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Mobility

Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.

8,097 Posts

Home Services

Discuss TELUS TV, Internet, and Home Phone products and services. Ask a question or share your expertise.

24,634 Posts

Business

Discuss or ask questions about TELUS Business solutions, equipment, and devices.

548 Posts

Security

Discuss or ask questions about TELUS Security devices, equipment, and solutions.

2,582 Posts

My Account

Discuss the My TELUS app and portal for accessing TELUS services, plans, billing and subscriptions.

4,234 Posts

Latest topics in Forums

billing

My alarm security company was recently acquired by Telus. My monthly bills were always paid automatically from my credit card. Since Telus take-over, I have been getting my bills with late payment charges. There is no person picking up the phone when...

Moving to a new place that provides no service.

I recently moved to a new residence and contacted Telus to transfer my existing service or set up a new plan. Unfortunately, I was informed that Telus does not offer service at my new address. As a result, I’m now being asked to pay a termination fee...

nkwno by Neighbour
  • 1167 Views
  • 9 replies
  • 1 kudos

Closed captions

We just signed up to Telus TV and have recently noticed the same issues. CC on recorded programs doesnt work when viewing from the TV, but works fine when using the App on my iPhone. CC on the same program when viewing live on the TV works fine. Any ...

Secure Business web/app unable to access

I have submitted a request to technical support 4 days ago, but have not yet received a response. I get a "We are unable to retrieve your request details. Please try again", when logged in to MyTelus to check the status!Maybe here someone else has en...

genxacct by Just Moved In
  • 25 Views
  • 1 replies
  • 0 kudos

Communication Problem with Telus and My alarm system

I have been called several times and sent a letter regarding a communication error between my security system and TELUS. The letter and the phone bots asked me to call back to a number that is no longer in service. Bizarre.I tried to call Telus on an...

Home security contract. I want out.

I transfered from Vivint to Telus less than a year ago. Telus security is less than pathetic. Nothing works properly, I'm missing pieces i am paying for and the camera chooses what it wants to record...if at all. I am paying for something that I am n...

Nat213 by Just Moved In
  • 28 Views
  • 1 replies
  • 0 kudos

TELUS Ontario Fibre Contact Number

Does someone have the direct number to the support team? The regular internet support line team says it's the off net team but can't find an outside number to give me. There's no number on telus.com for the service. Also, what are their hours?

Dknight by Neighbour
  • 1003 Views
  • 4 replies
  • 0 kudos

Resolved! Cannot subscibe to Stream+ via Optik TV bundle

Hello, I recently purchased an Optik TV bundle that includes the following: TELUS TV Digital Box1 Theme Pack + 2 Premiums (Amazon Prime, Netflix Standard, 4K Channel Pack, Stingray, Core, Cloud PVR,Disney+) I received the digital box and went through...

Parko by Neighbour
  • 204 Views
  • 8 replies
  • 2 kudos

Discounts in Agreement not being applied

I called in to renew my service agreement at the end of May as my term was up and the cost of my services was going to go up from $135 a month to $220. Spent about an hour and a half on the phone and received the Critical Information Summary promisin...

theros by Organizer
  • 16 Views
  • 1 replies
  • 0 kudos