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Forum discussion about TELUS Home Services plans and accounts.
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Internet

When coming to store, one TELUS guy says me I will be pay for internet only 70 dollars, but when I received first bill I must pay 145 dollars . Why so expensive? Second bill must be low?

Unsolicited Telus ServiceAgreemen/Negative Billing

Telus Fraud & GougingBEWARE! This is the second time that I have been unwittingly and underhandedly registered for an unsolicited Telus Service Agreemen (2-year contract), without my knowledge, request or consent. I was randomly informed of this impo...

Telus Rewards @ Booking.com

I redeemed points back in February for Booking.com discount. Link that was sent with confirmation doesnt do anything, no discount given. Also just noticed that this perk is available without any reward points spent. Thanks

Bug when switching accounts in My TELUS iOS App

I have multiple accounts with Telus and I noticed when switching accounts in the iOS app, the Billing tab does not refresh. The workaround is to switch to the Overview tab and go back to Billing. This has been happening for awhile now so thought I sh...

Can not register to my Telus

I completed my Telus registration. When I click on complete registration, I will click on the link in which the information to complete the registration is the phone number and PIN service. But when I entered my phone number, it was rejected and said...

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Lana0212 by Neighbour
  • 142 Views
  • 1 replies
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My account was canceled by a stranger

3 months ago a lady called to have her services activated, she gave the wrong address, my address. By doing so my services were terminated without my consent or to my knowledge, her boxes and cameras were sent to my address. My phone spent hours over...

Cannot Manage TV Channels

I am unable to manage my channels online, whether I use the My Telus Web interface or the App. Through the Web, I click the "Manage" link next to the TV service on my account, which brings me to a page that lists the details, but I don't see all the ...

Fredp by Organizer
  • 176 Views
  • 2 replies
  • 0 kudos

Streaming + Premium will Not activate Amazon Prime

Hi,I was a Koodo customer and had Streaming + Basic with that account. Then last month I switched to Telus Mobility and got a new phone. I then went with Telus's Streaming + Premium. I was able to activate Disney+ and Netfix (this one was new to me t...

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jmgimpe by Neighbour
  • 109 Views
  • 4 replies
  • 0 kudos

Billing Discrepancy and Unresolved Support Issue

Hello, I am being overcharged on my home service and not charged according to the contract/service agreement, I tried to call support and the loyalty team with no resolution. I am not expecting such a pathetic service. It is for six months now I have...

mrgthiru by Friendly Neighbour
  • 179 Views
  • 6 replies
  • 0 kudos