Mobility
Forum discussion about TELUS Mobility products, services, devices, and more.
18,446 PostsLatest topics in Forums
Community watch engagement
Hello. I am looking for someone to do a presentation for our block watch group in the community of Whitehorn Calgary. A Telus security specialist who will explain the pros/cons of home security in relation to keeping communities safe and criminal det...
Apple TV and PikTV - Login Failed
Hi all!I ordered an Apple TV from Telus as part of my PikTV package. I have downloaded the app and everything but I cannot login to the PikTV app itself. It keeps saying login failed even though the username and password are right. Everything else on...
Resolved! Viewing Call Control on my account
I cannot view the Call Control information on my account. The message on the page reads: Looks like something went wrong. Please try again later. It's been two weeks since I've been trying to access the Call Control information.
PIK TV Concurrent Streams NOT automatically logging out on Apple TVs
I am using PIK TV on up to 4 Apple TV boxes in my home. We are never ever utilizing more than 2 streams at a time and 90% of the time we are using only 1 stream. HOWEVER, the PROBLEM is that the PIK TV APP does not seem to realize I have closed the P...
Aggressive upsell calls
Last week I got a call on behalf of Telus to sell me on some kind of online privacy/security protection service. I listened to the salesman's pitch, then told him I didn't feel I needed the product and wasn't interested. He absolutely wouldn't take n...
Broken Apple version of Pik tv app
Since the update I have not had a better experience. In fact the pik tv app is unwatchable. It pauses, freezes. Then fast forwards itself. The best part is this is only happening on apple tv box I got from Telus. And the pik tv app. All other apps (A...
Telus installed fiber optic beyond easement without permission
Telus came to our property and asked that they will be installing fiber optic on our property.I asked them that I don't want the easement to be extended and that if they will be installing within the current limits?They assured me that they will stay...
Pik TV Apple TV app shows freezing
I noticed recently that frequently shows no matter the channel will freeze video but not audio when playing then the show speeds the video up to catch up to the audio so as to be in sync. Each time this has happened I’ve run Speedtest.net app on my A...
Extremely slow LTE Advanced speeds in Uxbridge
Hi, Just signed up for Telus and got my iPhone 13 Pro in the mail yesterday. Tried performing several speed tests over the past 24 hours with the speedtest.net app and I'm finding it impossible to break 7 Mbps down and 2Mbps up. My phone reads 2/4 ba...
website typo
The 'i want fibre' form has a typo in the third field (by tab order).The input field description should be email, and it requires an email entry, but currently, it says "phone number" instead of email. the fourth input field (by tab order) is correct...
