Mobility
Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.
8,267 PostsLatest topics in Forums
Telus Pure Fiber - how to bypass NH20A with a media converter?
Hello, Perhaps it has been discussed but I could not find an exact situation fit.I have just switch from Bell to Telus in Ontario and the following setup worked fine for a long time.I have plugged Telus SFP into a TPLink Media converter, entered PPPo...
Billing Discrepancy and Unresolved Charges
I have been scammed by Telus. Agent said my bill won’t be more than 90$, I’m paying 144$/m plus 1k Telus took away in the beginning. & there is no remedy. I have been calling Telus consistently. No help!!
Home Service Contract - Mislead
I was due for a contract renewal for my cell phone which I went ahead and did, of course as I was doing that at the Mall, they had an offer for Home Service…a home camera(I felt in my gut it was too good to be true) but I still went with it. The Stor...
Picture Quality
Just got "upgraded" to the new digital TelusTV+ box. Why is the picture so bad? It's hard to watch sports when everything is so fuzzy and the frame rate seems slow.
Missing my renew record
I renewed my Internet 500 plan for $60 on July 7, but Telus customer service says they have no record of it. Now they're asking me to renew again at $90. How is this not a scam?
Resolved! Europe 30 day Easy Roam Travel pass
I am planning to go to Europe in multiple countries (Spain, Greece, Turkey, Italy), for 3 weeks. If I buy a Europe 30 days Easy Roam pass, will it be good for all the counties, or do I need a new pass each time I change country?I don't want to come b...
Purolator Waybill
I was promised a waybill for Purolator to return home equipment. I still have not received anything and yes, I have checked my junk folder. I have called on three different occasions and spoken to three different agents. They all told me it should be...
Returning equipment with Purolator: I need a waybill that Telus is not sending me
I need a waybill that a Telus agent promised to send by email but it never arrived. It took me almost one hour on the phone before I talked to someone in the Philippines, explained the whole story and gave all my details.Two days waiting. To bring th...
Telus TV+ error
The "Account associated with access token is unknown" error in TELUS TV+ every time I log in on the website
TELUS TV+ Errors
I cannot log into TELUS TV+ either on the app or through a web browser. I use the same login credentials as for MyTELUS, but I receive the following error messages: Web (Chrome browser): Error - "Account associated with access token is unkown or or n...
