Mobility
Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.
8,268 PostsLatest topics in Forums
Feedback on Telus Tech Support
This post will be in three parts, because there is a 2100 character limit. Part 1 of 3. This feedback is from a few months ago. I'm finally getting around to posting it. Below is more or less how things transpired, based on my recollection. I've been...
Equipment return waybill
I canceled my home services Monday, but still have not received a confirmation with the waybill in my emails (or junk). How can I get the waybill? I’ve tried calling in to customer service but I cannot get an answer or are on hold over an hour. Can a...
Picture Quality
Just got "upgraded" to the new digital TelusTV+ box. Why is the picture so bad? It's hard to watch sports when everything is so fuzzy and the frame rate seems slow.
Sportsnet 4k
Noticed today (June 5) that the colours on Sportsnet 4k are over saturated. The colours on both the hd channel and the 4k channel are different.
Missing my renew record
I renewed my Internet 500 plan for $60 on July 7, but Telus customer service says they have no record of it. Now they're asking me to renew again at $90. How is this not a scam?
Home Security
How can I cancel my home security. I’ve had TELUS home security for a few years now so there shouldn’t be a big cancellation fee. Each time I call I’m put over to loyalty program then wait on hold for hours and hours. I waited nearly 3 hours once onl...
Cameras lose signal, poor signal strength lose camera feed.
My cameras for the last month have had a poor connection, always cut out and are not working properly. It’s is becoming a nuisance paying for equipment that isn’t working. I have worked with a tech and have not received any info on how to fix? Is the...
ssues logging into the My Telus iOS app
Anybody having issues logging into the My Telus iOS app? Seems it logged me out automatically and now can’t log back in. Keep telling me my username/password is incorrect. However, I am able to sign in to my account on the web using the same username...
Resolved! [Megathread]: TELUS Connect
I have had issues with this app since I started using it ages ago. It's glitchy and almost completely useless. It boasts such amazing features - schedules, device-blocking, content-blocking and so much more! - but it rarely works. I either get a noti...
