I have a brand new, unlocked Nokia XR20. Mobile data works fine, SMS messages send and receive without issue. I cannot receive MMS messages (group texts, or pictures), however I seem to be able to send them. My MMS proxy and port are incorrect, howev...
ADC-V723 getting "Installation Failed" with details "Video device tests disconnected. Please make sure the device is powered on, connected to the internet and try again". I "rebooted" the device several times (got the white light) and was able to con...
Multiple times, I've experienced this, and most recently, through verbal communication over the phone, the sales rep would mention that the contract is not a 2-yr obligation with penalties for early termination. They send you the contract for you to ...
hello. Went to the store to get a replacement remote to which they provided a slimline 2 remote which doesn’t work. I need a replacement remote for my digital TV box. How can I order one? thanks
I have a Synology NAS It is hardwired to the Telus Wi-Fi Boost B21A (Trashcan). I have it set to a fixed IP above the DHCP range (64-200) of the fibre router. Previously the NAS was on the wrong gateway (formerly Shaw) so I've just fixed that and reb...
Last night our home security system disarmed on its own. Just before 1am. We heard the panel noice. Checked doors, checked security cameras around the property, no one had been around. Has anyone else had this happen? Apparently it is not the first t...
New customer. Changed my theme packs online 24 hours ago. New channels not showing and now when I go to the optik page on my telus I get "something has gone wrong". If I use my telus app it just hangs on optik TV page. Not a good start to new service...
I recently asked Telus to do a home move as we have purchased a new home. They agreed they would move my service on July 2nd, today. We booked our home move based on this date as we both work from home so we need this service for our work. Telus call...
The Telus Building located in Bon Accord, Alberta requires attention--overgrown weeds. Please provide contact information for this Telus property as this is a recurring problem. This is an urgent matter.Thank-you
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