I recently moved to a new residence and contacted Telus to transfer my existing service or set up a new plan. Unfortunately, I was informed that Telus does not offer service at my new address. As a result, I’m now being asked to pay a termination fee...
So we have been living in the town of Rosalind for years . A am The consensus for a number of people living here is that we cannot get good signal here. No one can even with boosters.So what do we pay for again??You pride yourselves in good service a...
My alarm security company was recently acquired by Telus. My monthly bills were always paid automatically from my credit card. Since Telus take-over, I have been getting my bills with late payment charges. There is no person picking up the phone when...
I have submitted a request to technical support 4 days ago, but have not yet received a response. I get a "We are unable to retrieve your request details. Please try again", when logged in to MyTelus to check the status!Maybe here someone else has en...
anyone have issues with volume control? i have an older samsung sound bar. the volume levels change wildly from channel to channel. i have to either crank it to hear anything or when i change the channel its suddenly blasting at full volume. anyone e...
Hello, I recently purchased an Optik TV bundle that includes the following: TELUS TV Digital Box1 Theme Pack + 2 Premiums (Amazon Prime, Netflix Standard, 4K Channel Pack, Stingray, Core, Cloud PVR,Disney+) I received the digital box and went through...
I scheduled a fiber internet install for this morning, and the rep on the phone told me my appointment was scheduled for between 7 and 9 am. Turns out that, despite me being in Ontario, that was based on Mountain Time instead of Eastern. On top of th...
I recently negotiated plans for two cell phones, a smart watch and tablet. I was told the plans for the watch and IPad would not show up on my account until the phones were activated. I activated my cell phone plans with Telus, thereby cancelling our...
what a joke! Had to start a claim with Asurion regarding my phone and a cracked back glass (Iphone 14) Went to Telus first ( I was in the Mall where the store was) I had to call Asurion first, file a claim, give them a credit card, then they told me ...
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