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Mobility

Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.

8,111 Posts

Home Services

Discuss TELUS TV, Internet, and Home Phone products and services. Ask a question or share your expertise.

24,767 Posts

Business

Discuss or ask questions about TELUS Business solutions, equipment, and devices.

551 Posts

Security

Discuss or ask questions about TELUS Security devices, equipment, and solutions.

2,615 Posts

My Account

Discuss the My TELUS app and portal for accessing TELUS services, plans, billing and subscriptions.

4,264 Posts

Latest topics in Forums

DVC-RTRN-001

I got a new optik TV box to replace a dead one, but the new one is showing an error - DVC-RTRN-001.I have hard reset it with the unplug 3 times method and it downloaded a new configuration and rebooted several times - one time showing some gears. The...

Missing Telus Points

I am writing as a long-term customer who is extremely upset about the recent loss of 203.19 points from my account with the introduction of your new rewards program.Frankly, I find it unreasonable that points I have earned over a long period of loyal...

PureFiber 3G Not working properly

I had Telus install their new PureFiber 3G in my house 10 days ago and it hasn't worked properly since. My internet goes down at least 5 times per day. This is unacceptable for a person who works from home. I have tried to get a solution from Telus b...

Antivirus turning VPN on

AS a rule I do not turn on VPN for daily use. I have Norton 360 and this past week VPN turns itself on at bootup, then again after I shut it off. I only noticed this as my local network devices were not accessible. Yes, I can turn it off only to have...

Rocky3 by All-Star
  • 17 Views
  • 0 replies
  • 0 kudos

Plan renewal not working

I renewed my prepaid plan online yesterday for $30, got a text saying that the credit was added on but when I tried to call somebody I was told I had insufficient funds to make the call. It would be really great if I could get some help with this iss...

Activating internet

Been 4 days trying to activate my new internet been thrown through 6 different people trying to understand what's going on they said they sent to there supervisors. This is insane anyone else have same problem. I'm about to send there stuff back and ...

Emily12 by Neighbour
  • 56 Views
  • 3 replies
  • 0 kudos

Connect App not working to pause devices

The Telus Connect App doesn't work to pause devices anymore. I had a schedule for my kids and when we upgraded our internet, these schedules disappeared. I can get into the app but it won't show what devices are connected and I can't pause any device...

TeresaG by Neighbour
  • 5248 Views
  • 32 replies
  • 1 kudos
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