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SCAM security call
Every three weeks I receive an automated call from 1-855-509-5413 claiming to be Telus Smart Security telling me that I am the contact number for my parents' address and that there is a security issure and requests me tell the residence of that address to call 1-855-844-8435 and gives an incident number related to the file. My parents are no longer with Telus Smart Homes so the call is obviously a scam. What is concerning to me is the amount of correct information they have. They have my name, my parents' address, the fact that I am the emergency contact, my home phone and my cellphone which the scammers call immediately after calling my home number. This leads me to believe Telus is either selling our information or they had a data breach that they neglected to tell their customers about.
Weiser 620 ZWave Doorlock not displaying in App
I'm a new customer to Telus. I purchased a Weiser 620 Zwave doorlock from Amazon that the Telus installer told me would be compatible with the Telus system. After installation, it appears on my Alarm panel, and I can lock & unlock it from the panel. But it doesn't appear anywhere on the device list in my Android SmartHome 5.9.4 app or on the web interface at https://smarthome-security.telus.com/web/system/settings/manage-devices The whole purpose of purchasing the lock was to unlock the door remotely. Why is it only available on my alarm panel?
Smart home plus cancelled and still charged
Hi I signed up for the smart home plus last March and ended up cancelling within 15 days and sent equipment back in that time. I was still charged and now it’s on my credit report when I was told as long as I canceled within 30 days and sent the equipment back there would be no charges.
Vivint switch to Telus
I have had Vivint security for years, with no issues. I have multiple cameras and 24 hrs video recording. I received a phone call from Telus stating that my equipment is no longer supported and they want me to switch to the Telus’ home security hardware. Has anyone done this and if so, how does it compare? As mentioned, I have multiple cameras with 24 hrs video recording video recording, front door lock,doorbell camera, motion sensors and window/door sensors. The person on the phone said they would replace all hardware and the Telus system will work exactly as my Vivint….. but I’m not as trustful/hopeful as the Telus rep. Has anyone switched over? Does the new hardware work as expected? Any issues?
How to get service for a Price's alarm system?
We have a non-monitored smoke and motion detector system. Telus bought Price's so I hope they can help me. My system is showing an issue with a particular motion detector and is intermittently doing the 3-beep trouble signal at the panel. I have replaced the 12v battery in the box as well as one of the wireless smoke detectors in the same area at the motion detector. I would just unplug the whole thing for now but cannot find any transformer to remove power from the big box. Is there a way to get service? Is there anyone in town (Victoria, BC) that will service this unit?
TELUS inherited my Vivint equipment — now wants me to pay to replace it
TELUS inherited my Vivint equipment — now wants me to pay to replace it Bought out my Vivint equipment in full in 2021. Own it outright. 37 sensors, doorbell camera, smart lock — the works. Month-to-month monitoring at $33.04/month ever since. TELUS's "sunset" offer: $1,000 credit toward a ~$2,000 replacement system, plus my monthly fee jumps to ~$50. So I eat $1,000 in hardware costs and a 51% rate increase — for a platform decision that's entirely TELUS's. I don't need anything new and my system works just fine. My ask is simple: if Telus wants to replace the equipment, they can do so - at their own cost. They are obligated to maintain the agreement they acquired when they took over Vivint. Anyone else dealing with this? CCTS and Alberta Consumer complaints are drafted and ready to go — hoping to resolve it here first.
Pause Recording Rule for Doorbell
Is there any way to pause a doorbell recording rule for a set amount of time (e.g. 2 hours, 4 hours, for today, etc). For example, if I have work being done in front of my house and I don’t want my doorbell to save a large number of unwanted videos. Or if it is a windy afternoon and I don’t want a bunch of useless videos recorded of a tree branch swaying in the wind. It is unacceptable to expect users to manually pause a rule and then to remember to manually un-pause the rule later.Telus Security Contractor Phoned to Upgrade System
A week or so ago a Telus contractor contacted me by phone to set up an appointment to upgrade our security system hardware. He asked if we had received a letter from Telus informing of the need to upgrade our system - we had not. The representative then went on to describe the system & hardware we had so he clearly had access to our account. I told him that we don't do business from unsolicited phone calls and he said that he/Telus would send us an email outlining the upgrades and how to set up an appointment. No email or letter was ever received. I believe this was some service 'trolling' being done by a Telus Security contractor and that the 'upgrade' really wasn't required by Telus. Has anyone else had a similar experience? Telus - please reassure us that your contractor policies do not allow such behaviour.