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Mobility

Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.

21,190 Posts

Optik TV & Pik TV

The best way to ask or contribute to questions about TELUS Optik TV and/or Pik TV.

9,699 Posts

Internet & Home Phone

Discuss and/or ask questions about your TELUS Internet and Home Phone.

16,426 Posts

Business

Discuss or ask questions about TELUS Business solutions, equipment, and devices.

1,196 Posts

Security

Discuss or ask questions about TELUS Security devices, equipment, and solutions.

1,321 Posts

Groups

A gathering place for like-minded people to meet, greet, and discuss.

171 Posts

Account

Forum discussion about TELUS Mobility & Home Services plans and accounts.

4,283 Posts

S20 Ultra - 5G issues (Port from Rogers).

Hello,Today i ported my number from Rogers (5G service) to Telus (5G service) using S20 Ultra device (SM-SG988W).5G worked perfectly fine on Rogers.To my surprise i was advised from Telus support (Live chat) that, there is a 'known' issue for Samsung...

Intermittent Connectivity on hardwired connection

Hello. I've been experiencing intermittent connectivity for a few months now and it's super frustrating. I have tried a long list of potential solutions such as: modem power cycling, reinstalling network adaptor and drivers, replacing ethernet cable,...

I can't see wifi 6 booster in app

I connected this cylinder with CAT6 and it works ,showing the solid green light .But I can't see it in APP . Anything wrong ?

Internet unlimited data

Trying to change my plan to unlimited data, every time I try an error message is displayed. I have tried for the past several weeks, always an error on the telus website. Even tried with a different browser.

Reuse existing QOLSYS panel with Telus Smart Home

Hi, I have an existing QOLSYS panel with my last home security provider.With my new plan with telus, I am not eligible for a panel as I am trying to reuse the existing sensors and cameras. Is there a way That I can re-configure the Qolsys panel from ...

promotional calls, offer something new

I received a call from Telus offering a $500 credit towards a telus mobility plan. and i really dont need or want that. what i do need or want would be a month of free internet, or a free house camera to add to our smarthome.I was also upset that the...

Missing Cell Phone

I have been waiting over 2 weeks for the new phone I ordered online for black Friday. No information from TELUS on what is happening. UPS is sending me to TELUS, TELUS is sending me to UPS. No one taking accountability. Tracking number says its been ...

Not receiving texts from some people

Hi, I have an GalxyS23 and I am unable to receive texts from some people. They can send me pictures fine but not text messages. They all have iphones but others with iphones can text me no problem. I have been through all the troubleshooting steps on...

Wifi panel door does not close after install

I had Telus internet installed 2 years ago. With the size of the modem, the panel door does not close properly. The technician told me I can buy an extender however i don’t feel like I should have to pay for this.

Linking accounts and call centre

It over 3 hours and 3 people just to link my internet and phone account together. Mobility department transferred me to Internet department and internet department can't link mobility department. It should be login in with your phone number, see what...