Yesterday I transferred my mother's account to my name. All went fine and I was to get emails with the new account info. The emails never came and now I am stuck not knowing my account info. And calling to speak to an agent is not working as the bot ...
Hi. I have two phone numbers on my TELUS home account. How do I add a user member? Specifically so they can call Telus support if they have a problem with their line.
I've been trying to login to my account and pay my bills for the last 4 days, but it keeps saying that login services aren't working. I even downloaded the app, but it's still not working! What going on with telus?!
I’ve cancelled my home services, which was an absolute ordeal leading up to me deciding to cancel and trying to cancel. Impossible to talk to anyone and/or email anyone, the automated services are useless….anyway, my problem now is; I’ve returned my ...
Telus called on Oct 21 offered a bundled plan to switch from Shaw to telus said they would cancel shaw for us. Telus hooked us up on Nov 8 and they never canceled shaw until Dec 12 , on the hook for a shaw bill that was late in the mail from canada p...
Hi there,Has anyone else experienced issues with cancelling services? I’ve been trying to cancel my home security and home phone line. I called in mid-November, as there was no other option, but the representative I spoke with was not very friendly. ...
I’m so frustrated with this blasted app not giving me the correct up to date balance on my account. I’ve been in the app several times this month to pay or even prepay (not allows apparently) my bill. Our cell phone account comes up and I was able to...
My experience with Telus has been horrible. The services provided are great, but I am frustrated with what has happened to me. I am currently burdened with a $1600 balance owed to General Credit Services through no fault of my own. My experiences and...
I cancelled my internet service as Telus refused to give me the price that I was paying previously and refused to match Shaw. My account shows cancelled online. I also received an email, directing me to go to this website: Return shipping waybill | T...
I know that it has been the norm for many years for companies to reward new customers with the best deals while making their existing customers beg for any type of appreciation of their continued business however, for all of the talk that Telus speak...
