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Boxing Week Sale

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Black Friday Sale

Skip the lineups and discover our latest offers on the TELUS Black Friday Week page. Sign up for email notifications to be the first in line when new deals drop. Explore potential savings on smartphones, unlimited data plans, home internet packages, ...

Optik TV Channels

I have two digital tv boxes. Each box provides different channel selections. One is missing all the local channels. I’ve tried calling Telus. They said they’d get back to me in 24-48hrs. It’s far past that time and I have no solution. Has anyone expe...

Whatsapp calling and tvip box not working

I have a telus home internet, my internet is working very well but only whatsapp calling feature and tvip box is not workingI have checked for the restrictions already but all seems fibe therePlease suggest me

Cannot link my services

I just got telus home services. When I try to link my account in the app it's says I already have an account linked. But I don't. Please help!!

Cancelling Home Security

After being a loyal customer for over 20 years I am at a crossroads with Telus. Almost 2 years ago I got the smart thermostat and doorbell camera. The thermostat never worked and after 6 phone calls over the past almost 2 years we removed it and put ...

DVR to modem connection issue

I am suffering with an issue with the connection from my telus dvr to the telus modem.Every 48 hrs the connection resets twice as below13:22:31Kernel eventeth0 (Ext switch port: 3) (Logical Port: 11) Link DOWN.13:22:31Syslog eventEthernet client disc...

Telus Incompetence

I have been trying to move my home services for 7 months now. I have been getting the run around from everyone in Telus. Managers won’t return my phone calls. Customer service said they’re sorry for the inconvenience. Dropped calls from agents and no...

Netflix Streaming Failure

I have recently moved my Netflix subscription to Telus and installed a new Ubiquiti-based home network at about the same time. Since making these changes, I have been unable to use Netflix on my ageing Samsung LED Tv (2011). Netflix runs fine on a Wi...