My name is Kay. I recently moved to a new location July 26 (When
services were added at new address.). It says right under HOME SERVICES,
that my account has 4 of them. Problem is it only lists 3, phone,
internet, and tv. There is no4th one. When I c...
I redeemed for a gift card June 30th and never received a code to redeem
in my email. Previous redemptions have worked fine. A call to telus
resulted in me being first transferred to tech support then security
department and it was never resolved. Ha...
For a month or so now, I cannot manage my channels using a Web Browser.
I've tried using Chrome, Safari (both on MacOS) and MS Edge
(Windows/Parallels on MacOS). All produce the same error - "Something
went wrong", no additional information. Any ide...
Any time I use Telus support and request a call back on my cell phone,
the support call back never rings on my phone -- I get 3 messages in
voicemail and that's it. I have turned off call control -- makes no
difference. So I am stuck with chat -- ok ...
Recently we moved to a condo with 4 TVs so I requested to have them all
up and running. I now see that at some point my monthly billing will
reach upwards of $300 at some point. I'm currently online with Telus to
see when the "promotional period" for...
Today Telus salesman came to our townhouse complex and knocked every
door that has telus connection. I was paying 75$/month for 1gb fiber
optic internet. My contract ends 3/25. Today they offered me 65$ for
optic tv and Internet. I asked if there's n...
I have been a Telus customer for close to 20 years. I spent some
considerable time looking at the new rates, and they are disappointing.
There is no more loyalty from Telus, rate increases that happened
regardless of my signed contract, and the curre...
