Mobility
Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.
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Moving to a new place that provides no service.
I recently moved to a new residence and contacted Telus to transfer my existing service or set up a new plan. Unfortunately, I was informed that Telus does not offer service at my new address. As a result, I’m now being asked to pay a termination fee...
Home security contract. I want out.
I transfered from Vivint to Telus less than a year ago. Telus security is less than pathetic. Nothing works properly, I'm missing pieces i am paying for and the camera chooses what it wants to record...if at all. I am paying for something that I am n...
Does your Telus optik TV and wifi just stop working?
My Telus tv and internet service is as reliable as a McDonald’s self serve ice cream machine. After spending hours and hours multiple times on the phone with the tech department to resolve the issue of my internet just stopping working, my TV not wor...
Telus tv digital box volume
Im having trouble with my volume on my telus tv digital box. I just set it up the other day and now my tv volume system has to be at almost 100 and it is still pretty low. Ive tried, disconnecting the remote, holding the volume and option button but ...
Years Long Campaign to Replace 3G ADT Supported Systems.
This is a continuation of my previous post which appears to be locked. Just received the 3rd or 4th registered letter the same day I received the same letter that I need to upgrade my system because 3G is being discontinued. I'm not sure which Federa...
Mobile Plan - Negotiating in Bad Faith
I recently negotiated plans for two cell phones, a smart watch and tablet. I was told the plans for the watch and IPad would not show up on my account until the phones were activated. I activated my cell phone plans with Telus, thereby cancelling our...
Utility box wrap request
Hello! I live in Vancouver and would like to get permission to place a decorative wrap on a utility box. Could you please send me a private message so that I can provide further details? Thank you.
Monitoring Centre never calling for alarm triggers
We just switched from Bell Smart Home monitoring to Telus and I could not be more unimpressed. So far we’ve had a few triggers by accidentally opening the doors without disarming, also my dog barking at home triggered the glass break sensor when we w...
Loyalty contact info or email
This comment has been merged with a duplicate topic.
Telus Loyalty Contact Number or Email
can u help me solve my account w/ Telus Loyalty please.Case #13626I have been overcharged by double on my home Internet for more then 1 year..I work overseasI have been with Telus for 25 yrs & trust u to deliver the better service & best competitive ...
