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After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...

Close Optik TV

How to disable the Optik TV service?

is this a telus message/email?

I received this, is it from Telus, looks very strange?Bonjour, Votre dossier montre qu'il serait possible de faire une nouvelle mise à jour de votre système d'alarme. Si vous voulez en savoir plus, vous pouvez me contacter pour profiter de nos forfai...

Home phone voicemail mailbox number

I am trying to access my voice on my home phone. It keeps asking for a mailbox number. I’ve tried my phone number ( 10 digit) and that doesn’t work. How do I find out what the mailbox number is and set up my voicemail message?

New internet account, can't create Account

I signed up for a service install online and the text suggested I download the app or create an account. I wasn't able to. After entering the account number provided I reached a screen saying my service had been cancelled. I reached a support person ...

Telus Reward Points are Expiring End of January 2025?

I just found out from a friend of mine who still receives monthly paper bills that, according to the fine print at the bottom of his bill, Telus Reward points earned before December 31, 2023 are going to expire at the end of this month, January 2025!...

Requesting Refund for Overpaid Cancelled Account

Hi There, We have been receiving the below bill details last 3 months for the cancelled Telus account, but the refund cheque has not been received yet. [Admin edit: Removed personal info] Due to an overpayment, bill credit or partial refund, you have...

Unable to login to Crave App and website

When I try to login to the Crave App and website using TV subscriber credentials, it tells me I need to subscribe. When I quit the app or close the window to login again, it's saved the credentials and still tells me I need a subscription. When I go ...

No notification sounds while on Data

On my Samsung S20 I receive notifications including the "ding" while on WiFi but no "ding" when away from home and on Cellular data. I can access my Eufy Security Cameras while on cellular data and notifications are sent but no sound or vibration whe...

Satellite TV Receiver issues

I have a 9241 PVR which has already been replaced once but the problem persists. Certain channels (and more all the time) come in like the video is jerky. Very irritating. I did speak to a Telus agent who told me this was an ongoing issue with this m...