Forum discussion about TELUS Security devices, equipment, and solutions.
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SmartHome Security FAQ's

Hey everyone! It’s been a while since we launched our SmartHome Security board, and so much has changed since. You may have seen me around, but I’d like to formally introduce myself. I’m MelH, and I’ll be your security go-to expert. I wanted to take ...

MelH by Moderator
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Telus Security Door To Door Salesman

What’s up with this Telus door to door salesman harassment? Today we had 3 guys come around and wanted us to do a free upgrade on our system and then charge me more than 2x more than what I’m paying now. I told them I’m totally happy with my ADT syst...

Smart Haven Security

Anybody have dealings with this company? They are selling door to door. Got talked into signing a contract but want to cancel now. Contract states 10 days to cancel by either in-person, registered mail or fax. I can do it by fax but I can't find a fa...

What is SmartSync Module

Hello, In exploring an update of a ADT SafeWatch Pro 3000 alarm to use cellular (LTE) vs. landline to the monitoring station, I was quoted the use of a "SmartSync Module". However, I would like to know exactly what hardware that refers to. Does anyon...

theShad by Just Moved In
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Can I set up an arm/disarm schedule?

Just had this installed, is it at all possible to set your security system up so it can arm at a certain time (say 10pm) and disarm at a certain time (say 7am) ? I can’t figure it out through the Automation / Add Rule section…seems quite confusing.

Sharing my TELUS account with Family / Spouse

Hi everyone, and sorry if this has been asked, I've searched back and forward with no success.I have a TELUS Smart Home security system. Lots of bells and whistles. I want to give my wife access to the APP, but the only way I can see how she does tha...

Curomac by Neighbour
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Exchange plan

Hi, I ordered and received a Home Security System but I have decided that I don't need All of the extras that I received. Will Telus allow me to return the package for another Plan? I received it only a week ago.Appreciate any ideas.

Anne49 by Just Moved In
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Deceitful any lying door to door salespersons.

This is just a warning about Telus door to door salesman. I signed up for the security service un the pretense from the salesman that it was a 1-year contract. As it turns out, the guy lied to our faces, and we really signed up for 5 years.READ the e...

KayJV by Just Moved In
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Resolved! Contract of the deceased

Hi there, my sister passed away and I would like to cancel her telus home security. The contract in her name is to Jan 2022. Telus is saying in order to cancel I must pay a $400 cancellation fee? So I’m a little shocked, it’s not my contract, she is ...

Bc1990s by Just Moved In
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