Can't submit Business Support Request or reach someone in billing support

[Joel_BD]

I have been struggling and unable to obtain business support from Telus!
I get technical issues using the Business Support request form on either the MyTelus app or their web portal,  I call the *611 or the toll free number , struggle to get past the virtual assistant only to reach a customer support queue after being hold and reach a support agent that cannot address billing issues.  I try the management escalation form and either get no response or I get a response that tells me to submit a support request through the app/website or call *611 / Toll free number!  And the circle keeps going round and round!

I have honestly never had such a difficult time to obtain business support! 

Hopefully, someone at Telus will read this and direct me to the proper support resource!

[TELUS_Support]

Hi there, we will send you a private message. 

[Crate73]

I'm having the same problem. And when I try to submit the form this happens: We were unable to submit your form due to technical issues. Please try again.

[Joel_BD]

I ended up having to register another profile with a different email address which seemed to work.

Regards,

Joel Ranger
Manager, Information Technology

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[TELUS_Support]

Hi there, if you still require assistance, send us a private message and we will do our best to help. 

[Crate73]

I tried to send you a private message, but I keep getting an error saying there’s invalid HTML in my message (which there isn’t). After a few tries, I hit the limit and can’t send any messages, even though none went through because of the error.

[TELUS_Support]

We sent you one. Can you confirm you received it? 

[Clover64]

I'm having the same problem. And when I try to submit the form this happens: We were unable to submit your form due to technical issues. Please try again.

[TELUS_Support]

Hello. We'll send you a private message to discuss further, thanks.