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Categories

Mobility

Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.

8,267 Posts

Home Services

Discuss TELUS TV, Internet, and Home Phone products and services. Ask a question or share your expertise.

25,067 Posts

Business

Discuss or ask questions about TELUS Business solutions, equipment, and devices.

585 Posts

Security

Discuss or ask questions about TELUS Security devices, equipment, and solutions.

2,694 Posts

My Account

Discuss the My TELUS app and portal for accessing TELUS services, plans, billing and subscriptions.

4,314 Posts

Latest topics in Forums

Billing Discrepancy and Unresolved Charges

I have been scammed by Telus. Agent said my bill won’t be more than 90$, I’m paying 144$/m plus 1k Telus took away in the beginning. & there is no remedy. I have been calling Telus consistently. No help!!

Wahmad by Neighbour
  • 901 Views
  • 7 replies
  • 1 kudos

Home Service Contract - Mislead

I was due for a contract renewal for my cell phone which I went ahead and did, of course as I was doing that at the Mall, they had an offer for Home Service…a home camera(I felt in my gut it was too good to be true) but I still went with it. The Stor...

DMR_ by Neighbour
  • 29 Views
  • 1 replies
  • 0 kudos

Picture Quality

Just got "upgraded" to the new digital TelusTV+ box. Why is the picture so bad? It's hard to watch sports when everything is so fuzzy and the frame rate seems slow.

ness by Friendly Neighbour
  • 5625 Views
  • 7 replies
  • 1 kudos

Missing my renew record

I renewed my Internet 500 plan for $60 on July 7, but Telus customer service says they have no record of it. Now they're asking me to renew again at $90. How is this not a scam?

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yy1 by Just Moved In
  • 17 Views
  • 1 replies
  • 0 kudos

Resolved! Europe 30 day Easy Roam Travel pass

I am planning to go to Europe in multiple countries (Spain, Greece, Turkey, Italy), for 3 weeks. If I buy a Europe 30 days Easy Roam pass, will it be good for all the counties, or do I need a new pass each time I change country?I don't want to come b...

YvesM by Neighbour
  • 1691 Views
  • 6 replies
  • 0 kudos

Purolator Waybill

I was promised a waybill for Purolator to return home equipment. I still have not received anything and yes, I have checked my junk folder. I have called on three different occasions and spoken to three different agents. They all told me it should be...

CBR by Just Moved In
  • 13 Views
  • 0 replies
  • 0 kudos

Telus TV+ error

The "Account associated with access token is unknown" error in TELUS TV+ every time I log in on the website

danie by Just Moved In
  • 13 Views
  • 0 replies
  • 0 kudos

TELUS TV+ Errors

I cannot log into TELUS TV+ either on the app or through a web browser. I use the same login credentials as for MyTELUS, but I receive the following error messages: Web (Chrome browser): Error - "Account associated with access token is unkown or or n...

Friendliest neighbours
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