TELUS Neighbourhood

Does your Telus optik TV and wifi just stop working?

My Telus tv and internet service is as reliable as a McDonald’s self serve ice cream machine. After spending hours and hours multiple times on the phone with the tech department to resolve the issue of my internet just stopping working, my TV not wor...

Why is The Secret of Skinwalker Ranch season 6 not broadcast on subscribed History

Utility box wrap request

Hello! I live in Vancouver and would like to get permission to place a decorative wrap on a utility box. Could you please send me a private message so that I can provide further details? Thank you.

Gold Tier - Zero Balance Telus Reward points?

I subscribe to two services thereby qualifying for Gold Tier status in the rewards program. However my balance shows "zero" despite being eligible for 2x each dollar spent on collective monthly billing. Is there a secret handshake or something requir...

Graffiti

Please remove this graffiti on your equipment. Ongoing issue so it may help to graphic wrap the boxes. Location: West side Pipeline Road north of Lincoln in Coquitlam, BC Thank you

Modem/Router settings Causing issues with VOIP

So i have the following products NH20A - modem The white cylinder for the WIFI booster. I have been trying to find a setting where I can disable my "SIP ALG" (Application Layer Gateway). Typically, by default this is enabled. Which is causing issues ...

Crave subscription

I log into Crave on my television but I get a message that states I require a subscription to watch. I have a subscription and have been watching for a few months. What is going on?

Discounts in Agreement not being applied

I called in to renew my service agreement at the end of May as my term was up and the cost of my services was going to go up from $135 a month to $220. Spent about an hour and a half on the phone and received the Critical Information Summary promisin...

Optic and Internet changed during move without consent

Hi there, I recently moved and just got around to installing my TV box. All the sports channels are no longer there and my 1.5 gig changed to a 1 gig connection. The only reason I called Service was to see why my technician did not show to my appoint...

Double billed when switching internet from Residential to Business

I had Telus switch my Residential Internet to Business Internet in May 2024. My business accountant found that Telus was double-billing as, since May 2024, I was being charged for Business internet AND was continuing to be charged for Residential Int...