TELUS Neighbourhood

Telus Fiber + Static Public IPs: NAH must not be in Bridge mode?

I keep hearing over and over again from Telus on-site techs and support agents that the Network Access Hubs will not work with Static IP addresses if set to Bridge Mode and they should be set to Router Mode instead. Help me understand how the WAN tra...

Has anybody been charged for telus and nothing was even hooked up? N they wont pay me back

Discontinue Home Phone Services

I have called in 4 times now to discontinue our home phone line. Each time they say so sorry we will do it right now ..and then when I call back in a month they say sorry it wasn't done right we will do it now. Repeating cycle! They did remove the ch...

Noise problem at Telus building - 826 Yates St

For the past 13 days there has been a constant loud noise coming from the rooftop of the Telus building at 826 Yates St, Victoria, BC. It sounds like a vacuum cleaner. It's been going non-stop 24 hours a day. You can hear it from down at street level...

Reporting Tampering With Telus Infrastructure

There have been ongoing issues with tampering with Telus equipment (the neighbourhood network box) that have forced us to cancel our Telus Home Services account. Please advise on who to report this to.

Achieving optimal upload, and download speed from your TELUS connection

After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...

SmartHome Security system to replacing 10 years old device

Hi, I am looking for the plan. I cannot find anything match to my exists. I need 2 motion sensors, 3 door devices and 1 smoke & heat detector (may be and carbon monoxide detector). Please, advise!

Telus Stream+ and Netflix still not premium

So, we got talked into taking the Streaming+ bundle but Netflix still has ads. We’re ok with Prime Video, and we received an email saying the Netflix premium plan is in place through the Partner Telus. Any idea what we’re missing here? Thank you.

Cellular connectivity

I had contacted Telus technical support about cellular connectivity and I was contacted by senior tech support. His name is John. I was told that in a built-up area with one or two multi-floor condo towers (and low-rise to mid-rise density elsewhere)...

Ogden / Lynwood phone service out again.( copper theft )

Yahoo my phone service is out again ! (July 11th.)After telus finally fixing my service not even 2 weeks ago for a different problem ( Out for 5 days) it's down again.This time it's copper theft.Before finding this out I called tech support thinking ...