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Mobility

Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.

8,281 Posts

Home Services

Discuss TELUS TV, Internet, and Home Phone products and services. Ask a question or share your expertise.

25,177 Posts

Business

Discuss or ask questions about TELUS Business solutions, equipment, and devices.

604 Posts

Security

Discuss or ask questions about TELUS Security devices, equipment, and solutions.

2,711 Posts

My Account

Discuss the My TELUS app and portal for accessing TELUS services, plans, billing and subscriptions.

4,349 Posts

Latest topics in Forums

Telus Fiber + Static Public IPs: NAH must not be in Bridge mode?

I keep hearing over and over again from Telus on-site techs and support agents that the Network Access Hubs will not work with Static IP addresses if set to Bridge Mode and they should be set to Router Mode instead. Help me understand how the WAN tra...

ithero by Friendly Neighbour
  • 219 Views
  • 12 replies
  • 0 kudos

Discontinue Home Phone Services

I have called in 4 times now to discontinue our home phone line. Each time they say so sorry we will do it right now ..and then when I call back in a month they say sorry it wasn't done right we will do it now. Repeating cycle! They did remove the ch...

Noise problem at Telus building - 826 Yates St

For the past 13 days there has been a constant loud noise coming from the rooftop of the Telus building at 826 Yates St, Victoria, BC. It sounds like a vacuum cleaner. It's been going non-stop 24 hours a day. You can hear it from down at street level...

Deekay3884 by Helpful Neighbour
  • 2714 Views
  • 29 replies
  • 0 kudos

Reporting Tampering With Telus Infrastructure

There have been ongoing issues with tampering with Telus equipment (the neighbourhood network box) that have forced us to cancel our Telus Home Services account. Please advise on who to report this to.

ACSial by Friendly Neighbour
  • 732 Views
  • 16 replies
  • 0 kudos

Telus Stream+ and Netflix still not premium

So, we got talked into taking the Streaming+ bundle but Netflix still has ads. We’re ok with Prime Video, and we received an email saying the Netflix premium plan is in place through the Partner Telus. Any idea what we’re missing here? Thank you.

MaryOne by Neighbour
  • 15 Views
  • 0 replies
  • 0 kudos

Cellular connectivity

I had contacted Telus technical support about cellular connectivity and I was contacted by senior tech support. His name is John. I was told that in a built-up area with one or two multi-floor condo towers (and low-rise to mid-rise density elsewhere)...

cdnguy80 by Just Moved In
  • 19 Views
  • 0 replies
  • 0 kudos
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