Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
878 PostsLatest topics in Mobility
Can’t receive calls
I ported over my phone number from another prepaid carrier to Telus prepaid more than 5 hours ago. I can make calls, but can’t receive them. I restarted the phone, but that didn’t help. How long do I need to wait to receive calls? Thanks!
billing trouble
Hello,I’m a new TELUS mobile plan subscriber, and my first bill is due on May 1st. However, I keep getting the error message:"We couldn’t process your payment. Please check your card details and try again."I’ve tried several times using three differe...
Stream+ Activation Error
Trying to activate stream+ when i press on the link for Amazon Prime, Disney+, and Netflix it just states "Sorry, your subscriptions list is not available at this time. Please try again or check back later." Its been almost 24 hours. Ever since putti...
My Telus App for iOS no longer working
The last time I opened the My Telus App on my iPhone I got a message that an update was available. There was no way to circumvent this so I updated on the App store to My Telus version 4.123.1 which appears to be the newest version of the app. I also...
How to Cancel Diseased Mothers Mobility Plan
My mother recently passed and I need some help to cancel her mobility plan.Thanks,
Resolved! Formal Complaint: Unjust Data Charges on Inactive
To Whom It May Concern, I’m writing to file a formal complaint about repeated and unjustified data charges to my TELUS account, which belongs to my young daughter. This phone is strictly for safety purposes during her walk home from school. It is not...
Koodo Tab Issue
On Feb 7, I ordered an iPhone from Koodo. Tracking stalled in Calgary on the 7th, and by Feb 25, still no delivery. Koodo said to wait 30 days for investigation but added a $1100 Tab to my account, blocking me from switching providers. Despite repeat...
Can't submit Business Support Request or reach someone in billing support
I have been struggling and unable to obtain business support from Telus!I get technical issues using the Business Support request form on either the MyTelus app or their web portal, I call the *611 or the toll free number , struggle to get past the v...
how to get sales to call
I have asked sales to call me oh, a dozen or so times. The automated call system is automatically blocked, so please do not use your "Callback" service. It is a terrible service that we users block now. Have an actual person call. That will work. (St...
Telus raising prices unprecedented.
Hi,Home writing this in regards to not being able to communicate with anyone that has been able to fix this issue. I’ve been on phone calls and I’ve been told that they can’t fix it. Went on the phone. I was put on hold for hours just to talk to th...
