Forum Discussion
billing trouble
Hello,
I’m a new TELUS mobile plan subscriber, and my first bill is due on May 1st. However, I keep getting the error message:
"We couldn’t process your payment. Please check your card details and try again."
I’ve tried several times using three different international cards (1 Visa credit card and 2 Master debit cards), but the payment continues to fail.
Additional information:
1. I am a Korean staying in Canada for 6 months.
2, All card details and billing addresses were entered correctly.
3. All cards are enabled for international transactions.
Could you please advise what might be causing this issue and how I can proceed with the payment?
Thank you for your help.
2 Replies
that sounds super stressful when cards keep failing like that. random newbie thought, but would something like fondy be any smoother for this kind of bill, or is there some more modern cross‑border option people use now?
Dimo-XModerator
Hi Hyun, looks like this is due to security reasons and was addressed in the following thread at https://forum.telus.com/t5/Internet-Home-Phone/Foreign-mastercard/m-p/106769 and you would basically need to call in to have your International Cards whitelisted.
