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TELUS_Support
Official Support TeamJoined 6 years ago
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Re: Login to router
It can definitely be tricky. First thing to check would be if there's a security screw near the bottom edge of the device near the ports. Sometimes our techs will install a tiny screw to keep the cover locked. If it's there, you'd need a small Phillips or flat head screwdriver to remove it. Otherwise, the safest way is to pop it off by hand. There should be two small grooves/holes near the very top of the NAH. If you place your index fingers in those, and your thumbs against the front side of it, a sort of lift and pull motion towards yourself should make it click off. As for logging in, did you make your telus.com password the same as the router one?3Views0likes3CommentsRe: Ghost Icon - My Telus on phone
There are a number of things to discuss here. First up, when was the last time you power cycled your phone? Almost always people have tried that first, but it's always worth asking. Another option would be resetting Settings (you'd need to reconfigure your Wi-Fi / Bluetooth connections after of course) as that can help as well. Yet another thing to note is that sometimes people suspect it's the app itself but it's actually a website shortcut. Screenshots would help, would you be able to share any so we can check in with our Mobility team?4Views0likes0CommentsRe: Telus Cellular frequently disconnecting on Windows 11
Can you try visiting a nearby TELUS store so that they can test the following? 1-Inserting your sim card into another device and testing the connectivity. 2- Inserting their own test sim cards in your device to try to reproduce the issue.2Views0likes0CommentsRe: Having the Worse Customer Support Experience to Getting my Internet Line
Thank you for sharing your experience with us. While we’re glad you were able to connect with an agent to resolve the immediate concerns, we’re sorry that the challenges you faced led to your decision to cancel your services with us. We appreciate the time you’ve taken to provide detailed feedback, as it helps us identify areas for improvement. While we’re sorry to see you go, we sincerely hope we’ll have the opportunity to serve you in the future.6Views0likes0Comments