Forums
Bring your questions, comments, and learn something new about TELUS products and services. Join the conversation!
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Categories

Mobility

Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.

8,268 Posts

Home Services

Discuss TELUS TV, Internet, and Home Phone products and services. Ask a question or share your expertise.

25,078 Posts

Business

Discuss or ask questions about TELUS Business solutions, equipment, and devices.

585 Posts

Security

Discuss or ask questions about TELUS Security devices, equipment, and solutions.

2,696 Posts

My Account

Discuss the My TELUS app and portal for accessing TELUS services, plans, billing and subscriptions.

4,316 Posts

Latest topics in Forums

Feedback on Telus Tech Support

This post will be in three parts, because there is a 2100 character limit. Part 1 of 3. This feedback is from a few months ago. I'm finally getting around to posting it. Below is more or less how things transpired, based on my recollection. I've been...

Equipment return waybill

I canceled my home services Monday, but still have not received a confirmation with the waybill in my emails (or junk). How can I get the waybill? I’ve tried calling in to customer service but I cannot get an answer or are on hold over an hour. Can a...

CBR by Just Moved In
  • 7 Views
  • 0 replies
  • 0 kudos

Picture Quality

Just got "upgraded" to the new digital TelusTV+ box. Why is the picture so bad? It's hard to watch sports when everything is so fuzzy and the frame rate seems slow.

ness by Friendly Neighbour
  • 5651 Views
  • 10 replies
  • 1 kudos

Sportsnet 4k

Noticed today (June 5) that the colours on Sportsnet 4k are over saturated. The colours on both the hd channel and the 4k channel are different.

ODAWG27 by Advisor
  • 1848 Views
  • 35 replies
  • 0 kudos

Missing my renew record

I renewed my Internet 500 plan for $60 on July 7, but Telus customer service says they have no record of it. Now they're asking me to renew again at $90. How is this not a scam?

telus1.JPG telus.JPG
yy1 by Just Moved In
  • 27 Views
  • 2 replies
  • 0 kudos

Home Security

How can I cancel my home security. I’ve had TELUS home security for a few years now so there shouldn’t be a big cancellation fee. Each time I call I’m put over to loyalty program then wait on hold for hours and hours. I waited nearly 3 hours once onl...

McFly19 by Neighbour
  • 21 Views
  • 1 replies
  • 0 kudos

Cameras lose signal, poor signal strength lose camera feed.

My cameras for the last month have had a poor connection, always cut out and are not working properly. It’s is becoming a nuisance paying for equipment that isn’t working. I have worked with a tech and have not received any info on how to fix? Is the...

ssues logging into the My Telus iOS app

Anybody having issues logging into the My Telus iOS app? Seems it logged me out automatically and now can’t log back in. Keep telling me my username/password is incorrect. However, I am able to sign in to my account on the web using the same username...

Opus927 by Just Moved In
  • 27 Views
  • 2 replies
  • 0 kudos

Resolved! [Megathread]: TELUS Connect

I have had issues with this app since I started using it ages ago. It's glitchy and almost completely useless. It boasts such amazing features - schedules, device-blocking, content-blocking and so much more! - but it rarely works. I either get a noti...

Friendliest neighbours
Getting started

This is a safe space to share your feedback, ask for help and answer questions. Check out these helpful links to familiarize yourself with the community and some of its members.