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Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.

19,951 Posts

Optik TV & Pik TV

The best way to ask or contribute to questions about TELUS Optik TV and/or Pik TV.

14,087 Posts


Discuss or ask questions about TELUS Business solutions, equipment, and devices.

1,066 Posts


Discuss or ask questions about TELUS Security devices, equipment, and solutions.

819 Posts


Forum discussion about TELUS Mobility & Home Services plans and accounts.

6,488 Posts

Latest topics in Forums

being charged for texts i never sent

Have an iPhone and my billing came out with $100 in international texts I never made, 2 of them were made while on a plane with phone in airplane mode. there are no texts on my phone for these 2 US numbers and so far telus has been no help. I see the...

Davyseal by Friendly Neighbour
  • 2 replies
  • 0 kudos

The Last of Us delay?

I have crave on demand through Telus and the episode isn’t available? The first 2 episodes didn’t have a delay like this, any word on when it will be available?

Resolved! Telus prepaid $100 unlimited 1yr

So I went into the store and got the $100 prepaid with 1yr unlimited long distance.Telus never added the unlimited for 1 year in the store, my mom has used up all her minutes but it should have been unlimited for 1 year help why do I do now

Resolved! How to connect wireless 4k box to wifi booster?

My T3200 router's wireless signal is too weak for my living room wireless 4k box. So, I added a Telus wifi booster, connected my 4k box and it works great. I've now added a second booster in the office (T3200 router's wireless signal is too weak to r...

High ping to Westcoast game servers?

Hi All, I'm in Calgary but seem to be getting very high ping to Valorant game servers in California and Oregon. Typically these servers are the best with latency in the 30-50 ms range. They both currently sit at 111 ms to Northern California and 117 ...

Log in problems

I am having some problems logging into my telus app just says loading with 3 dots and that's it tried resetting password and even uninstalled the app and still does not work I tried calling and even went to the telus store and still no help but I can...

Lindsay2 by Just Moved In
  • 1 replies
  • 0 kudos

Telus Credit Card processing fee

I found out about this from If this is the case going forward, can I get back paper billing so that I can make payments through th...

implode by Neighbour
  • 143 replies
  • 15 kudos

Cancelling smarthome security after contract expires

Has anyone cancelled the smart home security service AFTER the contract expires?Wondering if anyone has experience with cameras they purchased, were you able to connect to a new service?Did you have to pay any fees to have Telus equipment removed? An...

redmaher by Just Moved In
  • 2 replies
  • 0 kudos

Charged for texts I never sent

Telus is charging me for 405 texts messages sent to a US number that were sent at 4am on June 14th in a 40 minute window. The phone was in a locked office that no one but me had a key to. This isn't the first time that this has happened apparently as...

Huntleys by Just Moved In
  • 4 replies
  • 0 kudos

Pik TV playback error

On my PC i randomly cannot watch Pik TV as it displays "Playback Error sorry an error has occurred please try again" Rebooted the PC many times , its random sometimes works sometimes not Very frustrating I pay for this service Note on my Pixel phone ...

Friendliest neighbours
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