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Mobility

Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.

8,255 Posts

Home Services

Discuss TELUS TV, Internet, and Home Phone products and services. Ask a question or share your expertise.

25,026 Posts

Business

Discuss or ask questions about TELUS Business solutions, equipment, and devices.

582 Posts

Security

Discuss or ask questions about TELUS Security devices, equipment, and solutions.

2,690 Posts

My Account

Discuss the My TELUS app and portal for accessing TELUS services, plans, billing and subscriptions.

4,302 Posts

Latest topics in Forums

Can't Change Incorrect APN Settings

I have a brand new, unlocked Nokia XR20. Mobile data works fine, SMS messages send and receive without issue. I cannot receive MMS messages (group texts, or pictures), however I seem to be able to send them. My MMS proxy and port are incorrect, howev...

jedward by Neighbour
  • 2809 Views
  • 5 replies
  • 0 kudos

Resolved! ADC-V723 getting Installation Failed

ADC-V723 getting "Installation Failed" with details "Video device tests disconnected. Please make sure the device is powered on, connected to the internet and try again". I "rebooted" the device several times (got the white light) and was able to con...

Replacement remote TV Digital Box

hello. Went to the store to get a replacement remote to which they provided a slimline 2 remote which doesn’t work. I need a replacement remote for my digital TV box. How can I order one? thanks

mguscott by Just Moved In
  • 45 Views
  • 3 replies
  • 0 kudos

Network Status shows Synology NAS IP Address as N/A

I have a Synology NAS It is hardwired to the Telus Wi-Fi Boost B21A (Trashcan). I have it set to a fixed IP above the DHCP range (64-200) of the fibre router. Previously the NAS was on the wrong gateway (formerly Shaw) so I've just fixed that and reb...

GTVic by Friendly Neighbour
  • 8 Views
  • 1 replies
  • 0 kudos

Alarm Disarmed On Its Own

Last night our home security system disarmed on its own. Just before 1am. We heard the panel noice. Checked doors, checked security cameras around the property, no one had been around. Has anyone else had this happen? Apparently it is not the first t...

JackD by Just Moved In
  • 20 Views
  • 3 replies
  • 0 kudos

Something went wrong

New customer. Changed my theme packs online 24 hours ago. New channels not showing and now when I go to the optik page on my telus I get "something has gone wrong". If I use my telus app it just hangs on optik TV page. Not a good start to new service...

Dexmot74 by Neighbour
  • 121 Views
  • 8 replies
  • 0 kudos

Telus not living up to commitment

I recently asked Telus to do a home move as we have purchased a new home. They agreed they would move my service on July 2nd, today. We booked our home move based on this date as we both work from home so we need this service for our work. Telus call...

Telus Building Maintenance

The Telus Building located in Bon Accord, Alberta requires attention--overgrown weeds. Please provide contact information for this Telus property as this is a recurring problem. This is an urgent matter.Thank-you

Friendliest neighbours
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