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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by Community Manager
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Door to Door Canvassing - Hamilton region

Hello, did you have someone in the Hamilton Locke street area (specifically townhouses around 100 Beddoe Dr) on July 18 around 6 PM? Rep had an ID badge but no cards available.

aaaaa91 by Neighbour
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Viewing App videos

My doorbell captures a video, open the app using my phone connected to Telus 5G network, choose video to view, spinning, spinning, spinning. Over 2 minutes and no video to view.If I connect with WiFi it's a far faster response time. What's missing fr...

Gramps by Organizer
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Escalating Complaint

Hi does anyone know how you can escalate a complaint: I am trying to get a camera installed. Initially, the representative who sold me the plan mentioned that most services were included. However, this has not been the case. Each time I speak with so...

Home security is down

I've been trying to get a tech come over and look at our panel, FOR OVER A MONTH NOW! Technical support for home services doesn't pick up the phone, the AI one the website doesn't support any security related questions, there is not a single phone nu...

OlgaL by Neighbour
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Doorbell camera video and motion detection problem

My Doorbell camera has issues with colour, it shows and records defective images (like black and white with some green colour) even in day time. And motion detection doesn't work at all the time. I did troubleshooting many times and it didn't work. I...

Vladlen by Neighbour
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Norton on-line security

One day last week, on a landline, I telephoned our bank and spoke with a representative to resolve issues accessing my account. While on the phone I was also on-line following instructions. The issues were resolved. Two days later I tried to log in a...

Olympus by Neighbour
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Resolved! Utility Box Wrap Request

Hi, We have a Telus box outside of our building (#2032 in Campbell River on the 300 block of S. Island Hwy) that we would like to custom wrap. I understand that Telus doesn't have a cabinet/utility box wrap program, but if we paid for the wrap design...

Motion sensor replacement

I’m trying to help my next door neighbour. She is in her 90s and cant deal with your service people in the Philippines. She got a low battery message on a motion sensor. I had previously changed a battery on a door sensor. After changing the battery ...

Discrepancy in Billing

Hi Everyone,We recently installed the Telus Smart home security system. The rep told monthly price would be around $50 plus tax but I am being charged for the equipment on telus easy payment. Telus rep mentioned the equipment fee will be waived off f...

vi by Neighbour
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Telus security Cancelation

I am having an extremely difficult time with this Telus security contract. I have been in the agreement for 3 of the 5 years and have now been made aware I have to leave the country. I called and spoke to a representative who basically told me it wou...

DuncanW by Neighbour
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  • 1 replies
  • 0 kudos