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Hyun
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Joined 9 months ago
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billing trouble
Hello, I’m a new TELUS mobile plan subscriber, and my first bill is due on May 1st. However, I keep getting the error message: "We couldn’t process your payment. Please check your card details and try again." I’ve tried several times using three different international cards (1 Visa credit card and 2 Master debit cards), but the payment continues to fail. Additional information: 1. I am a Korean staying in Canada for 6 months. 2, All card details and billing addresses were entered correctly. 3. All cards are enabled for international transactions. Could you please advise what might be causing this issue and how I can proceed with the payment? Thank you for your help.718Views0likes2Comments