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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by • Community Manager
  • 1095 Views
  • 0 replies
  • 1 kudos

Security - Email notifications

Hello, I have contacted the Security 5-6 times regarding the ability to get emailed notifications for my bill. My Mobility bill comes through, but not my Security bill. The emails are the same for both accounts. Each time I call I am assured that it ...

Telus Security

When Telus employees can't answer my questions regarding my alarm service and I ask for a tech to come to our house they refuse and just say they are transferring me to Customer Service. Well Telus Customer Service means you wait on the phone for hou...

laine1 by • Neighbour
  • 69 Views
  • 1 replies
  • 0 kudos

Wireless Doorbell Camera?

Is the doorbell camera wireless? Specifically, does it run on a battery or must it be hardwired to the house. My house currently does not have a doorbell, so if it must be hardwired, does Telus do the install or do I have to hire an electrician?

1TSC by • Neighbour
  • 95 Views
  • 2 replies
  • 0 kudos

Graffiti on Telus box by our hedge.

Hi. There is a Telus utility box on our boulevard that is constantly been getting more graffiti added to it. It is starting to look quite ugly. What is the process for getting Telus to repaint the box?

Duffer by • Neighbour
  • 123 Views
  • 3 replies
  • 0 kudos

Resolved! Door sensor went missing

Hi,I just had Telus security installed a week ago and I realized my door sensor fell off my door and I don't know where it is...is there a way I can find it? What should I do in this case? Thanks,Eunice

Euniceee by • Neighbour
  • 106 Views
  • 1 replies
  • 0 kudos

5 to 10 second wait on doorbell camera?

Newly installed system, with doorbell camera, and it takes 5 to 10 seconds when someone is at the door for the screen to show the live image of the door camera. Is that normal? WiFi speed test on panel shows 400mbps. The lag is so great the device is...

Networks by • Friendly Neighbour
  • 162 Views
  • 3 replies
  • 0 kudos

"Error loading page" with Telus SmartHome App

I just migrated to the Telus SmartHome system from the old ADT system. The new Telus SmartHome app was working for a few days and now it won't load and I got a blank page just say "Error loading page". The app is already the latest up to date version...

jleung by • Neighbour
  • 143 Views
  • 2 replies
  • 0 kudos

Door to Door Canvassing - Hamilton region

Hello, did you have someone in the Hamilton Locke street area (specifically townhouses around 100 Beddoe Dr) on July 18 around 6 PM? Rep had an ID badge but no cards available.

aaaaa91 by • Neighbour
  • 137 Views
  • 1 replies
  • 0 kudos

Viewing App videos

My doorbell captures a video, open the app using my phone connected to Telus 5G network, choose video to view, spinning, spinning, spinning. Over 2 minutes and no video to view.If I connect with WiFi it's a far faster response time. What's missing fr...

Gramps by • Organizer
  • 119 Views
  • 1 replies
  • 0 kudos
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