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TELUS_Support
Official Support TeamJoined 6 years ago
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Re: Poor picture quality
Is your equipment utilizing Wi-Fi or hardwired? Our platform doesn't have dedicated bandwidth so you'd be subject to network constraints (i.e. congested Wi-Fi = lowered quality). Since our platform uses ABR (Adaptive Bitrate), another thing to look in to would be Wi-fi boosts, higher speed, or fewer devices, etc.) There's also SDR/HDR settings (Settings --> Device Preferences --> Display and Sound --> Match Content Dynamic Range) so that your TV outputs the correct DR. Was our Tech Support team able to investigate further?14Views0likes0Comments- 12Views0likes0Comments
Re: Telus rewards program
As stated, this was discussed numerous times, in numerous threads, over the course of months. Nobody had points reissued as that was not part of the policy. Some requested compensation and were dealt with on a per case basis. As for the amount of points someone says they may have, we can't speak to anything anecdotally.11Views0likes0CommentsRe: Visual Voicemail on Pixel 10s
We don't do anything to enable/disable VVM on Android devices, so if you have the paid VVM add-on and the device supports it, it should work. Anything outside of that on the device side, would be outside of our scope. That being said, we've checked with our Mobility experts on this and will update once we hear back!3Views0likes0CommentsRe: Strange Recording Behavior
As for the program recording two simultaneous streams, it could be due to certain programs airing on two separate channels at the same time. Many major network programs such as this air for example on CBS and Global. As for the other recording issue, we've flagged it to our Optik team and once they have an update for us, we'll let you know!22Views0likes0CommentsRe: Telus rewards program
There was a point expiry that occurred around the end of last year, with all points accumulated before the end of 2023. This was widely discussed here on the Neighbourhood for months afterwards. As for the point structure itself, there was also a revamp of the Rewards program in the spring, with new rewards and partnerships, and a change in how many points are accrued and the equivalent points needed to redeem rewards. The FAQ is here: https://www.telus.com/en/support/article/telus-rewards-faq11Views0likes0Comments