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Mobility

Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.

8,263 Posts

Home Services

Discuss TELUS TV, Internet, and Home Phone products and services. Ask a question or share your expertise.

25,048 Posts

Business

Discuss or ask questions about TELUS Business solutions, equipment, and devices.

585 Posts

Security

Discuss or ask questions about TELUS Security devices, equipment, and solutions.

2,691 Posts

My Account

Discuss the My TELUS app and portal for accessing TELUS services, plans, billing and subscriptions.

4,310 Posts

Latest topics in Forums

Account Collections Issue

I have been sent to collections by Telus for an alleged unpaid balance of $107.01 on my previous internet account (April 2021 – April 2023). However, my payments were set up as pre-authorized, and even after the service was disconnected and my contra...

Samsunf watch promotion

I just recently got a new samsung phone and was offered a galaxy watch 7 for $0 but had to get a $15 watch plan. I got the watch but I never got a contract agreement. Order #TD2544357. Nothing is showing up in my account either for the watch

Jacobfr1 by Friendly Neighbour
  • 18 Views
  • 0 replies
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Home Service Contract - Mislead

I was due for a contract renewal for my cell phone which I went ahead and did, of course as I was doing that at the Mall, they had an offer for Home Service…a home camera(I felt in my gut it was too good to be true) but I still went with it. The Stor...

DMR_ by Neighbour
  • 18 Views
  • 0 replies
  • 0 kudos

Explanation on Plan Speed

Recently was forced to switch to a new plan that is supposed to be the same as my old speed. but when I compare it to new possible plans it says it's 100mps speed not 250. and when I do a speed test with 5 bars of connection I get this when I cont...

New Telus Plan.jpg Telus New Plan - Available Plans Screen.jpg Screenshot_20250708_194228_Chrome.jpg
iLift13 by Just Moved In
  • 25 Views
  • 0 replies
  • 0 kudos

Question Regarding Contract and Termination Fees

Multiple times, I've experienced this, and most recently, through verbal communication over the phone, the sales rep would mention that the contract is not a 2-yr obligation with penalties for early termination. They send you the contract for you to ...

wepivkg by Neighbour
  • 97 Views
  • 3 replies
  • 0 kudos

No Home Phone Support

Our Landline started having issues with static in early June 2025 and completely failed around June 9th. After 45 minutes of dealing with Telus phone Bots, we were able to get with an Agent who scheduled the first available appointment for JULY 9th! ...

KBurnham by Just Moved In
  • 26 Views
  • 0 replies
  • 0 kudos
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