Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...
I have the full deck6 motion, 2 smoke alarms, 2 C02’s, two flood sensors, Skybell camera, three outdoor V723’ cameras, system works great got it operating as required however: can’t change names of door sensors on Smartpanel have done in the Applicat...
Every day at 11:15 AM I get an email saying the system has not been alarmed. This is after I have had a technician out to give me a new Hall sensor. I am unclear as to how to undo this setting. I did not get it before the technician was here
Calls offering a reduction in my Telus internet, optic, landline bundle for signing up for a new 3 year contract.including a doorbell camera and two door detectors, for a one time charge of $40. Is this legit ?
-Telus replaced my GSM unit attached to my alarm system in late September '24 -November 19th Telus called to notify me that they lost contact with my alarm system and the cause was the GSM was not working. They told me that they could not send a tech...
Am I the only human on the planet that is experiencing no Live Video streaming on my PC? I can view on my tablet and phone tho.Every time I hit "Live video" it should show my cameras and it did for awhile but then slowly it became harder to view as I...
Hello, I was literally scammed by a Telus employee who called me in October 2024 about an offer for a FREE Telus Home Security system. The employee assured me this is an offer to Koodo customers and I would receive the security system for no charge (...
Is 844-518-7852 a valid Telus Customer service phone number?
What is the point in having the alarm if someone rings the doorbell camera and it does not capture who is at the door. What am I supposed to do?
The telus apo was not working to disarm my alarm system.. opened front door and set alarm off.. the panel would not respond to my code, no option only to rip panel of the wall and throw it downstairs.. NOT ONE single call from telus.. ive been paying...
I wanted to update my emergency cal list and payment methods for ADT. ( I am a custom home security customer which means i own all my equipment originally with Prices Alarms. Suddently i could not access my security information at all and THERE IS NO...
