Mobility
Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.
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Mobility

Discuss TELUS Mobility devices, equipment, and service.

2134 Posts

Latest topics in Mobility

tells Mobility web store

II've been on the phone with the web store all day like since 9:00 in the morning or earlier for me but anyways they didn't answer the phone the call was dropped after two and a half hours because I guess Apple just drops calls now they took over a w...

Experiencing Dropped Calls

Every phone call is like a seance -- "Can you hear me? Hello? Hello? Anyone there?" Why the hell am I paying so much money for cell service when I'd be as well throwing a message in a bottle in the ocean? And Telus has really ditched agent support ch...

akerr by Friendly Neighbour
  • 873 Views
  • 19 replies
  • 1 kudos

Late online order

Good day its nearly 2 weeks now iam waiting for my online order you phoned me twice you got my derails i was promised 5 working days what the exscuse now is this normal to take so long i feel like cancel my order and go somehere else

5G Capabilities

Here is a possible confirmation of an issue tech support. If my cell phone that is provided by Telus can not maintain a clear connection while on the phone with you to solve connectivity issues with my 5G Home Internet service, maybe that should be n...

Door to Door Rep SCAM

We live in Brampton and two door to door reps, Rissalat and Tayden, sold us on the internet, phone, and TV bundle a few weeks ago. They said the Stream+ Premium would be FREE with the bundle but no such service exists (it is $43 a month, minus $28 fo...

Telus web store nightmare

I’m so frustrated with the Telus. I’ve added a new line and ordered a new phone from the web store and I keep receiving emails telling me to call in and verify security questions in order for them to ship the phone. It’s been 8 days and I call DAILY....

SharynE by Neighbour
  • 93 Views
  • 1 replies
  • 0 kudos

Device Care Complete is a poor service

Device Care complete (Asurion operates this) is definitely not "complete". When we had to make a claim, the online system is cumbersome and didn't provide a way in which we could complete our claim. We had to contact a representative and also felt th...

Bruce4 by Neighbour
  • 50 Views
  • 0 replies
  • 0 kudos