TELUS Neighbourhood

Apple TV not Working?

Hi when I select the Telus App on Apple TV it opens and then immediately closes (undoing new system with recordings). This happens with all my Apple TV’s and I have deleted the App and reinstalled it with the same result. I am on the latest Apple TV ...

Intermittent Connectivity on hardwired connection

Hello. I've been experiencing intermittent connectivity for a few months now and it's super frustrating. I have tried a long list of potential solutions such as: modem power cycling, reinstalling network adaptor and drivers, replacing ethernet cable,...

Fraud investigation

Hi, I got this new iPhone 14 plus Telus mobility plan from a designated Telus mobility centre and my account was suspended due to suspicious usage less than 6 hours after setting up the phone. I have sent all the required documents via email and want...

TelusTV-21T Cloud recording playback freezing

I've noticed recently that cloud recording playback will freeze intermittently for about 1 second, just enough to miss that vital piece of dialogue. Happens maybe 5-10 times per hour during playback. It happens on multiple channels and programs. If I...

@ dru History Channel on demand missing Curse of Oak island episodes

Missing season 11 episode 2 and 3

Missing Episodes of Married at First Sight on Telus TV App

There seems to be an episode missing from Married at First Sight current season on the Telus TV App. Episode 6. Episode 7 is now available. Thank you

Fibre Install During Winter

A hydrovac crew drilled three holes on our lawn, however it has recently snowed afterwards. Has anyone experienced Fibre install in the winter? We called in and they said we would receive a call back, but just asking to gauge expectations.

Re: Cell Phone Plan

Hi,I have lived in a cell-block out area since 2008. Since then, I have had a basic 'flip phone' with a SIM card, as I only use for emergencies. I just recently (within 3 months) had a confusing situation. I was just on a 'top up $10 month plan' if i...

Advice on how to fix Optik TV signal

My optik TV keeps pixelating or artifacting, and I am running out of ideas on what to do. I have detailed what I have done, and more details below. Attached is also a youtube link showing the glitching in effectGlitching Video: https://youtu.be/swjph...

how do i redeem - if I select view catalogue it responds nothing available