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Forum discussion about TELUS Home Services plans and accounts.
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Cannot claim Telus rewards

When I try to claim a reward, I get the error message "You are temporarily unable to redeem this item. You may please try again later." No matter what option I choose for verification it does not work. I've tried different browsers, sign out and in a...

MGomez by • Just Moved In
  • 54 Views
  • 3 replies
  • 0 kudos

Google Account Password not Accepted

I am on the android Optic TV and not able to use the "voice feature on the TV Remote. I am repeatedly trying to prove it is my google account with my password login. But it just goes into a loop and keeps asking for my Account password. And there no ...

Myoptic1 by • Friendly Neighbour
  • 43 Views
  • 2 replies
  • 0 kudos

Bill increase after promotion ended

What can I do about the increase in my home account (internet, digital tv and phone) after my promotion ended. My bill went from$126.67 to $272.79 per month. I think I should switch companies. I live in Morinville, AB. A town in the municipal of Edmo...

Don619 by • Neighbour
  • 55 Views
  • 1 replies
  • 0 kudos

Customer agreement issues that never seem to be solved !!!

This story started a few weeks ago. I noticed my bill for Telus Home Services (Optik TV/Internet/Home Phone) was higher than the agreed upon price while still in a '2 year agreement'. Turns out the original agent I worked with somehow only locked me ...

LDX by • Organizer
  • 56 Views
  • 0 replies
  • 0 kudos

Amazon gift card

Under my rewards it shows amazon gift cards are no longer available. Are they coming back or some other way to do it? Telus mastercard says on for telus accessories etc

What happened to the customer at Telus?

I've been a Telus customer for many years. Why has your pricing and services become so horrible over the past few years? From insane pricing that's not even close to the competitors, to hour long wait times just to ask a billing question. I've never ...

Useless Billing email

Does anyone else receive the useless billing notice shown below?-------------------------------------------------------Your home services e.Bill is ready.Hi ,Here are your bill details at a glance:Bill month:Account number:Total due, if received by ,...

couttsj by • Friendly Neighbour
  • 132 Views
  • 3 replies
  • 0 kudos

Collections - how to pay an old outstanding bill

Hi There I need to know, and perhaps @TELUS_Support can help, how to pay an old bill (under my wife's name) that is on our Transunion account. I called Transunion, and they said to contact Telus. 30 minutes on hold (don't like the new automation btw)...

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