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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by • Community Manager
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  • 0 replies
  • 1 kudos

power g devices showing is unsupported manufacturing

I have a number of power g devices that I'm trying to get programmed and in my IQ 4 panel I do have the power g daughter card in slot 1 however when I go to add the device it comes up and says that it's an unsupported manufacturer not Networked. thes...

GAB78 by • Neighbour
  • 72 Views
  • 3 replies
  • 0 kudos

Received call for home security offering 300 dollars worth

Received a call and the person on the phone told me that I am offered 300 worth of security and declined the offer multiple times and he was very insistent making me repeat multiple times until I agreed in the call he told me that since I wanted to d...

How do I order a replacement door/window sensor?

I just had my side door replaced by a contractor. Unfortunately, the door sensor went to the dump with the door. How can I order a replacement, and can I install it myself? TIA#SmartHomeSecurity@TELUS_Support

Doorbell Camera will not turn on

My doorbell camera will not turn on or powercycle without being plugged in. I have tried charging it multiple times. It will turn on and set up while the charger is plugged in. It will not powercycle or turn on after charge cord has been removed. I'v...

jsa by • Neighbour
  • 63 Views
  • 1 replies
  • 0 kudos

Vivint Security System

I am having issues with my Vivint security system, one of my cameras will not work properly. The same issue I had a while back, and Vivint sent a technician who fixed the issue with no problem. When I contacted Telus regarding the issue, they did the...

Graffiti on Telus boxes

Since there is no email address or other obvious method (other than waiting in a phone queue) to report graffiti on Telus boxes, I am going to try to do so here — and repeat other posters’ pleas for a central, official reporting point for graffiti. T...

AG1962 by • Neighbour
  • 99 Views
  • 3 replies
  • 0 kudos

Outside camera

Outside camera alarm bot triggered most of the time thus, it missed a lot of activities that should be recorded. Another thing outside camera was name as OUTDOOR since it was installed and now name was changed to BACKYARD. Security tech has 0 clue ho...

Customer service hotline.....

What's up with the customer service phone line? Had a recent system upgrade and trying to call to sort some things out. 20 minute wait. Ask a question, reps can never answer a question without transferring to someone else or asking for help. 20 more ...

Linked account not getting paid

I have Mobility and Home security linked in My Telus app and I have automatic payments set up. So how come mobility gets paid through my credit card but Home Security does not?Now Telus bill : Home Security & Safety is showing me in arrears. If this ...

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