I signed up for 5Gb Internet, and that's what's showing on the My Telus site, but Telus Connect shows the plan as 3G, and none of my speed tests show anything above 3Gb/s. My switches/cables/NICs are all capable of at least 5Gbps. Chat support wasn't...
Hello, as the subject suggests I need copies of my 2024 Mobility Plan Bill Receipts.I no longer have a mobility plan with telus, I still have an Internet plan with Telus. It looks like I am unable to find bills from my previous mobility plan. Only th...
Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Hey @TELUS_Support. I cancelled my home security and returned both the camera and the control panel in the same box in a single waybill, because I didn't realize I was supposed to return the equipment using different waybills. Now I started getting m...
I started getting emails from Telus earlier in the year addressed to someone named Fred, about upcoming plan changes and advertising for new services etc. I assumed they were spam and ignored them. I’m now trying to make my own Telus account as I was...
You love to see it. 3 days ago, i found that my account had been cancelled for no reason. 3 days, and 7 representative conversations later, and someone finally asked me for my SIM for the device, as apparently that would have solved all of the issues...
Our android TV boxes from Telus shut off on their own every few hours. In some cases more frequently. I've read this is an energy star requirement that Telus can turn off if asked. We contacted customer service to have it disabled, and got nowhere. T...
This is ridiculous! I tried returning the call a few minutes after missing it. The wait time was over an hour. I attempted to schedule a callback on your website, but it indicated that all available slots were full. Then I tried calling today, and I ...
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