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TELUS_Support
Official Support TeamJoined 6 years ago
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Re: My iPhone won't work in USA
murray3 We stopped locking devices in 2016 (iPhone 7 onwards are sold unlocked) so your device wouldn't have been carrier locked to TELUS. The only thing that could potentially be "blocked" would be the device having been blacklisted on the National IMEI blacklist as the result of it being reported lost or stolen. This "flag" would prevent the phone from operating on networks in Canada and the US. You can enter your phone's IMEI to see if it's on the list: https://www.devicecheck.ca/check-status-device-canada/0Views0likes0CommentsRe: TELUS Boost Wi-Fi 7 Buggy?
Hi tyip88 - generally our boost system will work as follows: - The main boost connected to the NAH will make the network name and password whatever is configured to this one. - Any additional boost connected will automatically adopt the SSID and password without any configuration needed. This means that if you make the SSID name change to the main boost, any others will adopt it. Does that help?6Views0likes1CommentRe: Service Agreement
Thanks domck422 - although the company probably does have your account information, we are the Neighbourhood so we don't know who you are, your name, account information, etc. Once you send us a private message we can verify your account and gather that information so we can help4Views0likes0Comments