Discuss or ask questions about TELUS Security devices, equipment, and solutions.
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SmartHome Security FAQ's

Hey everyone! It’s been a while since we launched our SmartHome Security board, and so much has changed since. You may have seen me around, but I’d like to formally introduce myself. I’m MelH, and I’ll be your security go-to expert. I wanted to take ...

MelH by TELUS Employee
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EverSafe email validation error

I have a very specific problem with EverSafe and I don't know how to get help. My email address uses the TLD .works e.g. I've used that email for a long time. The TLD is a legitimate one: However th...

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jamiepm2 by Neighbour
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Resolved! Chamberlain MYQ-G0401

Just want to find out if Chamberlain MYQ-G0401 is compatible with the Telus Smart Home system.

wyhpak by Neighbour
  • 2 replies
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Home security insurance certificate

Why is it so hard to get a home security insurance certificate. I go online review the help. Go to the get certificate setting in home security. It tells me to call a number and post's hours. The hours are incorrect and there is no ability to talk to...

Ralphhand by Just Moved In
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Security alarm message “ communication error”

Ever since this past ice storm my alarm has been having a problem with communication signal. It seems it happens early in the morning. In the past Telus would reset and everything is fine. This problem used to occur once or twice a year. Since this p...

Resolved! Door to Door canvasing

Had a door to door guy come across and said he was from Vancouver Telus.Didn't show credentials. Had a busted up iPad that he was using.Selling a full home security system and internet packages.He had a Telus golf shirt on. Seemed scammy as he didn't...

BearLost by Neighbour
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Resolved! Q2 alarm panel mater code

Hello. I was just wondering if there is a way to get the master code to reset my Q2 alarm panel back to factory specs. I wanted to install it to my existing Telus security system that I currently have. Thought I could use it in my garage. I brought t...

Robcar by Neighbour
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Smart Home App - Unexpected Error

Hi, Anyone having issues with their Smart Home App? As soon as I open it I get a message saying "An unexpected error occurred. Please try again." Can't get past this screen even when I reboot. When I login using my desktop it brings up a screen that ...

Ferrari by Just Moved In
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living well companion fails again- l

Father tested a fall scenario as part of my effort to convince him to wear the Living Well wrist button. Dad - pushed button on wrist. The companion box said "calling for help" red light flashed on the box, green light on the wrist button. Then Light...

johncust by Just Moved In
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Telus not actually monitoring anything...

When I was with ADT if the security system went off, there was a low battery, no cell signal, or whatever... I'd get a call from ADT telling me there was an issue. Once Telus got involved... we had an alarm go off sometime in Nov of last year... and ...