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I get calls from Telus almost daily, and one day I bite. I'm looking for new mobility services for myself and my son in Uni and the offer was "unlimited high speed data, call and texts for $35/mos, plus the $70 activation fee, so for the first 7 mos ...

ip address from www.whatismyip.com and wanIP from modem are different

ip address from www.whatismyip.com and wanIP from modem are different ip address i get from www.whatismyip.com is: 209.121.228.zzz and if i log into my modem and go to WANIP section, it's showing as 100.82.201.zzz i need my own external-ip/wan-ip why...

Telus Reward Points are Expiring End of January 2025?

I just found out from a friend of mine who still receives monthly paper bills that, according to the fine print at the bottom of his bill, Telus Reward points earned before December 31, 2023 are going to expire at the end of this month, January 2025!...

Koodo retention

I've been with Koodo for years and have 4 lines with them for my family. After waiting 24 hours for a callback I got no help with my issues. 1. I wanted to downgrade one line to the $15/month basic plan. 2. reduce the cost of the other 3 plans by $5/...

Customer Service Broken Promises - Not being honoured what was offered

On November 29th/2024 (Yesterday) I was offered a 2 year contract plan (never expiring plan) and I’m sure Telus knows this all since everything is recorded and spent an hour in a half with the customer service, what turned into a promise was broken a...

Koodo problems

I can't Login to My TELUS on their website (using browser)

I'm trying to login to "My TELUS" through their website on browser on my PC and i've been getting the message that it's down for maintenance for over a day now. Is everyone having this issue or is it just me?

Home security fiasco

hello all.....anyone have success in actually returning equipment once you terminate their ridiculous contract? I was on hold for 2 hours, and requested to speak to a manager. From there I spent another 20 mins on hold before the call was dropped. No...

Account Suspended

Hello. My wife recently received her permanent residency in Canada. I thought for Christmas it would be nice to get her a new phone and a cellphone plan. I went to a Telus Connect store in Surrey, BC and said I wanted to add my wife to my Telus plan ...

Delayed process on my upgrade

I ordered an upgrade for my phone on December 31, 2024, as my current plan is set to expire at the end of this month. Unfortunately, I have not received any updates or order details aside from the initial confirmation email. I have repeatedly called ...