search online but I think in some cases they also need a certain VLAN configured too. The handful of other Ubiquiti users on here may be able to add their own experiences.45Views0likes0CommentsRe: Discovery Channel shows
Telus doesn't control the content that is provided by the various broadcasters. This whole problem is between Bell and Rogers. Bell lost the rights to Discovery, HGTV, Magnolia, etc., and all the US content from those channels to Rogers. Rogers, like how they usually operate, has yet to allow a single other service provider in Canada access to the new Discovery channels, even though they have known about the change in ownership for a very long time. They will eventually allow the other providers access but they purposely do it this way to try to get customers to switch to them first. Unfortunately the CRTC and the federal Competition Bureau allow Rogers to get away with it. If enough people complain about Rogers, maybe those organizations may do something with Rogers but it's hard to say how fast they'll act. One additional avenue would be to reach out to your MP and complain to them.3.1KViews2likes0CommentsRe: How to setup Telus modem in bridge mode to add another powerful router?
It usually isn't necessary to bridge the Telus router. You just need to make sure the AX6000 isn't using the 192.168.1.x address range. I believe the AX6000 defaults to 192.168.0.x so that shouldn't have any issues. If you have Optik TV, you'll probably want to ensure the Optik boxes are connected to the Telus gateway. Optik does not work through many third party routers.17KViews0likes2CommentsRe: Telus wireless home internet
You want slower internet than your existing fibre connection? If you're still in the same area of Surrey that you previously posted, there is up to 3gbps fibre available there. The cellular based wireless home internet is typically found in rural areas that aren't served by fibre or DSL.23Views0likes0CommentsRe: Intermittent Jitter on TELUS Vancouver - Seattle Backbone 154.11.15.xx
Can you be more specific when you say latency sensitive apps? Which apps or games specifically? What are the issues you are experiencing while using those apps / games? I'm not seeing spikes high enough in any screenshot that should cause any issues. Which router are you using as well? When I try testing from my PC using the Telus hardware, the first IP is always the LAN IP for the gateway. Not an external Telus IP. I'm also not seeing any jitter results on any screenshot posted. Your first screenshot is testing to a Valve owned IP. It's not one that will respond to testing. If I'm reading it right you're seeing 1.2% packet loss between your PC and the first IP (your router/gateway)? That loss doesn't show up after that in the other screenshots so I wonder if PingPlotter has an issue. The traceroutes to 1.1.1.1 and 8.8.8.8 only ping 3 times each attempt so they aren't a good measure of latency over a longer period of time. The results they do show seem fine. The second traceroute to 8.8.8.8 shows no sign of any issue. The WinMTR you posted looks fine to me. You should be looking closer at the Average latency not the one off spike when it first starts the test. The IP on #6 (162.158.144.11) is a Cloudflare IP. Run the test more than once after launching WinMTR. It should smooth out that initial spike.41Views0likes2Comments
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