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Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.

6,964 Posts

Optik TV & Pik TV

The best way to ask or contribute to questions about TELUS Optik TV and/or Pik TV.

8,550 Posts


Discuss or ask questions about TELUS Business solutions, equipment, and devices.

1,274 Posts


Discuss or ask questions about TELUS Security devices, equipment, and solutions.

1,565 Posts


Forum discussion about TELUS Mobility & Home Services plans and accounts.

4,744 Posts

Latest topics in Forums

Telus LNY2024 lucky draw

I received a call from telus marketing said I was won a prize from LNY 2024 lucky draw, and need to fill a contest form to get the prize.I cant find any information from Telus page.Is it a scam or not?Thank you for reply.

keithL by Just Moved In
  • 3 replies
  • 0 kudos

Resolved! Great call experience

Mehrshad from internet loyalty dept is the best agent to talk to. He definetly must a have raise in his salary. I can sense that he knows his job so well and tools to use to help me as quick as possible. Talks very calm and understands my situation. ...

Nomnom by Friendly Neighbour
  • 2 replies
  • 1 kudos

Online upgrade issue?

I bought a phone upgrade and I’ve only got a few weeks left to return my old phone before being billed like $450 for the “not” bringing it back fee… never got any confirmation. This is my second time trying to order the upgrade. Everything goes throu...

TheCake by Just Moved In
  • 0 replies
  • 0 kudos

Mobility Online Order

Hello, I placed an online order for a new phone and a change to my current plan. I completed the transaction and got the webpage that says that I successfully completed the order and that I will receive a confirmation email shortly.I never received t...

Joey_79 by Just Moved In
  • 1 replies
  • 0 kudos

Can't cancel my Optik

Suddenly I am being charged $200 for TV and I don't even want it. I tried to cancel but they make it impossible. I am soooooo pisssed off!! They sent me to support on the phone 4 times and every time I waited for 15 minutes and then they hung up!!@ I...

Bob6 by Just Moved In
  • 4 replies
  • 0 kudos

Telus no longer Blacklists Stole Phone IMEI numbers

So kids phone got stolen today at knifepoint and multiple attempts to contact Telus to report the phone as stolen has resulted in nothing but them tying to sell me an Avanti service for $8 to protect the account. This is completely unacceptable at th...

Willpoz by Just Moved In
  • 4 replies
  • 0 kudos

Charge for recording

I recently switched from Shaw to Telus Optik TV. I've been unable to record. Customer service informs me that there is a $10/month charge for recording. Really???? This does not make any sense. And how come I was not informed of this when I made the ...

Rosario by Just Moved In
  • 3 replies
  • 0 kudos

Is [email protected] legit?

Received a home security quote from the below email id and he claims to be working for telus. Can someone confirm if mailto:[email protected]? The deal is quite tempting however when discussing the quote with another telus agent (.com email id), she ...

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