User Profile
newio
Organizer
Joined 2 years ago
User Widgets
Contributions
Syncing two home service contracts?
I've previously asked about this, but now I've called in and I'm a bit confused. I have an Internet 250 contract expiring soon, and a TV contract expiring in a year (May 2026). It would be convenient if they could be synchronized and ended at the same time (May 2026?) . I called and a Loyalty agent said they could start a new 2-year contract for both services now, but were offering me (after a long wait on hold) a higher rate than I was already paying. Furthermore, on the website (I am logged in), there is a button to "Upgrade now" to Gigabit internet for $75/month (includes $5/mnth prepayment, & it adds to a cart just fine), which was lower than the agent was offering for 250, but they said the website might not be a real offer to existing customers and I could end up paying more, and they were offering the best possible rate and started in on a sales pitch lauding the quality of Telus fibre. This didn't make sense to me, nor did the sales pressure feel right. Is the website lying? And is the only way to sync contracts by accepting a new contract for 2 years for both services? Thank you.792Views0likes1CommentRe: Extending internet contract so it ends at same time as tv contract?
The different end dates are because I signed up for TV a year later. If it is more than just clicking a few buttons to add 1 year to the internet contract so it ends at the same time as the TV one then maybe I should just wait until I'm closer to the contract end date next year. Last time I used the online agent they said they didn't have the same access that telephone agents did. But waiting on the phone just takes so much longer for what should be an easy process.1.9KViews0likes1CommentRe: Extending internet contract so it ends at same time as tv contract?
Price would go up if off contract, which I don't want. That's the point of a contract. I want internet and tv contracts in sync and ending at the same time. I'm trying not to have to call in and wait for hours. I don't know if the online chat agents can do what I'm wanting, so I ask here maybe someone from telus knows.1.9KViews0likes3CommentsExtending internet contract so it ends at same time as tv contract?
For example, if my internet contract ends in March 2025 but my TV contract ends in March 2026, can I easily extend the internet contract to March 2026, so they end at the same time? Can I do that online somehow? I don't want to add another 2 years to the internet one.2KViews0likes5CommentsRe: telustvplus.com not showing any content
Edit: I have discovered the issue was the Widevine CDM version (a built-in browser plugin). It handles the DRM of the video stream. Apparently 4.10.2710 expired at the end of October, and a new one was needed: 4.10.2830. Would have been nice if the web site informed the user of that instead of just a black screen.3.6KViews0likes0CommentsRe: telustvplus.com not showing any content
I was able to watch telustvplus up until last week, but not this week. It is just black and frozen when I try to play a recording or a guide tv station. It works on a differerent windows 10 system in an updated edge browser, but no longer on windows 7 chrome. What exactly has changed? It says chrome should be supported. There is no error message like when I use firefox it says "Unsupported", but with chrome it just is a black stuck screen.3.7KViews0likes4CommentsRe: Timeshift channels
Channel 260 is NBC east. In the Timeshift package. Channels are grouped in categories. See the PDF on page 5 https://static.telus.com/common/cms/files/tv/pdf/Optik_TV_Channel_Guide.pdf You can go to telustvplus.com , don't login, just go to Guide and scroll down at 8:30 pm.5.3KViews0likes0Comments