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Assistance Needed with TELUS SmartHome Security and ALEXA Integration
Hello, About 72 hours ago, my ALEXA stopped responding to voice commands for my TELUS SmartHome Security. This issue has occurred before, and the typical fix was to re-enable the skill via the ALEXA app. However, I was surprised to find that it is no longer listed as a skill available for ALEXA (see attached image). I do have SmartHome+, which is an option, but it does not control my lights or assigned routines for my security system. This situation prompted me to research any updates regarding the functionality of TELUS SmartHome Security with the Amazon ALEXA service. According to your website , it is still available. *side note*: I also discovered that the link for email migration is inactive on the site. My house is set up to be controlled by ALEXA, and without this functionality, it is becoming quite inconvenient. For instance, my main kitchen light switch is . This is not a TELUS issue, but it’s a hassle to manually dim or turn the lights on and off. My household has become accustomed to using voice commands, especially since my kids are too young for smartphones, and my IQ4 NS panel does not offer a screen for control. Could you please assist me with this issue? Thank you! Jamie J.
Telus marketer comes up as spam caller
The same spam number kept calling me. I finally answered and it is a telus telemarketer. As soon as I mentioned that a telus caller shouldn't come up as spam on a telus phone he changed it to Telus in my call display. I have asked many times for telus to stop calling with offers as in this day and age you can't take an offer from a spam caller. Why does telus insist on constantly hassling their good customers. The number was 866-558-4147
Home Security renewed without agreeing to new terms.
Hello, My Telus home security was up for renewal and I was given a code on my bill to renew. I received an email with nothing except “your order is complete” and now I’m supposedly locked into a contract with a higher price and agreement. I was never given the opportunity to review the new price or new agreement. Nothing was sent to me.
Smarthome App vs Apple OS 26.1 & 2
After upgrading to iOS 26.1 for iPhone the Smartphone app stopped working on my home wi-fi. Simply get spinning logo and error message that an "unexpected error has occurred, try again". The app also reported having a connectivity issue. When I turn off wi-fi and use cellular data everything works fine. I cannot even log in to web portal on Mac under OS 26.1. I am currently using 26.2 on both but the same situation occurs. All other apps including My Telus work just fine. The control panel is connected to my wi-fi and works fine. My wife's iPhone has yet to be upgraded and it works with the Smarthome app. I contacted my ISP for Router concerns but the Router settings are working and like I said everything else connects and runs. Only the Smarthome app does not work with the current operating systems. Prior to the upgrade everything was working. Anyone have any suggestions or does Telus have to play catch up with the app?? One other fact, I can use Firefox to log in to the Telus Smart Home web portal for some reason but not Safari?
Monitored system not working for months - Telus refuses refund
Telus is the epitome of a horrible company. security panel randomly failed months ago. When it came back on unbeknownst to me none of the sensors were connected. For the past 3 months I was under the impression it was working and it was not. Despite monitored services no one called me to advise. When I asked them to fix it they have no technicians available for months. They did not refund any fees. When I told them to cancel they told me I would need to pay and have had me on hold for hours. this is the worst company I’ve ever had to deal with. If they refuse to refund I will sue.
Telus Call - 866-369-9826
I got a call from "Telus" from this number and they said they could offer me a $40 phone plan. We didn't get to any talk about putting my PIN in or anything like that. I've heard people get scammed this way, and I am usually good as sussing out these ones. This one however has been calling for a week straight. Anyone know about this one? 866-369-9826Was Happy with ADT. Poor User Experience With Telus Custom Home Security
I have been with ADT for 2 decades. No issues with the experience. Now that I am in 2nd month with Telus Custom home, all down hill. I call into Tech Support and support cannot tell the difference between zone 3 and zone xpander 3. Nor wired or wireless. A technician came in today and then told me he cannot touch my system. He can do wireless and will not touch the wired system. Not his fault. Tech support sent the wrong person. I am now told to start all over again. So another few days with a non functional alarm system. what a nice customer experience.Contract ends in June - procedure
My contract with TELUS SmartHome Security ends in June this year after a 3-year contract. I would like to know what to do to make sure my contract does not renew automatically and what the procedure is to send the QOLSYS panel back to TELUS as I wish to be with another alarm company. Thanks!
TELUS Smart Home IQ4 Panel "Welcome" message.
Hello Forum. We recently installed a TELUS Smart Home IQ4 security panel. A "Welcome" message with the TELUS contact phone number pops up on the screen periodically. It is rather annoying as we have already made note of the phone number. I called TELUS Tech Support and was informed that this message is "baked into" the panel's software and will continue to display indefinitely. It cannot be shut off. Does anyone know whether this is, indeed, true or whether the message will eventually just stop displaying after a prescribed period of time? Thanks for any advice you are able to provide. Ian
