Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...
Hi, I am a newjoiner to Telus Home Security and just received my first invoice. It mentioned that to set up pre-authorized payment, I would have to sign in to myAdt.ca After signing in, it said to enter the authentication code but I never received th...
After 20 years with my alarm system, which went through various ownership changes before transitioning from ADT to Telus, I was compelled to upgrade to the Telus brand. Unfortunately, the experience has been riddled with issues, unlike the flawless p...
Home view camera outdoor and doorbell not working since I bought the plan . Cameras are not finding wifi . Reset button doing nothing. Called 100 time to Telus service but they put on hold for hours . Tired and frustrated now . I believe complaint to...
I was a long time happy ADT customer and, because of past experience, was not happy in the take over by Telus. A simple accounting issue (an increase to my monthly fee without notice etc) led to my suddenly not being able to set my alarm. On calling ...
My v723 Camera was working until there was a power outage. I noticed the the green light flashing and I'm getting no video on my Telus SmartHome App. I decided to set the camera to AP mode (flashing white light) and reinstall the camera via Telus Sma...
Dear Team,I am writing to express my deep frustration regarding the new service installed on February 20, 2025—specifically the camera system—which has not worked since installation.Despite multiple calls, follow-ups, and even speaking with members o...
Just needed a simple replacement (Carbon monoxide detector), then 4 attempts, all 35 minutes or longer to get a resolution, no one can get anything done and impossible to cancel this **** home service.
Door lock keep sending low battery and resolved low battery messages every 15 minutes! Did a factory reset , changed the batteries but still the same!
When will the 3G network be officially discontinued for home security customers in Saskatchewan major cities? I'm hoping for an exact date if it's known. I've been receiving mailings for over a year telling me it's imminent.
I was told I have to return the Items, My contract is up, April 10th, 2025. Contract to be cancelled on the 22nd. I only have the small security box and can't find the camera. Further to this I haven't used it, in over a year and have been told after...
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