Hello, I have a Telus Mobility account and I have a mobile plan with Telus, the Nationwide Talk and Text 15 plan that I pay for each month. I'm noticing on the transactions tab on the website, multiple outbound calls to voicemail that I didn't make. ...
My Telus pre-paid account has been disconnected. On March 23 2025, i purchase Talk and Text 100, which came with additional unlimited nationwide minutes, MMS and SMS, and 2 GB data monthly for one year. I purchase this and had it set up at the Timmin...
Hi,My kid lost his phone that has the prepaid 365 plan, Sim is lost too in the phone. I got a new SIM today and have an other phone for him but I am unable to switch the SIM, no option to do so in my Telus even though many tells support pages say the...
Good evening, Yesterday I bought a Samsung Galaxy S25 Ultra 512gb on EPP contract from a vendor. I experienced buyer's remorse immediately upon leaving the shop, and when I tried to return it, he said: "you can't return it it's a special order". I in...
Hello there! Having an issue where when login into my telus Smart home App sometimes it errors out then brings up a Koodo web page to log into but im not with Koodo. Has anyone else experienced this issue. It a really weird one.
I have been a dedicated Telus customer for several years and am reaching out for help due to an ongoing billing issue. When I agreed to my most recent Telus mobility plan, a Telus agent assured me, both verbally and in a text message I have saved, th...
To Whom It May Concern, I’m writing to express my ongoing frustration with my recent experience as a TELUS customer under the Employee Purchase Program (EPP). Last week, I upgraded my mobile plan in preparation for travel to Mexico. A TELUS represent...
Hi I got a call from a so-called Telus Agent offering me a deal for mobility services (BYD) for:1) 80Gb data and unlimited Canada/Mex/US call and text for $28 per month2) 40Gb data and unlimited Canada/Mex/US call and text for $20 per monthI asked fo...
So I called customer service and even used the online chat support for nothing. I have a screenshot showing that my billing cycle is March 21st till April 20th, today it’s April 21st and they didn’t renew my mobile internet data package, instead thei...
Can i speak with someone on how to cancel all my plan with telus , both home internet and mobility Never have i been stressed out like this just to reach out to customer support about service Poor service
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