Security
Discuss or ask questions about TELUS Security devices, equipment, and solutions.
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SmartHome Security FAQ's

Hey everyone! It’s been a while since we launched our SmartHome Security board, and so much has changed since. You may have seen me around, but I’d like to formally introduce myself. I’m MelH, and I’ll be your security go-to expert. I wanted to take ...

MelH by Community Manager
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Camera recording

My doorbell camera is always randomly stopping recording and I’ll go look and it’s been days since a recording took place. Been happening for over a year. How do I get it to stay on always?

jkubiski by Just Moved In
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Resolved! SmartWear Security

With smartwear security, when the battery gets low do I have to buy the charm again? Or is it covered by the subscription?

RoopiGill by Just Moved In
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Telus Smart Home Security

I just finished installing my Telus security system. We were promised ,or at least our Telus rep was told by Telus support that, freeze detection was part of our Control package. Today i was told by Telus security support that they no longer offer a ...

LaMinerva by Just Moved In
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SVR on Residential Accounts

Obviously Telus hasn't implemented this yet, but I thought I would mention that for those of you trying to buy an alarm.com SVR from amazon or similar sites, it won't work.I bought one and just tried connecting it and I get an error message saying th...

Resolved! 24/7 security if wifi goes down?

We have Telus Home Security through our internet. Telus is our internet provider. Please confirm that Telus “home security experts will monitor the system around the clock” and that we’ll “be notified when the system is compromised” - even if/when ou...

Homeboy by Friendly Neighbour
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Resolved! Just got what I think was a scam call from a "Telus Representative"

The caller ID said "Monet Studio" and the number is 1-888-811-2323, located in Quebec.The caller knew my name and knew what services I already had with Telus. He also said the call was being recorded about 4 times and asked me how I like my Telus ser...

Vivint equipment install?

We purchased some hardly used but expensive Vivint equipment to set up their system in our home. Now they have been purchased from Telus. No one at Telus customer service can tell me if we can use this equipment and Vivint will not install it as they...

Support and customer service non existent

Who do you call to make a complaint about service with this company ? I have tried all the numbers on their website. It is impossible to find anything online. Calling them is useless. Had our system updated and they showed up with half the products t...

BRod by Just Moved In
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