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12.8K Posts



Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.

20,354 Posts

Optik TV & Pik TV

The best way to ask or contribute to questions about TELUS Optik TV and/or Pik TV.

10,372 Posts


Discuss or ask questions about TELUS Business solutions, equipment, and devices.

1,124 Posts


Discuss or ask questions about TELUS Security devices, equipment, and solutions.

1,006 Posts


A gathering place for like-minded people to meet, greet, and discuss.

171 Posts


Forum discussion about TELUS Mobility & Home Services plans and accounts.

3,850 Posts

Latest forum discussions

No notification of price increase?

Hello, I had some monthly promotions expire as my term ended, as well as some other price increases on my monthly internet plan. It was a huge increase in the monthly price, made months ago. I only noticed it today. Telus didn't bother to properly no...

thryus by Just Moved In
  • 0 replies
  • 0 kudos

New Optik TV Box PVR Issues

The big problem I've run into already on the 1st day of use is the new PVR system is a massive downgrade from the old box.Basically what I've noticed is that the new PVR UI puts every show/series/program under 1 header.. and because of that and bad U...

Kitsune by Just Moved In
  • 0 replies
  • 0 kudos

Changing end time for recordings.

Just joined Telus, I have Optik TelusTV+. I'm trying to change the end time for recordings. Doesn't matter whether it is a single program recording or series, the are no options for doing this? If I select the single program (in recordings) and press...

MrSL by Friendly Neighbour
  • 3 replies
  • 0 kudos

New Optik TV stinks

We just moved to a new home and they sent us the new optik tv boxes with remotes. They are tiny boxes now that use android os.Overall impression, they suck!Can't access recordings easily anymore, hard to set recordings, they always push you to the ho...

CanuckRS by Organizer
  • 8 replies
  • 0 kudos

Cannot get Telus TV+ App to play On Demand on iPad

Cannot get Telus TV+ to play On Demand on iPad 5th gen. Live TV seems to work, which is odd. Have tried the 'uninstall the TV Carrier' suggestion on other strings, and then logged in manually, have uninstallled an re-installed app several times. Usin...

dbc by Just Moved In
  • 5 replies
  • 0 kudos

Resolved! Telus Rewards

Are Telus Rewards still a thing? I used to have rewards points now I can't find them.Have they been discontinued?


I have security though you guys and I brought my own phone yet I’m not saving on my monthly cellular bill… why ???

Nixon123 by Just Moved In
  • 1 replies
  • 0 kudos

General observation as a newcomer to OptikTV

Some two weeks ago I signed up and posted a question to the Forum. The two replies were helpful, but I now have a more general comment which I hope will elicit responses showing that the problem is more widespread than Telus appreciates. I was lured ...

No Audio through HDMI

The box stoped sending any audio signal through HDMI, tried different cables on different systems and even factory reset nothing worked only Bluetooth audio.

LuisA1 by Just Moved In
  • 2 replies
  • 0 kudos

Optik TV

I'm a new Telus customer and am hugely disappointed with Optik TV. It is clumsy, awkward, poorly set up. As a Shaw client, I looked forward to turning on the TV. Now with Optik TV, I dread turning it on and am missing favourite programs as a result. ...

HelenD by Just Moved In
  • 4 replies
  • 0 kudos
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