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Mobility

Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.

8,097 Posts

Home Services

Discuss TELUS TV, Internet, and Home Phone products and services. Ask a question or share your expertise.

24,625 Posts

Business

Discuss or ask questions about TELUS Business solutions, equipment, and devices.

546 Posts

Security

Discuss or ask questions about TELUS Security devices, equipment, and solutions.

2,577 Posts

My Account

Discuss the My TELUS app and portal for accessing TELUS services, plans, billing and subscriptions.

4,231 Posts

Latest topics in Forums

Moving to a new place that provides no service.

I recently moved to a new residence and contacted Telus to transfer my existing service or set up a new plan. Unfortunately, I was informed that Telus does not offer service at my new address. As a result, I’m now being asked to pay a termination fee...

nkwno by Neighbour
  • 1135 Views
  • 7 replies
  • 1 kudos

What do we pay for

So we have been living in the town of Rosalind for years . A am The consensus for a number of people living here is that we cannot get good signal here. No one can even with boosters.So what do we pay for again??You pride yourselves in good service a...

billing

My alarm security company was recently acquired by Telus. My monthly bills were always paid automatically from my credit card. Since Telus take-over, I have been getting my bills with late payment charges. There is no person picking up the phone when...

Secure Business web/app unable to access

I have submitted a request to technical support 4 days ago, but have not yet received a response. I get a "We are unable to retrieve your request details. Please try again", when logged in to MyTelus to check the status!Maybe here someone else has en...

genxacct by Just Moved In
  • 4 Views
  • 0 replies
  • 0 kudos

volume control

anyone have issues with volume control? i have an older samsung sound bar. the volume levels change wildly from channel to channel. i have to either crank it to hear anything or when i change the channel its suddenly blasting at full volume. anyone e...

Cannot subscibe to Stream+ via Optik TV bundle

Hello, I recently purchased an Optik TV bundle that includes the following: TELUS TV Digital Box1 Theme Pack + 2 Premiums (Amazon Prime, Netflix Standard, 4K Channel Pack, Stingray, Core, Cloud PVR,Disney+) I received the digital box and went through...

Parko by Neighbour
  • 150 Views
  • 6 replies
  • 2 kudos

Partnerships

Does Telus have a partnership with #Grata app? Received a text and call that I qualify for a "special offer" through the partnership.

Mobile Plan - Negotiating in Bad Faith

I recently negotiated plans for two cell phones, a smart watch and tablet. I was told the plans for the watch and IPad would not show up on my account until the phones were activated. I activated my cell phone plans with Telus, thereby cancelling our...

Resolve by Neighbour
  • 191 Views
  • 7 replies
  • 0 kudos

Telus phone warranty through Asurion

what a joke! Had to start a claim with Asurion regarding my phone and a cracked back glass (Iphone 14) Went to Telus first ( I was in the Mall where the store was) I had to call Asurion first, file a claim, give them a credit card, then they told me ...

TrudyRD by Just Moved In
  • 16 Views
  • 1 replies
  • 0 kudos