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TELUS_Support
Official Support TeamJoined 6 years ago
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Re: List of complaints deleted again... with others commenting as well. Wow telus....
Your posts have been archived for a number of reasons, including: They don't include a question for support, but are rather just complaining/venting with mostly known issues that our team is already working on and aware of. Identical posts, some even posted in irrelevant forum sections such as Security (when they're related to Optik TV) just for the sake of spamming. As the PVR records all sporting events past their time slot, it actually doesn't spoil anything as since all events are extended, knowing if a game went into OT or not isn't possible without actually watching it. Our team is working on the series recording issue for things such as sports, news, etc. and we'll have the feature implemented when it is ready. If you're experiencing picture issues that power cycling hasn't resolved, have you had the chance to speak with our Tech Support team directly so they could investigate? Lastly, please see our Community House Rules and take a second to glance through them, especially the part that talks about spamming. Any further instances can and will result in further action, up to and including a ban from our community. Thanks.1View0likes0CommentsRe: no landline.
We’re sorry for the trouble you’re experiencing. If you don’t currently have a landline dial tone, we understand why a phone callback isn’t an option right now. You can reach tech support online via support.telus.com/home-expert-sm. Before you do, maybe this link will help https://www.telus.com/en/support/article/home-phone-no-tone?INTCMP=Tcom-support_results-hub_home-phone-issues_home-phone-no-tone20Views0likes1CommentRe: Seeking help with Email
Your concern about the email setup and the failed escalation is valid. What we do want is to ensure your case is reviewed by the right team and that someone contacts you directly to take ownership and see this through. Please send us a private message, we’ll escalate this properly and make sure it’s followed up on.14Views0likes3Comments