FR
Help

Welcome to the Neighbourhood

Share thoughts, ask questions, and get answers. All in one place.


cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
72K Members
2,884 Online
9,458 Posts

Categories

Mobility

Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.

5,912 Posts

Optik TV

Share your expertise or seek help to enhance everyone's Optik TV experience.

9,730 Posts

Business

Discuss or ask questions about TELUS Business solutions, equipment, and devices.

423 Posts

Security

Discuss or ask questions about TELUS Security devices, equipment, and solutions.

1,943 Posts

Groups

A gathering place for like-minded people to meet, greet, and discuss.

0 Posts

Account

Forum discussion about TELUS Mobility & Home Services plans and accounts.

3,026 Posts

Latest forum discussions

Ask a question

Does Telus match prices?

I spent about an hour in the phone with 4 reps, each requiring me to verify my identity as my video doorbell stopped working. The light on the doorbell was not working indicating the doorbell was burned out. The doorbell is only a coupleyears old and...

Resolved! Connect App - Not connected to Home Network

The Connect App no longer works. It says, "You need to be on your home Wi-Fi and enter your admin password to proceed. Please ensure you're connected to your Wi-Fi and reopen the app to try again" Well...... I have rebooted my ONTFactory Rest my Wifi...

What happened to 4G home security?

We had the 3G cellular home security system. A master panel upstairs, a subpanel for a suite downstairs, smoke detectors, door sensors, etc. Telus took over our local security company, then I received a letter last year that 3G is going to be phased ...

Internet “Outage”.

Now heading into day five of an internet outage. Yes, five days of zero internet. And I live in Burnaby, not in the middle of the wilderness! I am trying to connect with clients via online platforms and use my email and the many other things I random...

AW2 by • Neighbour
  • 422 Views
  • 6 replies
  • 0 kudos

TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by • TELUS Team Member
  • 56424 Views
  • 192 replies
  • 6 kudos

Anyone else's internet slow / not working?

I signed up to take advantage of internet, cell phone, and home security bundle. Good price Internet has been horrible. Feels like I've gone back ten years. I had forgotten all about the "joys" of buffering but now I experience it regularly. Started ...

Stream+ Activation Error

Trying to activate stream+ when i press on the link for Amazon Prime, Disney+, and Netflix it just states "Sorry, your subscriptions list is not available at this time. Please try again or check back later." Its been almost 24 hours. Ever since putti...

Cwg23 by • Neighbour
  • 4669 Views
  • 67 replies
  • 0 kudos

ERR_AGL_ACN_3545 - Login Failed

I have reset my password, I can login to myTelus with no issues, cannot login to my phone Telus TV+, or my account with the new Telus box that we installed (the little 4x4box). Don't want to stay on hold for 2 hours for them to say I have to do this ...

Paleniky by • Neighbour
  • 4457 Views
  • 39 replies
  • 0 kudos
Load more
Getting started

This is a safe space to share your feedback, ask for help and answer questions. Check out these helpful links to familiarize yourself with the community and some of its members.

Friendliest neighbours
View all

Latest from the Neighbourhood Blog

Streaming on TELUS - December 2024

Streaming on TELUS - December 2024 Hey everyone! Hope you're doing well and getting ready for the holiday season! December is right around the corner, and the year's almost over! Another new month mea...

0 Comments

111th Grey Cup

111th Grey Cup The big game is almost here! On November 17, the 111th Grey Cup will be held at BC Place in Vancouver where the Toronto Argonauts and Winnipeg Blue Bombers will square off to be crowned...

0 Comments

Streaming on TELUS - November 2024

Streaming on TELUS - November 2024 Hey everyone! Hope you're doing well and enjoying the cooler weather! November is right around the corner, and we're getting closer to the holiday season! Another ne...

0 Comments

Happy Halloween!

Happy Halloween!   It's the scariest, most haunted time of the year! Halloween has arrived, and as we don our costumes and make room for the cascade of bite-sized candy headed our way...there's always...

0 Comments
View all
Copyright © 2024 Khoros, LLC