II've been on the phone with the web store all day like since 9:00 in the morning or earlier for me but anyways they didn't answer the phone the call was dropped after two and a half hours because I guess Apple just drops calls now they took over a w...
Dear Office of the President. I am writing to formally raise a serious concern regarding a recent and deeply unpleasant experience I had with customer service representative ( Berry Diallo ) and their supervisor (Prince ) both are from Salvador. Duri...
Have been trying to transfer my deceased Mom's mobile account (which includes his line) to my Dad (surviving spouse) after her passing over a year ago ! I've seen all the instructions here so have the correct documents at the ready but have been on h...
Every phone call is like a seance -- "Can you hear me? Hello? Hello? Anyone there?" Why the hell am I paying so much money for cell service when I'd be as well throwing a message in a bottle in the ocean? And Telus has really ditched agent support ch...
Good day its nearly 2 weeks now iam waiting for my online order you phoned me twice you got my derails i was promised 5 working days what the exscuse now is this normal to take so long i feel like cancel my order and go somehere else
Here is a possible confirmation of an issue tech support. If my cell phone that is provided by Telus can not maintain a clear connection while on the phone with you to solve connectivity issues with my 5G Home Internet service, maybe that should be n...
We live in Brampton and two door to door reps, Rissalat and Tayden, sold us on the internet, phone, and TV bundle a few weeks ago. They said the Stream+ Premium would be FREE with the bundle but no such service exists (it is $43 a month, minus $28 fo...
I’m so frustrated with the Telus. I’ve added a new line and ordered a new phone from the web store and I keep receiving emails telling me to call in and verify security questions in order for them to ship the phone. It’s been 8 days and I call DAILY....
Device Care complete (Asurion operates this) is definitely not "complete". When we had to make a claim, the online system is cumbersome and didn't provide a way in which we could complete our claim. We had to contact a representative and also felt th...
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