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TELUS_Support
Official Support TeamJoined 6 years ago
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Re: Request for Assistance to Unlock My iPhone 6
mvhqmqd Unlocking your phone is straight forward but this is a rare instance where it is not supported on the community forum. To unlock your phone, please call into customer care: 1-866-558-2273. The Care Team will secure your account/info and unlock your device.4Views0likes0CommentsRe: TELUS TV+ app not showing recording info from TELUS TV Digital Box
With the upgrade to the TELUS Digital Box, your recordings are now stored in the cloud rather than locally on the PVR. Cloud recordings are automatically removed after 90 days, and availability in the TELUS TV+ app depends on what is currently retained in cloud storage. It’s important to make sure the old PVR hardware is completely unplugged (power and connections), as leaving legacy equipment connected can cause syncing and display issues between the Digital Box and the TELUS TV+ app. If the recordings you’re looking for are older than 90 days, they may no longer appear in the app. New recordings should show up once they’ve fully synced to the cloud, though there can sometimes be a short delay. If you’re still not seeing recent recordings or scheduled content after confirming the old hardware is unplugged, please contact tech support at support.telus.com/home-expert-sm7Views0likes0CommentsRe: What's wrong with CNBC?
Thank you for reaching out regarding the CNBC content issue on Optik TV. After reviewing this with our team, this is a known issue with the content provider and not a TELUS network issue. Essentially, the provider is responsible for switching content between CNBC World and CNBC, which typically happens overnight. Recently, their system has been experiencing issues with this switching process, which has impacted multiple service providers in Canada. Our team is closely monitoring the situation and working with the provider to manually ensure CNBC content appears correctly.9Views0likes0CommentsRe: CNBC channel 806 showing CNBC World instead of Squawk Box
Thank you for reaching out regarding the CNBC content issue on Optik TV. After reviewing this with our team, this is a known issue with the content provider and not a TELUS network issue. Essentially, the provider is responsible for switching content between CNBC World and CNBC, which typically happens overnight. Recently, their system has been experiencing issues with this switching process, which has impacted multiple service providers in Canada. Our team is closely monitoring the situation and working with the provider to manually ensure CNBC content appears correctly.14Views0likes0Comments