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Re: What Happen to the service at Telus?
Hey JRomanchuk - there's a lot of variables at play when it comes to spotty Internet. Is the issue only on wireless connections, or also on wired ones? Are you in an apartment building/townhome surrounded by other families? There may be some interference happening but it's best to know your situation so we can troubleshoot the issue10Views0likes0CommentsRe: Complete explore plan
Thanks Nkali2345. Looking at the countries included in the Complete Explore Plans, St Maarten is not listed as one of the included locations so that would be most likely the reason why you were charged. We can double-check that this is accurate if you'd like. We can send you a private message11Views0likes0CommentsRe: New cloud services are sadly lacking
Hi rhaugen - we're sorry to hear that you had this issue. Regarding the recording extension, is this a sport that you wanted to extend? They are automatically recorded past the end date just in case of an overtime situation. The issues of viewing recordings sounds odd and we haven't received reports of this issue yet. What we recommend is to reboot your modem and then try again to see if the recording still shows these issues. Alternatively, you can start watching the recording to see if the issues are still there. What we want to do is eliminate variables so we can get to the core of the issue. To answer your last point, we do actively work and improve the service based on feedback from customers. If you still have issues after trying those steps, please let us know and we'll send you a private message3Views0likes0CommentsRe: Missing final bill
Hey! we’re really sorry to hear about your experience—this definitely isn’t how we want things to go, especially when you’ve been actively trying to resolve your final bill. We understand how concerning a credit impact can be, and we’d like to take a closer look at your account, billing timeline, and what may have happened here. There may be options to review or escalate this further once we have all the details. Look out for a message from us!5Views0likes0Comments