Security
Discuss or ask questions about TELUS Security devices, equipment, and solutions.
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SmartHome Security FAQ's

Hey everyone! It’s been a while since we launched our SmartHome Security board, and so much has changed since. You may have seen me around, but I’d like to formally introduce myself. I’m MelH, and I’ll be your security go-to expert. I wanted to take ...

MelH by Community Manager
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False temperature alarms

I finished installing my security system a couple weeks ago, and set a low temperature alarm for 15 deg C.Now every 6hrs on the minute, at 9:35 and 3:35 am and pm I get a text message saying that my temperaturehas dropped below 15deg, then seconds la...

colklink by Just Moved In
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Door sensor not monitored

One of my door sensors shows as not monitored. Per the knowledgebase, I can enable monitoring via the web portal but my web portal is different from the KB and doesn't have the option to enable/disable. How do I get it enabled? Why am I paying for mo...

Resolved! Panel Error Message

Since my system was installed, I've been getting the following error message via email. Does anyone know how to fix this? I've tried chat and that didn't work. I waited for 45 on a call and I'm fed up. XXX's system: The Panel has not responded since ...

coprolite by Just Moved In
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Fiber box on street

Unsecured fiber box on street in Chilliwack Young and Brooks Ave box #3031R(Difficult to see letter due to being covered with a sticker)

Lockitup by Just Moved In
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  • 1 replies
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Why are the door to door agents so pushy?

I had an agent ring our doorbell at around 630pm while I was busy preparing dinner. Took a peek, saw a Telus agent and ignored it. I already have a no solicitation sign on my door. 2hrs later, agent returns and this time my elderly father opened it. ...

Js-addt by Just Moved In
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  • 5 replies
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Resolved! Cancelling smarthome security after contract expires

Has anyone cancelled the smart home security service AFTER the contract expires?Wondering if anyone has experience with cameras they purchased, were you able to connect to a new service?Did you have to pay any fees to have Telus equipment removed? An...

redmaher by Just Moved In
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Can you bluetooth disarm all partitions

Is there a way to disarm all partitions automaticly on arrival? I can only seem to pick one partition or the other. Would be great if both zone would disarm at once.

Security Issues Equipment

My cameras have gone offline along with my doorbell cam - I was on with tech support for over 90 mins last week, and they weren't able to get them back up and running, I need a tech to come out but good luck trying to get through to anyone....Anyone ...

Customer Rep Not Answering

I had a door-to-door salesman come to my house 2-3 weeks ago and offered me a bundle that included 2 sim cards, wifi, and a security system. We had agreed that the total would be about ~230, I confirmed with him more than once that there are no activ...

mszawal by Just Moved In
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Telus door to door sales Oakville

Telus door to door SalesHad a 'Telus representative' knock on the door and ask about switching over my cell phone, home internet and security services.Ultimately said no and he left. He didn't go to my neighbor and was pacing on his phone for 10 mins...