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Forum discussion about TELUS Home Services plans and accounts.
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Very Disappointed - Lost rewards

I posted a message about lost rewards and a Telus representative sent me a PM with a link to confirm identity. Whenever I click on the link it says it cannot verify my account but I'm still in line for a response and to please return to the social ch...

Jenner by Neighbour
  • 33 Views
  • 0 replies
  • 0 kudos

Horrible Service

Been having horrible connection with internet ever since we moved houses. Called to ask about getting it fixed and after a very long, painful experience with agents not helping, hanging up and not finding a resolution, I finally had enough and told L...

JeremyB by Neighbour
  • 70 Views
  • 1 replies
  • 0 kudos

Resolved! Telus Rewards

So what happened to the choice of a Amazon e-gift card to use your points to purchase?? Anyway you can have this option come back? Honestly that was the only thing I used them for because then I could order books, and many many other great Amazon fin...

NEW CUSTOMER

We were convinced by 2 Telus salespeople to switch from Shaw to Telus. They offered a lot of incentives and assured us that the total monthly amount for TV, security and internet would be much less than Shaw. They also told us that changing our email...

BJ3 by Neighbour
  • 70 Views
  • 0 replies
  • 0 kudos

Cancelling Services and Calls Transferred

I have been trying to cancel my pik tv and security camera as the promotions on these products ran out and my monthly bill jumped 50%. I called Telus, after getting no where with the automated helper I asked to be connected to an agent. I was prompte...

DG1 by Neighbour
  • 68 Views
  • 0 replies
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Urgent: Installation Delays and Miscommunication

I ordered a 3Gb fiber plan last week and was told I’d receive an email with plan details. I didn’t. After following up, I learned the agent had misspelled my email, and since emails are system-generated, I couldn’t receive it again. When placing my o...

YeiBalam by Neighbour
  • 132 Views
  • 2 replies
  • 0 kudos

Telus Puts you on Hold and disconnects

How can a company that says it is a Communications Network have such awful communications record? They ask for your number to call you back if they disconnect, and then they disconnect and never call you back.This company has the worst customer servi...

Pookie25 by Neighbour
  • 327 Views
  • 9 replies
  • 1 kudos

How to file a SERIOUS complaint about Telus?

After being provided inaccurate information about the Telus Bring it Back plan, Telus filed missed payments and amounts past due to the credit bureau. My credit score has dropped significantly as a result. After over 15 cumulative hours spent on the ...

Telus calendar 2025

I ordered the Telus Calendar in November 2024, still nothing! I realize there was a postal strike but that was resolved weeks ago! Please provide a status update.

manx2007 by Neighbour
  • 300 Views
  • 6 replies
  • 0 kudos

Incorrect Billing every month since new agreement

In the past 4-5 months every since my initial contract with Telus expired and I have re-negotiated my new agreement. I had to reach out to telus every single month because they keep sending me a different bill amount other than the agreement. I have ...

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