In the process of cancelling my TV and Security services, the rep from Telus deleted my e-mail account that I have had for over 30 years! I spent over 2.5 hours and 3 different phone calls trying to get the account reactivated. The rep was going to c...
I have requested a callback from Martia two weeks ago no attempts were made for a week, now the callback went directly to voicemail and did not even ring. The website won't allow me to change anything because of error messages everytime I try to make...
October 23rd. 2024I have tried everything including the suggestions from Telus . I am never able to log into the rewards portal to agree to the terms of the service . This has been going on for what seems like forever . What gives ???????All I ever g...
I'm really disappointed with the current state of the reward program. It’s frustrating to see so few options available for redemption, and it’s even worse that most of them have been out of stock for over a year.Can we please get some better options?...
My billing cycle is every 7th and I have never billed yet. I already called the agent on October 15th and they said maybe the system delay.It is never happened before and my due date is on end of month.What do I have to do if I am still not billed un...
I already have a service ticket started on this issue, however still not able to access my account I’m just wondering if anyone else or a more experienced Telus person has had this issue and how it was resolved. It has been since October 07, that sup...
Today I went to upgrade my 1Gig Fibre plan to 3Gig. I have all my own equipment, router, ONT etc. I tell the lady I don't need to rent equipment or have a tech sent out as I always do my own internet install. For god sake the worker on the phone is f...
When I try to claim a reward, I get the error message "You are temporarily unable to redeem this item. You may please try again later." No matter what option I choose for verification it does not work. I've tried different browsers, sign out and in a...
I am on the android Optic TV and not able to use the "voice feature on the TV Remote. I am repeatedly trying to prove it is my google account with my password login. But it just goes into a loop and keeps asking for my Account password. And there no ...
