TELUS Neighbourhood

Closing my account

I am trying to close my phone account but my App keeps requesting to phone me on my 10 digit Canadian phone number which I no longer have access to. I have attempted to speak to support on chat but the virtual assistant tells me to give them a 10 dig...

Phone Number

Hello. I've written about this before but have never received a proper response. I would like to know whether the following phone number is the Telus Monitoring Station's phone number: 1-833-339-2288 as mentioned on this page https://www.telus.com/fr...

What has happened to YTV?

I recently had some small kids visit, so I tried to go to YTV, either channel 600 or 613, and it told me that I was not subscribed to them. They are part of the Essentials package, and all info I can find online says that they are, but my set top box...

Data useage

Hdmi inputs on tv dead.Downloaded the telus+ app to a smart tv to use until tv is repaired. The TV WIFI is on the same telus home account as the 21T box. Question:Is the data used included in my Optik tv plan? — OR —Is applied against my monthly inte...

Internet

Urgent Complaint - Unacceptable customer service ( Billing Departmnt )

Dear Office of the President. I am writing to formally raise a serious concern regarding a recent and deeply unpleasant experience I had with customer service representative ( Berry Diallo ) and their supervisor (Prince ) both are from Salvador. Duri...

Internet

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Crave subscription

I log into Crave on my television but I get a message that states I require a subscription to watch. I have a subscription and have been watching for a few months. What is going on?

ADC-V723 getting Installation Failed

ADC-V723 getting "Installation Failed" with details "Video device tests disconnected. Please make sure the device is powered on, connected to the internet and try again". I "rebooted" the device several times (got the white light) and was able to con...

Internet

I ordered Telus internet to my home June 23rd waited till July 4th for installation, bell came to install the line to the house then Telus came to connect the modem. They weren’t able to because bell didn’t do the wire properly, the Telus tech told m...