Mobility
Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.
8,130 PostsLatest topics in Forums
Cancel a travel roamig package
I am traveling to Africa in a month. I wanted to get organized in advance, so I read about the particular roaming package needed for Zimbabwe/Namibia. I clicked "Get This Package" thinking that I would then be prompted to enter my dates of travel. Un...
Urgent – Verify Door-to-Door “TELUS” Representative and Cancel Any Unauthorized Order
On Tuesday, June 17, 2025, at 4:00 p.m., a woman identifying herself as “Radhika” (mobile: 778-928-3940) visited my parents’ new home in Maple Ridge, BC. She wore TELUS-branded clothing, displayed an ID badge, and offered a bundle that included gigab...
Telus sent my old closed account to Collections?
After checking my spam inbox I noticed that a collections company "General Credit Services" has reached out demanding nearly $200 for an old Telus Wireline account I closed over 7 years ago. I never received an email from Telus about any late payment...
Intermittent internet connection
My parents have been experiencing intermittent internet connection for the past month and cannot get ahold of any live agent over the phone. They have had this issue before and tried all the troubleshooting steps, could someone please look into this?...
Resolved! Noise problem at Telus building - 826 Yates St
For the past 13 days there has been a constant loud noise coming from the rooftop of the Telus building at 826 Yates St, Victoria, BC. It sounds like a vacuum cleaner. It's been going non-stop 24 hours a day. You can hear it from down at street level...
Achieving optimal upload, and download speed from your TELUS connection
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
Horrific handling of suspected fraud
Yesterday I unknowingly became victim or possible victim of a Sim swapping scam. I do not know if the scam was to swindle my new hardware from a recent upgrade or to skim my personal information. Luckily a quick thinking UPS lady saved me from losing...
Fine Print Scam
Why doesn't Telus notify me via email when my 2 year contract is about expire so I don't get a $100.00 surprise increase.?
Europe Easy Roam vs Easy Roam INTL
I signed up for Europe Easy Roam 30 Day Pass and when I got to London I double checked my travel plans coverage and there is an additional Easy Roam INTL ($16/day) added. Then there is a note under both plans that reads “The last promotion added to y...
Roku stick has killed Optik box HDMI
I wanted a way to appletv+ but didn't want to lose the Optik pvr box. Telus tech suggested adding a Roku, just installed & plugged Roku into HDMI splitter that connects my devices to TV. Now there is no output from HDMI of Optik, tried unplugging eve...
