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TV

Discuss and ask questions about TELUS TV Home Services devices, equipment, and solutions.

2111 Posts

Latest topics in TV

problem recording

when i record nascar racing or other racing event, i can be 1.5 hours into the race and i fast forward it will jump to the end of the recording, under the 50 min the fast forward works like normal. then the sign info comes up to restart or delete, pv...

tom8 by Just Moved In
  • 12 Views
  • 0 replies
  • 0 kudos

Recording policy changes?

We just got a fibre optic upgrade and have had nothing but problems in terms of intermittent tv and internet. The techs we've dealt with over the phone and in person try to help, and the in-person tech installed a new type of cable box because they c...

CarolC by Just Moved In
  • 32 Views
  • 2 replies
  • 0 kudos

Resolved! TV-21T Box Won't Wake, Have To Reboot Every Day

I've had a TV-21T box since late August 2024. I worked fine up until a few days ago. At the beginning of March 2025 I encountered a problem where the box wouldn't wake from "network standby" (blue LED), and it has now become a daily problem that is o...

Drdul by Neighbour
  • 207 Views
  • 4 replies
  • 0 kudos

New install of UIW4001(e) box on T1200H router

Can a UIW41001(e) digital box be paired with an Actiontec T1200H router using WPS?I have been trying to get the two paired but cannot, and I suspect it is because the 4001 is using 5Ghz frequency while the T1200H is 2.4Ghz only! FYI background, just ...

MT_BC by Neighbour
  • 75 Views
  • 1 replies
  • 0 kudos

Optik not recording

Over the past week my wife tried recording a number of shows and they ended up not getting recorded.Today I had a live show (Can v USA final game) programmed to record. I checked it 2 hours and double checked it one hour before it was to start. We al...

grega888 by Neighbour
  • 552 Views
  • 14 replies
  • 2 kudos

Delay in sports brodcasts

I was under the impression that Telus had solved the 30 to 40 second delay on sports broadcasting. Hockey games, basketball etc. So disappointed that I keep hearing the score and highlights from friends before I can see it.Anyone else having this iss...

PR101 by Neighbour
  • 471 Views
  • 9 replies
  • 0 kudos

Can't Cancel Disney+ Subscription on Optik TV

I started a Telus Disney+ subscription on Feb. 17th through Optik TV and I have been trying to cancel my subscription ever since. When I go to my Telus account where it says "Manage Your Subscriptions," it doesn't show my subscriptions, it says "Sorr...

asmacdo by Neighbour
  • 107 Views
  • 2 replies
  • 0 kudos

No remotes with replacement UIW4001(e) & UIW8001.

Since Telus did not send out new remotes with my UIW4001(e) & UIW8001 boxes when upgrading from the old Cisco CIS430 & CIS330 boxes, which are really old boxes, I was wondering what remotes to get and where (ideally locally in Vancouver). Also has an...

MT_BC by Neighbour
  • 59 Views
  • 0 replies
  • 0 kudos
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