Security
Discuss or ask questions about TELUS Security devices, equipment, and solutions.
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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by Community Manager
  • 1069 Views
  • 0 replies
  • 1 kudos

Resolved! Animal Detection

Greetings Telus Community. We have an issue with dog owners not picking up their dog's feces. The issue with the TELUS Smart Home Security is the animal detection feature is not accurate and is in need of improvement. I was wondering if other members...

FatTony by Neighbour
  • 885 Views
  • 1 replies
  • 0 kudos

Mobile app has delay showing open Window/Door (3-4 min)

Hi,When I open a door or window, it takes about 4 min to show in my Mobile app (or website) when I close the door, it is instantly updated. When Lock a door lock or unlock a door lock it is instant. The issue is *ONLY* when a Door or Window is opened...

Pt2 by Neighbour
  • 691 Views
  • 1 replies
  • 0 kudos

SmartHome Security Scam

At the moment of writing this I have to admit to being pretty upset. A few months ago, after a very crazy and distressing emergency move, when I was getting my Internet set up, a Telus Sales Agent happened to be doing door to door sales. He was able ...

TPetit by Neighbour
  • 4275 Views
  • 3 replies
  • 2 kudos

Resolved! Do you need WiFi for all SmartHome devices to work?

If I've got the control panel, and several sensors (door, motion, CO2, smoke, flood, glass), do I need WiFi to make them work? I understand I would likely need WiFi to be able to control/monitor the systems from my phone, but what if I am getting the...

jg3588 by Neighbour
  • 5530 Views
  • 2 replies
  • 0 kudos