Hi there, pretty recently cashed in rewards points for a $50 prepaid mastercard. I've used these to pay my bill before but now it's not working. Spoke with customer service at the card company, they said they can't find any problems. I tried to go in...
Good morning,When trying to make a call, I am being thrown the error "Not registered on network". I also am seeing at the top of the screen "Emergency calls only". I have tried all the troubleshooting methods (rebooting, checking the SIM card, airpla...
On the Overview page, it shows that I have one account with 6 services. They are grouped as follows: Home services account Home phoneOptik TVHome InternetDial Up InternetHome services account - MemberOptik TVOptik TV On the My profile page, it says I...
Anybody having issues logging into the My Telus iOS app? Seems it logged me out automatically and now can’t log back in. Keep telling me my username/password is incorrect. However, I am able to sign in to my account on the web using the same username...
I have had issues with this app since I started using it ages ago. It's glitchy and almost completely useless. It boasts such amazing features - schedules, device-blocking, content-blocking and so much more! - but it rarely works. I either get a noti...
I just recently got a new samsung phone and was offered a galaxy watch 7 for $0 but had to get a $15 watch plan. I got the watch but I never got a contract agreement. Order #TD2544357. Nothing is showing up in my account either for the watch
Our Landline started having issues with static in early June 2025 and completely failed around June 9th. After 45 minutes of dealing with Telus phone Bots, we were able to get with an Agent who scheduled the first available appointment for JULY 9th! ...
I'm being charged HST on my Stream+ Subscription even though I live in BC. I've tried to get help through chat but have been given the runaround and when they try and call me, my phone just ignores it because it thinks Telus is spam (even though I ha...
I opened the line in Telus along with the new phone. For the next week, I added three more lines with new phones and an iPad for the child. The employee accepted my ID and paid $70 for each connection and $65 in taxes. After 2 days, I receive a messa...
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