Security
Discuss or ask questions about TELUS Security devices, equipment, and solutions.
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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by Community Manager
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  • 0 replies
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Switched from Vivint - False Alarms now due to Telus system

Was recently migrated over to Telus from Vivint and am wondering if anyone else is having issues with their panel and sensors going offline, as well as any "false alarms" being triggered in the middle of the night? We have 2 panels and 1 consistently...

Joni22 by Neighbour
  • 483 Views
  • 3 replies
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Why am I forced to upgrade my Vivint system?

Hi,Yesterday I had a message showing up on my Vivint's display "Urgent: Account upgrade required, call #phone number #".After calling Telus, I was informed that I needed to upgrade the system and account, which would cost me money... both the system,...

kinncj by Organizer
  • 821 Views
  • 9 replies
  • 1 kudos

Resolved! Vivint Home Security

Telus recently bought Vivint/ADTI am currently with Vivint and contract nearing endAnyone made the switch and able to use existing equipment?I've paid alot of money for several pieces of equipmentSmoke/fire alarm, c02 detector, 5 door sensors, doorbe...