hello. Went to the store to get a replacement remote to which they provided a slimline 2 remote which doesn’t work. I need a replacement remote for my digital TV box. How can I order one? thanks
I have had issues with this app since I started using it ages ago. It's glitchy and almost completely useless. It boasts such amazing features - schedules, device-blocking, content-blocking and so much more! - but it rarely works. I either get a noti...
ADC-V723 getting "Installation Failed" with details "Video device tests disconnected. Please make sure the device is powered on, connected to the internet and try again". I "rebooted" the device several times (got the white light) and was able to con...
On the Overview page, it shows that I have one account with 6 services. They are grouped as follows: Home services account Home phoneOptik TVHome InternetDial Up InternetHome services account - MemberOptik TVOptik TV On the My profile page, it says I...
how long am I supposed to wait on hold for customer service? What's acceptable to Telus? What a joke this is. Let me get this straight, you take my money every month and when I need to reach you to discuss my plan, I can't? Or I waste hours of my day...
I have a brand new, unlocked Nokia XR20. Mobile data works fine, SMS messages send and receive without issue. I cannot receive MMS messages (group texts, or pictures), however I seem to be able to send them. My MMS proxy and port are incorrect, howev...
Multiple times, I've experienced this, and most recently, through verbal communication over the phone, the sales rep would mention that the contract is not a 2-yr obligation with penalties for early termination. They send you the contract for you to ...
I have a Synology NAS It is hardwired to the Telus Wi-Fi Boost B21A (Trashcan). I have it set to a fixed IP above the DHCP range (64-200) of the fibre router. Previously the NAS was on the wrong gateway (formerly Shaw) so I've just fixed that and reb...
Last night our home security system disarmed on its own. Just before 1am. We heard the panel noice. Checked doors, checked security cameras around the property, no one had been around. Has anyone else had this happen? Apparently it is not the first t...
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