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TV

Discuss and ask questions about TELUS TV Home Services devices, equipment, and solutions.

2070 Posts

Latest topics in TV

Close Optik TV

How to disable the Optik TV service? 

OksanaYT by Just Moved In
  • 33 Views
  • 3 replies
  • 0 kudos

Feedback on live recording

I have Optik TV and recording TV shows is an extra charge. The charge associated with this feature (that should be standard) is $17.00/month. I feel like this a ridiculously high charge for this feature. I understand that it is now cloud storage but ...

coconut by Just Moved In
  • 30 Views
  • 1 replies
  • 0 kudos

Unable to login to Crave App and website

When I try to login to the Crave App and website using TV subscriber credentials, it tells me I need to subscribe. When I quit the app or close the window to login again, it's saved the credentials and still tells me I need a subscription. When I go ...

dstovell by Just Moved In
  • 15 Views
  • 0 replies
  • 0 kudos

Satellite TV Receiver issues

I have a 9241 PVR which has already been replaced once but the problem persists. Certain channels (and more all the time) come in like the video is jerky. Very irritating. I did speak to a Telus agent who told me this was an ongoing issue with this m...

Resolved! Showcase On Demand Not Available

I am subscribed to showcase, and I can't access the on demand shows. Why? Telus can't be double dipping for costs when I already subscribe to it.

Digital boxes

I have tried to order a digital box so we can enjoy our Disney + subscription on our main tv. Was told they aren’t available even though I was able to order one after being on hold for 2hrs on Jan 13. When will these be available so we can enjoy our ...

Missing episode

Hi! Missing episode of Married at First sight season 18 episode 15. Please fix. Thank you!

Bpiper by Friendly Neighbour
  • 71 Views
  • 2 replies
  • 0 kudos

Sound Bar Issues have Started

I have a Samsung TV and a Samsung Soundbar that have worked well together for years. Recently, however, I started receiving an ARC incompatibility message when turning on the TV, and the soundbar no longer produces audio. The issue temporarily resolv...

Ludwig by Neighbour
  • 128 Views
  • 3 replies
  • 0 kudos

New android boxes

Just curious if the new boxes have gotten better than when they were first released?

ODAWG27 by Organizer
  • 129 Views
  • 2 replies
  • 0 kudos

Resolved! Optik audio sync

Optik TV audio gradually grows out of sync with the picture and have to reboot the box to correct it. Happens daily. Can we get an ETA on the fix for this issue? It’s been on the forum for years and this is getting ridiculous.

Nio by Neighbour
  • 996 Views
  • 12 replies
  • 0 kudos
Friendliest neighbours
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