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TELUS_Support

Official Support Team

Joined 6 years ago

5705 Posts249 Likes300 Solutions

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Re: Can my calls since April 2025 be reviewed ????
Jawsjaws That's frustrating to hear and we want to get to the bottom of it for you. We replied to your private message and hope to find a resolution for you.
4 days ago Place Security
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Re: Optik TV freezing and pixelating
Can you try unplugging power to both the ONT box and routers for 10 seconds, then plug them back in and re-assess once everything boots back up? Note: this will disconnect all networked devices until internet comes back up.
5 days ago Place Home Services
18Views
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Re: Optik TV freezing and pixelating
Can you try unplugging power to both the ONT box and routers for 10 seconds, then plug them back in and re-assess once everything boots back up? Note: this will disconnect all networked devices until internet comes back up.
5 days ago Place Home Services
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Re: Made my first payment to the wrong account which is now deactivated
Godfrey96 It happens to the best of us but we can help :). We'll send you a private message to collect some account info so please keep an eye out for that notification.
5 days ago Place Mobility
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Re: Complaint Regarding Ads Added to Included Stingray Music Service
You can always contact our OPTIK service team here 1-888-811-2323 regarding your complaint. We'll also share your feedback with their team.
5 days ago Place Home Services
46Views
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1Comment
Re: View Home Security video on line
We'll send you a private message soon in order to find more information, thanks !
5 days ago Place Security
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Re: Complaint Regarding Ads Added to Included Stingray Music Service
Hello Vic_Vinegar, our friend Nighthawk is correct, TELUS does not have much control over the mobile application since it belongs to Stingray and it is distributed by either Google Play or the Apple Store. You can always contact our TV OPTIK support team regarding this but they won't have much options for you.
5 days ago Place Home Services
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Re: View Home Security video on line
Hello wyatt-arp, were you able to contact our security team regarding this option ?
5 days ago Place Security
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Re: Problems dealing Telus regarding Customer Service Agreement
Hi there, we're following up on your message, were you able to get some help regarding your issue ? We'll send you a private message in order to get more information, thanks !
5 days ago Place My Account
23Views
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Re: Mytelus web and app login issues
susangi are you referring to TELUS Neighbourhood forum or your My TELUS account login?
5 days ago Place My Account
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