Hi, I have this problem with last few generation of Samsung Galaxy devices. I tried it with 3 different Samsung devices over the last couple of years. My voicemail notification never shows up as a notification on my phone. I have to manually speed di...
Part 1 (due to character limit in this forum)This is day three of dealing with issues with my entire Telus Account. I've been a Telus customer at my current location for 9 years. Before that 8 years, and so on backwards to 1986.Telus service has dete...
when I run Netflix through the Telus remote the picture is absolutely huge. Can't see the upper or side menus.Pic seems OK when a movie is selected and played.Resolution is what it should be when I stream Netflix from my laptop. Using the TV controls...
My Optik TV box suddenly stopped working correctly with an older-model TV last Tuesday. Every time I try to watch live TV, a recording, or on-demand programs, I get a black screen and the same error code: ERR_PLAYER_P212. I have called technical supp...
Sent my bring it back phone in the beginning of January. Confirmed it arrived. Still do not have a credit on my bill for the returned phone. Getting really frustrated!!!
I signed up for Europe Easy Roam 30 Day Pass and when I got to London I double checked my travel plans coverage and there is an additional Easy Roam INTL ($16/day) added. Then there is a note under both plans that reads “The last promotion added to y...
I wanted a way to appletv+ but didn't want to lose the Optik pvr box. Telus tech suggested adding a Roku, just installed & plugged Roku into HDMI splitter that connects my devices to TV. Now there is no output from HDMI of Optik, tried unplugging eve...
I subscribe to Bravo but I have no access to Bravo on Demand. When I go to the On Demand Menu it shows that I am not subscribed to Bravo but I most definitely am. I have no issues watching Bravo live, just the On Demand is not working. I have done al...
On Monday June 16, I provided authorization for Telus to complete monthly bank withdrawals for my "new" mobility contract. My "old" contract "expired" in March 2025, and I avoided contacting Telus because calling Telus is a very unpleasant experience...
I got a new optik TV box to replace a dead one, but the new one is showing an error - DVC-RTRN-001.I have hard reset it with the unplug 3 times method and it downloaded a new configuration and rebooted several times - one time showing some gears. The...
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