Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Browse the Community

Mobility Devices

Discuss and/or ask questions about TELUS Mobility devices and equipment.

2357 Posts

Mobility Services

Discuss and/or ask questions about TELUS Mobility services and solutions.

2417 Posts

Latest topics in Mobility


I have security though you guys and I brought my own phone yet I’m not saving on my monthly cellular bill… why ???

Nixon123 by Just Moved In
  • 1 replies
  • 0 kudos

Pricing Discrepancies

I am learning quickly that this company refuses to honour their own advertisements. Instead I am being forced to prove it - something the end customer should never have to do. To see something I agreed to be so astronomically lower priced within mere...

aharris by Just Moved In
  • 2 replies
  • 1 kudos

Poor cell service actually crap cell service

So I am having very bad cell service, dropped calls constantly, calls that are cutting out etc. After two separate occasions of over 2 hour phone calls with technical support , I am sent this message #1#1 Hi Debbie, as discussed here's your ticket nu...

Debb1 by Friendly Neighbour
  • 5 replies
  • 0 kudos

Extreme drop in Reception

Ive been at my current address for little over a year however I have lived in my area for nearly 10 years. The reception quality in the past year to two years has dropped significantly. I cant drive home from Orangeville (20 minute drive) without atl...

abanas by Just Moved In
  • 2 replies
  • 1 kudos

Wifi calling removed by telus on phone.

Hello Telus, Why did you disable wifi calling on my phone when I called to get help with my text messaging not working? I was talking to your rep over wifi and after he made a change and had me reboot the phone I not only still can't send text messag...

ekatibear by Just Moved In
  • 1 replies
  • 0 kudos


I got an email saying that telus wants to give me a refund by interac e-transfer. Is this some kind of scam?

Bbg by Just Moved In
  • 1 replies
  • 0 kudos

Can I add same ad on before it expires

So my I ran out my data plan but early before it expires, the problem is I want to renew the same data plan as on but it does not expire until next week and the next ad on is bit expensive and I don't need that much data.Is it possible to add the sam...

Nikesh by Just Moved In
  • 1 replies
  • 0 kudos


I cannot receive the verification code from WhatsApp to create an account. The error message says we couldn’t send an SMS to your number. I’ve tried turning off my phone, putting it on and off airplane mode and reloading the app. I spent an hour chat...

Am I delusional?

I just signed up for two lines at $90/50GB.Yesterday I see it’s now going for $90/100GB.More than double for the same price? Ok, so I switch. Then today I see it advertised as $60. Am I losing it? After over an hour on chat and basically being told I...

aharris by Just Moved In
  • 3 replies
  • 0 kudos

What's wrong with my connection when in the US?

I am visiting the US and I have a plan that allows for US calls (to/from) and data. But every time I try to make a call, I get a message that the call failed. No calls go out or come in. When I try to log on to the Telus Mobility site to help in the ...

JodyG by Just Moved In
  • 2 replies
  • 0 kudos
Friendliest neighbours
Getting started

This is a safe space to share your feedback, ask for help and answer questions. Check out these helpful links to help familiarize yourself with the community and some of its members.