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Mobility

Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.

8,256 Posts

Home Services

Discuss TELUS TV, Internet, and Home Phone products and services. Ask a question or share your expertise.

25,030 Posts

Business

Discuss or ask questions about TELUS Business solutions, equipment, and devices.

582 Posts

Security

Discuss or ask questions about TELUS Security devices, equipment, and solutions.

2,691 Posts

My Account

Discuss the My TELUS app and portal for accessing TELUS services, plans, billing and subscriptions.

4,303 Posts

Latest topics in Forums

Replacement remote TV Digital Box

hello. Went to the store to get a replacement remote to which they provided a slimline 2 remote which doesn’t work. I need a replacement remote for my digital TV box. How can I order one? thanks

mguscott by Just Moved In
  • 58 Views
  • 6 replies
  • 0 kudos

Resolved! [Megathread]: TELUS Connect

I have had issues with this app since I started using it ages ago. It's glitchy and almost completely useless. It boasts such amazing features - schedules, device-blocking, content-blocking and so much more! - but it rarely works. I either get a noti...

Resolved! ADC-V723 getting Installation Failed

ADC-V723 getting "Installation Failed" with details "Video device tests disconnected. Please make sure the device is powered on, connected to the internet and try again". I "rebooted" the device several times (got the white light) and was able to con...

customer service

how long am I supposed to wait on hold for customer service? What's acceptable to Telus? What a joke this is. Let me get this straight, you take my money every month and when I need to reach you to discuss my plan, I can't? Or I waste hours of my day...

MikeB2 by Just Moved In
  • 10 Views
  • 0 replies
  • 0 kudos

Can't Change Incorrect APN Settings

I have a brand new, unlocked Nokia XR20. Mobile data works fine, SMS messages send and receive without issue. I cannot receive MMS messages (group texts, or pictures), however I seem to be able to send them. My MMS proxy and port are incorrect, howev...

jedward by Neighbour
  • 2812 Views
  • 5 replies
  • 0 kudos

Network Status shows Synology NAS IP Address as N/A

I have a Synology NAS It is hardwired to the Telus Wi-Fi Boost B21A (Trashcan). I have it set to a fixed IP above the DHCP range (64-200) of the fibre router. Previously the NAS was on the wrong gateway (formerly Shaw) so I've just fixed that and reb...

GTVic by Friendly Neighbour
  • 13 Views
  • 1 replies
  • 0 kudos

Alarm Disarmed On Its Own

Last night our home security system disarmed on its own. Just before 1am. We heard the panel noice. Checked doors, checked security cameras around the property, no one had been around. Has anyone else had this happen? Apparently it is not the first t...

JackD by Just Moved In
  • 22 Views
  • 3 replies
  • 0 kudos
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