Home - TELUS Neighbourhood

I brought this up before in a different thread but with all the recent channels being dropped ( and more coming on January 1st ) I really think it's time for Telus to adjust a lot of their theme packs. After January 1st there will be a lot of theme p...

Resolved! Telus contact info

I have been getting conflicting messages when talking to Telus on the phone. How do I contact Telus via email so that I can have something in writing regarding my contract conditions?

Issue activating Disney + with stream

I've been having this issue since signing up for stream+, when I try to go to the subscription page to manage my subscription I get the error 'Sorry, your subscriptions list is not available at this time. Please try again or check back later' but I h...

How to activate Disney + with stream

what is Prime Time $9 charge

I logged into my account, then under profile to view my current contract. Sept 2023 to Sept 2025Well, I was surprised to see multiple changes, twice 3 days in one month. I see that my home phone as part of the bundle has a $2 increase. I see three en...

New Channel Updates

Maybe if we ask this enough times we'll finally get an answer. When are the Theme Packs going to be updated with the new channels that were announced? Is Telus going to let us keep paying for hobbled theme packs until they decide to get things workin...

Where is my eSIM access code?

Yesterday morning I called Telus to become a new plan member, transferring from Koodo. All was going well until I replied "yes" to the confirmation text saying I wanted to leave Koodo. My service was instantly cancelled and my call cut off. I have no...

Voice mail to text - no audio file along with text

For some reason, I don't receive an option to play the voicemail along with the text transcript. I have a Google Pixel 7 Pro. My wife on the same plan has an iPhone and hers works perfectly. Several calls to support and no resolution.Searching Telus,...

First bill

Here is my first bill. - $45 for 200gb plan. Should have $5 off a month for 24 month- $70 activation fee. Should of been waved. - $35 month for pixel phone- $15 month for device protection. Should be waved. For 6th month. I should of receiving a 1 ti...

Ctv logos stay on

I find it very frustrating that the new ctc channels logos stay on all the time distracting and sometimes blocking viewer details... what makes it worse is that they disappear for commercials take the logos off the shows i will be switching my theme ...