Mobility
Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.
5,470 PostsLatest topics in Forums
Stream+ Activation Error
Trying to activate stream+ when i press on the link for Amazon Prime, Disney+, and Netflix it just states "Sorry, your subscriptions list is not available at this time. Please try again or check back later." Its been almost 24 hours. Ever since putti...
Data Usage Issues
Just ported over 4 lines from Rogers and I'm having issues with how the shared data is displayed. 3 Lines are showing as shared data with the 4th line showing on its own and not sharing for some reason. Had an issue yesterday where it showed reduced ...
Vivint Security System
I am having issues with my Vivint security system, one of my cameras will not work properly. The same issue I had a while back, and Vivint sent a technician who fixed the issue with no problem. When I contacted Telus regarding the issue, they did the...
Can't Activate Prepaid (Nationwide Talk & Text 100 + BONUS) service
Sadly what I thought looked like a good deal has turned into a nightmare.I wanted to sign up for the "Nationwide Talk & Text 100" plan, which has a bonus of "unlimited nationwide minutes, SMS and 2GB monthly for one year with new activations. Promo C...
Can't register my MyTelus account
I signed up for an internet service a couple of days ago and received an email with a link to complete the registration for my MyTelus account. However, when I use the link to finish the registration after I put my information in and submit it, nothi...
Telus blacklisted by UCEPROTECT
I learned today we're all in the UCEPROTECT blacklistYou can check your IP by going to https://whatismyipaddress.com and entering it here: http://www.uceprotect.net/en/rblcheck.php See below for my results.Question is, can we expect Telus to fix this...
Trying to cancel, can't Uninstall myself. Telus won't send a tech?
As the title says. I've called, emailed and pleaded. I can not uninstall the equipment due to the poor installation. The tech Who installed my Home Security caulked in the equipment to my walls, damaging my home and making it so either my home OR the...
Hayu Down for Maintenance
About 5 days ago we added Hayu to our Optik TV package. Hayu has been down for maintenance the whole time since we added it. Is it worth it to wait 2 hours with customer service to try and get a credit for the time it's been down?
Lack of response to graffiti removal request
Myself and other neighbours have requested TELUS to remove graffiti on Telus boxes located on Smith Ave and Farrow St for over a year now without any result. What is the delay?
Doorbell Camera will not turn on
My doorbell camera will not turn on or powercycle without being plugged in. I have tried charging it multiple times. It will turn on and set up while the charger is plugged in. It will not powercycle or turn on after charge cord has been removed. I'v...
