Mobility
Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.
8,129 PostsLatest topics in Forums
Resolved! Noise problem at Telus building - 826 Yates St
For the past 13 days there has been a constant loud noise coming from the rooftop of the Telus building at 826 Yates St, Victoria, BC. It sounds like a vacuum cleaner. It's been going non-stop 24 hours a day. You can hear it from down at street level...
Achieving optimal upload, and download speed from your TELUS connection
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
Telus sent my old closed account to Collections?
After checking my spam inbox I noticed that a collections company "General Credit Services" has reached out demanding nearly $200 for an old Telus Wireline account I closed over 7 years ago. I never received an email from Telus about any late payment...
Horrific handling of suspected fraud
Yesterday I unknowingly became victim or possible victim of a Sim swapping scam. I do not know if the scam was to swindle my new hardware from a recent upgrade or to skim my personal information. Luckily a quick thinking UPS lady saved me from losing...
Fine Print Scam
Why doesn't Telus notify me via email when my 2 year contract is about expire so I don't get a $100.00 surprise increase.?
Europe Easy Roam vs Easy Roam INTL
I signed up for Europe Easy Roam 30 Day Pass and when I got to London I double checked my travel plans coverage and there is an additional Easy Roam INTL ($16/day) added. Then there is a note under both plans that reads “The last promotion added to y...
Roku stick has killed Optik box HDMI
I wanted a way to appletv+ but didn't want to lose the Optik pvr box. Telus tech suggested adding a Roku, just installed & plugged Roku into HDMI splitter that connects my devices to TV. Now there is no output from HDMI of Optik, tried unplugging eve...
Report a rash driving
Where can I make a complaint against a Telus driver.
Smoke Detector - Orange Light Flashing
Hello. I have QOLSYS smoke detectors. I've noticed that they flash an amber/orange light (not yellow) on the "hush" button -not on the LED light- once in a while, approximately once an hour. The LED lights continue to flash a green light. The batteri...
Can't cancel mobility account
Website has been running me around in circles for the last hour. How can I talk to a human?
