Because I got a bounceback that the Telus Support mailbox was full when I tried to email, I'm putting this here in the hopes someone will see it: My mother moved down from the Shuswap to Chilliwack, BC in at the end of September. Before she left, she...
I had to renew my home Internet and TV service today. What was supposed to be a simple request turned into a 3.5 hour marathon on the phone. I spoke with 2 representatives who quoted me two different prices. The 2nd representative insisted the first ...
Dear Telus,If you read this, you should know that two-factor sign in on MyTelus is not working on a desktop at this time. Verification code takes 5 minutes or more to come through. Type in, hit submit and .... nothing.Better have some one check this ...
If i'm out of town or using a VPN Telus does not allow login to MyTelus.com. I don't mind. I guess this mean if I can't get in when I'm out of town, I don't have to pay you.
My 2 year internet (cable) service contract with Telus ended in mid Nov, so I called Telus and entered into a new 2 year internet (pure fiber) contract (with a faster speed interest). 10 days later, I would like to cancel the new contract and I am in...
Hi. I just signed up for Home Security on Monday and they are installing it tomorrow. I'm trying to set up My Telus account and when I put in the account number I was given and my postal code I get the error This account has been cancelledIt’s not po...
I am unable to see the Optik TV page on the computer website after logging in. It will show my Optik account number and the words something went wrong Try again later. This has been like this since September.The new webpage formating sucks BTW and wh...
So ive got the fiber to our doorway, telus ran this out years ago to our condo, others on my floor have had telus fiber, we have not. weve got that terminator and plug drilled through out wall like the image here in the comments. https://forum.telus....
For example, if my internet contract ends in March 2025 but my TV contract ends in March 2026, can I easily extend the internet contract to March 2026, so they end at the same time? Can I do that online somehow? I don't want to add another 2 years to...
