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Mobility

Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.

8,097 Posts

Home Services

Discuss TELUS TV, Internet, and Home Phone products and services. Ask a question or share your expertise.

24,682 Posts

Business

Discuss or ask questions about TELUS Business solutions, equipment, and devices.

549 Posts

Security

Discuss or ask questions about TELUS Security devices, equipment, and solutions.

2,596 Posts

My Account

Discuss the My TELUS app and portal for accessing TELUS services, plans, billing and subscriptions.

4,244 Posts

Latest topics in Forums

Telus TV needs major update

I've just recently moved from Shaw/Rogers over to Telus. Shaw gave a poor service experience for me which they were not able to resolve after years of reporting. Although the telus TV service is good so far, the remote features are like going back 15...

Henns11 by Just Moved In
  • 6 Views
  • 0 replies
  • 0 kudos

Home Wi-Fi Requires Sign-In

Since two days ago, my home has been unable to use the Wi-Fi due to it requiring a sign-in. This is something we never needed to do before. The sign-in is required on all our devices and the modem/router has green lights for both Internet and Wi-Fi. ...

fwzchan by Just Moved In
  • 60 Views
  • 6 replies
  • 0 kudos

Monitoring Centre never calling for alarm triggers

We just switched from Bell Smart Home monitoring to Telus and I could not be more unimpressed. So far we’ve had a few triggers by accidentally opening the doors without disarming, also my dog barking at home triggered the glass break sensor when we w...

Billing issues and very poor service - Part 1

Part 1 (due to character limit in this forum)This is day three of dealing with issues with my entire Telus Account. I've been a Telus customer at my current location for 9 years. Before that 8 years, and so on backwards to 1986.Telus service has dete...

sgiandhu by Just Moved In
  • 29 Views
  • 2 replies
  • 0 kudos

Nice work, telus.

The situation is this: two months ago, my "bring it back" contract for an iPhone 14 Pro expired. I wrote to support asking how much I should pay to keep it and pay less for the bill? To which the girl answered, "$450 and you can close the current num...

IvanC by Neighbour
  • 115 Views
  • 3 replies
  • 0 kudos

Does your Telus optik TV and wifi just stop working?

My Telus tv and internet service is as reliable as a McDonald’s self serve ice cream machine. After spending hours and hours multiple times on the phone with the tech department to resolve the issue of my internet just stopping working, my TV not wor...

Slow upload - only one PC

I have a strange issue where my PC upload is recently really slow. using speed test my PC (Wired connection) 900 Mbps download10ish Mbps upload multiple wifi devices are 600 Mbps download600 Mbps upload I have unplugged modem and reset my PC. Tried d...

kynan by Neighbour
  • 60 Views
  • 6 replies
  • 0 kudos

Where Does a Packet Go

I am trying to get a technical understanding of what happens when a packet reaches my equipment from a distant source (for example, from the computer sitting on the desk of anyone reading this message). I have the Telus SmartHub inside my house and i...

rmuffley by Neighbour
  • 140 Views
  • 4 replies
  • 0 kudos