Discuss or ask questions about TELUS Security devices, equipment, and solutions.
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SmartHome Security FAQ's

Hey everyone! It’s been a while since we launched our SmartHome Security board, and so much has changed since. You may have seen me around, but I’d like to formally introduce myself. I’m MelH, and I’ll be your security go-to expert. I wanted to take ...

MelH by TELUS Employee
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Security System Solicitors

Hi, I've had three occasions in the last few months when Telus has come to my home trying to sell us a security system. We've declined each time....why do they keep coming? Tonight they rang our doorbell after 8 pm - totally disrupting our family lif...

J2 by Just Moved In
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Alarm Force Door sensor

Does anyone know the broadcast frequency of Alarm Force equipment? Can’t find anyone to talk to at Telus unless I want to signup for anew contract so was going to order one from Amazon or Home Depot for $29.00 but have to get the right mgh.

Gimpy by Just Moved In
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Actual Telus support?

It seems I can get through to a human if I have a sales enquiry, but impossible to speak to anyone (human) to ask about getting spares for a security system component. The online "assistant" is a waste of screen space and time, simply provides links ...

mhutch by Just Moved In
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Telus Smarthome Security Armed Stay

In the Armed Stay mode, is there an entry delay (i.e. open door) or does it immediately trigger the alarm?If there is an entry delay, then I time to get to the panel and enter my code.

Home security contract

I thought my contract was over or just around the corner, but today I found out that it was extended for 3 years from 2023l. I am in a situation to cancel home security service, but I would like to ask if it is possible for this to have been extended...

Sung by Just Moved In
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home security

is it normal to be mislead into signing up for a service that is supposed to be free, but once i receive the agreement it is going to cost me $20 a month extra. is this common for telus to do this?

jparent by Just Moved In
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Can't access Security system from my phone since Feb.12/24

I called Vivant and was transferred to Telus. Spoke to a rep and they couldn't solve problem. He said that I would receive a service ticket number in my Email. Still haven't received a ticket number. Can't check my system from my phone and I am still...

Terry3 by Just Moved In
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Mobile app has delay showing open Window/Door (3-4 min)

Hi,When I open a door or window, it takes about 4 min to show in my Mobile app (or website) when I close the door, it is instantly updated. When Lock a door lock or unlock a door lock it is instant. The issue is *ONLY* when a Door or Window is opened...

Pt2 by Just Moved In
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