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MrSL
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Joined 3 years ago
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Hidden Cancellation charges...
So after 2 years with TELUS, the only product worth retaining is Gig fibre internet, that's if you have fibre installed to your property. I signed an agreement following a 'Salesman' cold call. For what I thought was 2 years, back in 2023... Internet, TELUSTV-21T 4k STB, cellphone and Smart-home security. I didn't notice the year digit difference for Smart-home - a 3 year contract. No worries though... Speaking to 1 of 4 TELUS employees over 2 day's I explained that my contract does not have a penalty... (see Page 2) My mistake; TELUS had HIDDEN on Page 9 of a 40 Page Contract!!! the following which I didn't notice because of the cancellation charges detailed on PAGE 2 So long and short. I negotiated; after speaking to 4 different representatives over 2 days and nearly 2 hours on the phone; a good deal for another 2 years of Gig-fibre Internet. I'm happy about that... But because of the hidden cancellation charges I either pay 1 years cancellation, or pay for another years service for a sub par Smart-home system that I use as a doorbell camera. As I explained to the call centre employee - not mad at you, mad at TELUS... Another year of wasted money... I didn't think my opinion of customer service could get worse, but sneeky, you have outdone yourself TELUS... Seriously. Little wonder TELUS ranked worst in customer complaints to the CRTC recently in 2025. After this sneaky and costly treatment, you can add another complaint making it;s way to the CRTC..Sound issues & picture problem HDR
What's going on with sound TelusTV-21T? My STB runs through my Denon amp but the last little while the sound quality sucks! Often when viewing the 'Guide' or other menu options the sound goes quiet and sounds like it's only coming from one channel... Currently messing with the sound / picture options on the STB, I have set it to 'manual', seems to have improved, but time will tell. Picture issues: I noticed now that when switching on the STB (plus amp and TV) that HDR shows briefly on my LG OLED TV which it has always done and the home TELUS page would normally be displayed. However now it rarely works, occasionally I get sound but no picture but more often than not I get my tv screensaver and it will not switch to the STB. I usually have to cycle the power off/on the amp for the STB to display. Not had either of these issues before in the past 20 months, what is going on? On the plus side, I only have 4 months remaining on my contract 😃Re: TELUS TV Feature Updates - Ongoing
Hi craiger8 , Welcome to the TELUS nightmare... Anyway, the most obvious and simplest thing to try (IMHO) is to actually ascertain whether your issue is hardware related, i.e. if a TELUSTV_21T STB is faulty before anything else. Trying multiple possible fixes at the same time will just confuse the issue. Forget removing boosters and adding Ethernet etc etc. My advice is to try only one thing, just one thing, at a time. You are fortunate(?) that you have more than one STB (TELUS_21T set top box) - if only for ruling out a potential hardware issue. 1. Directly swap the 2 boxes over using exactly the same connection method. a] If you experience exactly the same issue on your bedroom tv, then it is not the set top box. b] If the fault transfers to the other location and the bedroom tv now works, the STB is faulty. Contact TELUS support, explain your test and get them to send you a new STB cause it's faulty! I am happy to help you try and isolate 'your' issue further, if you wish, just reply to this post with the results of test 1. Good luck! I'm just 'another' frustrated TELUS customer like yourself. I hope this helps! 😉
