TELUS Neighbourhood

PureFiber 3G Not working properly

I had Telus install their new PureFiber 3G in my house 10 days ago and it hasn't worked properly since. My internet goes down at least 5 times per day. This is unacceptable for a person who works from home. I have tried to get a solution from Telus b...

Error code: ERR_PLAYER_P212 . Optik TV suddenly won't broadcast on an older-model TV

My Optik TV box suddenly stopped working correctly with an older-model TV last Tuesday. Every time I try to watch live TV, a recording, or on-demand programs, I get a black screen and the same error code: ERR_PLAYER_P212. I have called technical supp...

DVC-RTRN-001

I got a new optik TV box to replace a dead one, but the new one is showing an error - DVC-RTRN-001.I have hard reset it with the unplug 3 times method and it downloaded a new configuration and rebooted several times - one time showing some gears. The...

Antivirus turning VPN on

AS a rule I do not turn on VPN for daily use. I have Norton 360 and this past week VPN turns itself on at bootup, then again after I shut it off. I only noticed this as my local network devices were not accessible. Yes, I can turn it off only to have...

Plan renewal not working

I renewed my prepaid plan online yesterday for $30, got a text saying that the credit was added on but when I tried to call somebody I was told I had insufficient funds to make the call. It would be really great if I could get some help with this iss...

Activating internet

Been 4 days trying to activate my new internet been thrown through 6 different people trying to understand what's going on they said they sent to there supervisors. This is insane anyone else have same problem. I'm about to send there stuff back and ...

Gold Tier - Zero Balance Telus Reward points?

I subscribe to two services thereby qualifying for Gold Tier status in the rewards program. However my balance shows "zero" despite being eligible for 2x each dollar spent on collective monthly billing. Is there a secret handshake or something requir...

Why is The Secret of Skinwalker Ranch season 6 not broadcast on subscribed History

Connect App not working to pause devices

The Telus Connect App doesn't work to pause devices anymore. I had a schedule for my kids and when we upgraded our internet, these schedules disappeared. I can get into the app but it won't show what devices are connected and I can't pause any device...

“Sorry, we could not retrieve your TELUS TV service information at this time.” On MyTelus

Hello, I’ve been a Telus internet and Optik customer for nearly a year now and have been struggling to access my OptikTV settings via the Website or MyTelys App. My internet and phone info loads instantly, but the Optik section is stuck loading for ...