Welcome to the Neighbourhood

Share thoughts, ask questions, and get answers. All in one place.

Showing results for 
Show  only  | Search instead for 
Did you mean: 
67.6K Members
585 Online
10.6K Posts



Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.

7,282 Posts

Optik TV & Pik TV

The best way to ask or contribute to questions about TELUS Optik TV and/or Pik TV.

8,811 Posts


Discuss or ask questions about TELUS Business solutions, equipment, and devices.

1,305 Posts


Discuss or ask questions about TELUS Security devices, equipment, and solutions.

1,663 Posts


A gathering place for like-minded people to meet, greet, and discuss.

0 Posts


Forum discussion about TELUS Mobility & Home Services plans and accounts.

4,870 Posts

Latest forum discussions

Optic Recordings

For the past week, none of my scheduled recordings have been recorded. I've done every reset possible and still will not record any programs. Been on hold with support forever, you should seriously have a call back feature.

dwils72 by Just Moved In
  • 0 replies
  • 0 kudos

Delay Connecting To Internet - Wired Connection

I recently had Fibre installed in my home and signed up for a plan with Telus. Everything is great except my PC connected to the router takes about 30 seconds to achieve a connection. I can only assume it's because the router has to communicate with ...

Infinite by Neighbour
  • 6 replies
  • 0 kudos

Resolved! Recording time

We just switched from Shaw to Telus .My neighbor has had Telus for a year or more and he showed me the features that helped me be comfortable with switching to Telus.Telus set us up with Optic TV+.This is supposedly an upgrade to the system my neighb...

BigAl2 by Friendly Neighbour
  • 9 replies
  • 0 kudos

Telus TV+ on Chromecast with Google TV not playing video

Hi,I just got Optik TV and installed the Telus TV+ App on my Chromecast with Google TV and it won't play anything. I have tried Live TV, On Demand, and from the Guide and it always loads for 1 minute and then gives me error code ERR_PLAYER_P001. Othe...

RS2 by Just Moved In
  • 2 replies
  • 0 kudos

Resolved! Technicolor NH20T

I switched from Shaw to Telus PureFibre a little while back and had a Technicolor NH20T installed. As I already had a TP-Link Deco XE75 mesh system set up, it was easier to just put the NH20T in bridge mode, so that was the only hardware I received. ...

Watching Live Sports

I recently got the new Telus digital Bluetooth box and while I'm watching sports I have noticed it was behind "live". Is there a reason for this ?Watching the hockey game and I get a text from someone who has the old telus box about a play and he is ...

Cant access home phone voicemail or reset password

So I just enabled Call Control on my Telus home phone and when setting it up there was an option to send people straight to voicemail if they failed to get through call control. I thought this would be a great idea to set up in case an important call...

Screenshot 2024-05-15 at 8.03.42 PM.png
RyDawg by Advisor
  • 2 replies
  • 0 kudos

Resolved! Samsung Galaxy S21+ prepaid

I have a Telus prepaid account with a Chinese cell phone and I would like to keep this prepaid account since there is money in it and buy myself a Samsung Galaxy S21+, is that I can put it on my prepaid account, is it compatible and just put my SIM c...

Getting started

This is a safe space to share your feedback, ask for help and answer questions. Check out these helpful links to familiarize yourself with the community and some of its members.

Friendliest neighbours

Latest from the Neighbourhood Blog

Prime Video on TELUS - May 2024

Prime Video on TELUS - May 2024 May is almost here already, and the days are getting longer! As we can all agree, there's nothing better than kicking back and checking out that new movie your coworker...


Netflix on TELUS - May 2024

Netflix on TELUS - May 2024 Hey everyone! Hope you're doing well and enjoying the springtime weather! May is right around the corner (already!) and Netflix is kicking the new month off with another ba...


AMC+ now available on Optik TV

Lights, camera, action! The stage is set, the popcorn's popped, and we're thrilled to announce the launch of our brand new theme pack, AMC+! Get ready to immerse yourself in a world of captivating sto...


Prime Video on TELUS - April 2024

Prime Video on TELUS - April 2024 April is almost here, and the weather is finally warming up! As we can all agree, there's nothing better than kicking back and checking out that new movie your cowork...