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TELUS_Support
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Re: Home Security Commitment Period
In regards to the TELUS Home Security, Custom Security & Safety Service Terms, you can review the details here at https://www.telus.com/en/support/article/home-automation-service-terms As to why TELUS requires these panels back, some reasons include: Data Security & Privacy: These main hubs contain proprietary firmware, encryption certificates, and direct digital handshakes to the backend ecosystem. Returning them ensures they are securely wiped so your historical home data isn't compromised. Environmental & E-Waste Compliance: Commercial environmental protocols require corporate entities to track and responsibly recycle heavy lithium-ion backup batteries and printed circuit boards, rather than letting them end up in local landfills.2Views0likes0CommentsRe: Apex Legends/EA Servers Peering Issue - Request for more direct peering/routing
Looks like you've done some extensive testing. For the game the path traffic takes can vary based on network conditions, peering arrangements, and the specific game server you’re connecting to. To be completely transparent right off the bat, TELUS cannot manually adjust, customize, or optimize routing and peering paths for individual customer accounts. You could try a few other things though: Reboot the modem/router before testing Compare results at different times of day Make sure nothing else is using bandwidth during the test7Views0likes0CommentsRe: Cancel Telus mobility plan for deceased relative.
Hello bshilton, we're sorry for your loss and offer you our sincerest condolences. We'll do our best to assist you here and we'll send you a private message since we'll need some specific information related to the account in question. Thanks for your time.22Views0likes0CommentsRe: Home Security Commitment Period
Generally speaking, the service terms specify that if you cancel before the commitment period ends, you'll be charged a fee reflecting a portion of promotional discounts previously applied to equipment. These discounts are typical when signing up but I have no way of knowing for sure based on limited details. Since your original 36-month commitment ended 14.5 months ago, your service converted to month-to-month once that term expired. That means the commitment obligation itself ended those 14.5 months ago.17Views0likes3CommentsRe: données
Bonjour sabml1984, c'est pratiquement impossible pour nous ici de savoir à quoi ont servi ls données de votre appareil. Même en ayant accès à votre compte, nous voyons seulement la quantité utilisé mais pas ce qui a été fait ou par laquelle de vos applications. Pouvez-vous nous dire combien de données vous avez utilisées ? Est-ce que vous fermez vos applications avant d'aller vous coucher ? Est-ce que votre appareil fait des mises à jours de vos applications ? Peut-être essayer l'application "My Data Manager" qui est disponible sur Android et Apple et cette dernière vous permettra de surveiller votre utilisation.1View0likes0CommentsRe: Customer Service above and beyond
Thanks for sharing your experience elwatso47 and please do not feel guilty. These fraudulent networks use highly sophisticated scripts, spoofed caller IDs, and advanced social engineering tactics specifically designed to mimic real loyalty programs. They catch people during busy moments when their guard is down. It has happened to thousands of tech-savvy Canadians so you're absolutely not alone. By sharing your story so openly, you are actually helping protect the next person who browses this forum. That is exactly what the TELUS Neighbourhood is all about!22Views0likes0Comments