Mobility
Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.
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Disney subscription from Stream+ stopped working
I have a Stream+ Basic plan that is billed to my credit card directly (not through any telus bill which the bot doesn't seem to understand as an option even though I clearly have it). Anyway, for whatever reason disney says telus cancelled my subscri...
Resolved! Stream+ Featured Channels
Considering dropping Optic TV and just going with streaming. How do I find out what free featured channels are included with Telus Stream+?
Replacing PVR - Frustrating
Our PVR (UIW8001) kicked the bucket and was not recording. So we had that PVR and a settop box on 2 TV's (UIW4001). After 2 calls to Tech Support and Customer Loyalty (Hate the automated help, basically useless).A newer PVR was sent out, model VIP566...
Telus can't tell me why they cancelled my account
Today, my wi-fi went out inexplicably and when I logged in to my account, I found that my account had been cancelled. Without notice.Without consent. I spoke to THREE representatives - none of them could tell me WHY it had been cancelled. There was n...
How to connect Unify Cloud Gateway Fibre to Telus NH20A via bridge mode.
I want to use the Unify Cloud Gateway Fiber (UCG-Fiber) to service the internal LAN and the Unify Access Points.Telus Network Access Hub (NH20A) Bridge mode 10G port --> Unify Cloud Gateway 10G WAN port --> internal LAN. I have setup the Telus Networ...
Resolved! Honeywell Redlink
Redlink thermostat and bridgeingHi I saw solutions about enabling bridge mode for the Redlink thermostat connection issue. I tried the solution about enabling bridge on Lan Port 1. But did not work and in any case the Boost wi-fi 6 is connected to th...
No phone service
My wife of 76 and myself 78 cannot contact a human to speak to. We have lost phone line. on Monday. We tried contacting Telus over 20 times. Could not speak to person. My wife had a Medical issue. Cold not phone Doctor. We have no care My wife is a R...
Outdoor Camera not triggering at all events of activity
We installed the camera +3 months ago and have started to realised many events (mostly in the evenings, but who really knows) are not getting recorded.For the last 2 nights we've had a guest staying with us and both night when they've arrived, no rec...
Home screens
Why is my Telus Home Screen and apps home screens all fuzzy/blurry now. The shows are fine but finding something to watch is annoying a s nothing is a clear picture while searching. This was not the case when I first got optik
Question about TELUS Rewards
On "My TELUS", it shows that I have four services, home phone, internet, optik and "dialup internet". I also have two month-to-month lines on Koodo. According to TELUS Rewards, I'm in Gold tier, because I have two services. I would argue that based o...
