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dru
Community Manager
Community Manager

TELUS Community and Social Media Guidelines 

 

We want to be the destination for you to seek and/or offer insights about our products, services, and industry. These guidelines are meant to set the tone of the conversation and everyone participating on our online community or social media channels are asked to follow them.

 

Be Respectful

We're all here to learn so please be courteous and treat everyone with respect, including TELUS, our family of companies, and our team. We won’t tolerate attacks and we reserve the right to remove any content that advocates or encourages expressions of violence, bigotry, racism or hatred.

 

Your posts and private messages should also be free of profanity and obscenity. People from all walks of life visit Neighbourhood and our social media channels, and we want everyone to feel welcome.

 

Be Constructive and Don't Misinform

We're here to listen and to help. Please try to help us focus on what we can do to help you rather than simply taking out your frustrations on us. Making you happy is our goal but we will remove any comments that make false or unsubstantiated allegations.

 

No Marketing and Don't Spam

Our social and online communities aren’t the place to market your business or sell your services. Let’s focus on sharing TELUS and/or industry related ideas and questions in this space.

 

We will entertain all legitimate comments, but we won’t tolerate spam, excessive commenting, or cross-posting.

 

Nothing Illegal

It should go without saying but illegal content or behaviour is not allowed. Please don’t link or post any copyrighted or pornographic material, and don’t engage in behaviours like harassment, impersonation, intimidation or abuse. TELUS is not responsible for any use of material posted by users.

 

Employees

If you’re an employee of TELUS we’d love to hear from you, but we want you to fully disclose your affiliation; please identify yourself as a TELUS team member whenever participating in the discussion.

 

Moderation

Identified by a "Moderator" or "Community Manager" logo beside their username, our team members will use their discretion to help keep everyone on track and adhering to these rules.

 

At our sole discretion, we will edit and/or remove posts, warn, suspend, and, if necessary, ban commenters that continue to ignore, flaunt or disregard these guidelines. 

 

Enjoy Yourself

Remember to always enjoy yourself, get involved, and help other community members when you are able to. After all, we built this community for YOU!



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Last update:
August
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