Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
747 PostsLatest topics in Mobility
Wrong pricing
I'm not the mobility users but my friend told me he just got a promotion email with the wrong price.
4G or NOTHING?
I live in the sticks with no other internet except my hot-spot, no low-speed data coverage and my contract says so many GB's worth of high speed data after which it's low-speed. The problem is that there is NO low-speed data service. This amounts to ...
Addressing protocol in Telus emails and in online messages to customers
I'm being addressed such as "Hi, FamilyName", either some monkey could not decode a complicated from that says 1st Name= xxxx & Family Name = yyy or some even worse moron thinks that it is proper to address people by their family name only. You can a...
Account services suspended
Hello, I activated new mobility services recently and when I put the sim in, I receive a text from Telus that account services have been suspended and to contact Telus. They then tell me to email [email protected] with 2 pieces of government issued ...
Resolved! Re: Bring it back assessment inaccurate
*Warning: Beware of Telus Business Solutions Scam (Nov 2024)*After 34 years of loyalty, I'm severing ties with Telus due to a devastating experience.On Mr. John Paul from the Philippines, claiming to represent Telus Business Solutions, contacted me w...
Resolved! how to set number of rings before my greeting message plays
I want 20 rings or more
I want to cancel
How do I get a hold of a real human to cancel my account? The chat bot is not helpful. Asked for phone and offered an appointment the following day. im trying to cancel. How do i do that without going to the store location?
Device Trade In
I did an online device trade in with Telus back in October. Its still showing in transit after 5 weeks, tried calling Canada Post with no luck. Called Telus multiple times and no one is able to help. This phone is from bring back program and telus ha...
Telus Refuses to Honour Loyalty Offer?
I recently received a text with an exclusive loyalty offer that offered to waive my existing device balance if I upgraded my device … then when I went my local store Telus refused to honour the offer. Anyone else have this issue? My suggestion would ...
Samsung S24 security updates lagging or skipped
In a day and age where security is very important, Telus is lagging to certify or skipping security updates on flagship devices from Samsung. There is no transparency whatsoever nor does the S24 appear on the Software Update Cycle page for all of Nov...
