My alarm security company was recently acquired by Telus. My monthly bills were always paid automatically from my credit card. Since Telus take-over, I have been getting my bills with late payment charges. There is no person picking up the phone when...
I recently moved to a new residence and contacted Telus to transfer my existing service or set up a new plan. Unfortunately, I was informed that Telus does not offer service at my new address. As a result, I’m now being asked to pay a termination fee...
We just signed up to Telus TV and have recently noticed the same issues. CC on recorded programs doesnt work when viewing from the TV, but works fine when using the App on my iPhone. CC on the same program when viewing live on the TV works fine. Any ...
I have submitted a request to technical support 4 days ago, but have not yet received a response. I get a "We are unable to retrieve your request details. Please try again", when logged in to MyTelus to check the status!Maybe here someone else has en...
I have been called several times and sent a letter regarding a communication error between my security system and TELUS. The letter and the phone bots asked me to call back to a number that is no longer in service. Bizarre.I tried to call Telus on an...
I transfered from Vivint to Telus less than a year ago. Telus security is less than pathetic. Nothing works properly, I'm missing pieces i am paying for and the camera chooses what it wants to record...if at all. I am paying for something that I am n...
Does someone have the direct number to the support team? The regular internet support line team says it's the off net team but can't find an outside number to give me. There's no number on telus.com for the service. Also, what are their hours?
Hello, I recently purchased an Optik TV bundle that includes the following: TELUS TV Digital Box1 Theme Pack + 2 Premiums (Amazon Prime, Netflix Standard, 4K Channel Pack, Stingray, Core, Cloud PVR,Disney+) I received the digital box and went through...
I called in to renew my service agreement at the end of May as my term was up and the cost of my services was going to go up from $135 a month to $220. Spent about an hour and a half on the phone and received the Critical Information Summary promisin...
Hi there, I recently moved and just got around to installing my TV box. All the sports channels are no longer there and my 1.5 gig changed to a 1 gig connection. The only reason I called Service was to see why my technician did not show to my appoint...
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