TELUS Neighbourhood

Another day dealing with Telus support...

... another day of complete let down. I've wasted enough of my time with them. I'm trying to cancel all my services and switch over to Rogers.My contract is all done and this was the opportunity to renew our relationship. Sadly, my initial request wa...

Unexpected Charges on Telus Business Bill

To all small business owners out there, I want to share my experience with Telus Business and the shady tactics they use to secure sales. After specifically asking if there would be any additional fees beyond the agreed-upon charges. I was assured by...

New service agreement with no communication

Was just looking at my account and there is a new service agreement dated yesterday. The term is extended another year and I have had no communication from Telus regarding making this change. Seems extremely shady business practice.

New service agreement without communication

Doorbell Camera only records for 30 seconds?

Hey there! Last summer we had an Alarm.com ADC VDB750 Wired Video Doorbell Camera installed by Telus Security. The issue I am having is that it only records for 30 second increments and then won’t record again for 30 seconds. Is there a way to get it...

Had Easyroam, went to the states, had issues

On Thursday, I checked my account before heading to Portland for the weekend.I see have easy roam on my account, no problemo...On Friday I drive to Portland, and find that I cannot call to my wife in Canada.... why?I remember that in maybe I needed a...

Speaking With An Agent

Can i speak with someone on how to cancel all my plan with telus , both home internet and mobility Never have i been stressed out like this just to reach out to customer support about service Poor service

Interest Charges on an Account with Credit

I have tried multiple times for the past 2 weeks to contact TELUS so called support team. Every time try to submit a form i get an error message. I have been getting charged interest on my bills for the past 3 months despite having a $442 credit on m...

Cancelled 3weeks ago & still got charged

Cancelled Telus/ADT security on March 5 and still got charged a monthly fee on March 21st. Another phone call perhaps more than one just to solve such a trivial matter!