Mobility
Discuss TELUS Mobility devices, equipment, and service.
2100 PostsLatest topics in Mobility
Promotion expires
In April 27 2025,I purchased Prepaid $100 unlimited talk and text + 2GB data monthly for 1 year. Since May 27, 2025, I can't get internet, any mention of the promotion disappeared from my online Telus account, my balance shows as 0.00 and the system ...
Resolved! Telus Promotion Plan
I've received a call from "Telus Rep", offering a plan for $265/month (including taxes) for 6 lines. The offer includes a free iPhone 16 for each line, 100 GB of data per line, unlimited talk and text within Canada and the U.S., and 1,000 long-distan...
Resolved! Can’t activate disney
Just purchased the new stream+ and am unable to activate my Disney+ account. Never got an activation email for Disney+ either.
Activation email for stream+ Telus films error
I've been fully activated on everything stream plus offers since the day I signed on, yet I continue to receive an "Action required: Activate your TELUS Films & Series subscription" email every few days. More of a mild annoyance than anything, but st...
Roaming
Currently travelling through Europe and thought my ESIM was so I've been using my phone quite a bit. Just looked today and saw it was inactive up until now... I've been here since June 12th am I about to get an absolutely insane phone bill for the da...
Was told connection fee would be waived but it wasn't!
Hi, Recently signed up a second line over the phone, the rep promised to get the same deal I was on with my main line and that the connection fee would be waived. He stated that the new plan would be manually turned on about a week after I activated ...
What do we pay for
So we have been living in the town of Rosalind for years . A am The consensus for a number of people living here is that we cannot get good signal here. No one can even with boosters.So what do we pay for again??You pride yourselves in good service a...
Telus phone warranty through Asurion
what a joke! Had to start a claim with Asurion regarding my phone and a cracked back glass (Iphone 14) Went to Telus first ( I was in the Mall where the store was) I had to call Asurion first, file a claim, give them a credit card, then they told me ...
Volunteer organization. Unknown user, password, contact person, nature of service.
We are a volunteer organization and we received an overdue notice from Telus. We do not know what the service is for, do not have an invoice or statement, do not have a contact person from the organization, do not know user name or password or pin. T...
Text message from Telus
I am wondering if anyone else received this text from Telus? Contacting support is impossible. TELUS Update: We noticed you have changed to a non-Android device. If you haven’t already, we’d like to remind you to deregister Android Next-Gen Messaging...
