I have multiple accounts with Telus and I noticed when switching accounts in the iOS app, the Billing tab does not refresh. The workaround is to switch to the Overview tab and go back to Billing. This has been happening for awhile now so thought I sh...
I have just signed up for Telus Optik Tv service, so can I cancel the service for free in the first 15 days of the activation
I completed my Telus registration. When I click on complete registration, I will click on the link in which the information to complete the registration is the phone number and PIN service. But when I entered my phone number, it was rejected and said...
3 months ago a lady called to have her services activated, she gave the wrong address, my address. By doing so my services were terminated without my consent or to my knowledge, her boxes and cameras were sent to my address. My phone spent hours over...
I am unable to manage my channels online, whether I use the My Telus Web interface or the App. Through the Web, I click the "Manage" link next to the TV service on my account, which brings me to a page that lists the details, but I don't see all the ...
Hi,I was a Koodo customer and had Streaming + Basic with that account. Then last month I switched to Telus Mobility and got a new phone. I then went with Telus's Streaming + Premium. I was able to activate Disney+ and Netfix (this one was new to me t...
Hello, I am being overcharged on my home service and not charged according to the contract/service agreement, I tried to call support and the loyalty team with no resolution. I am not expecting such a pathetic service. It is for six months now I have...
I was overcharged again!!!! This is after I was overcharged $500+ a few months ago, now its $175. They keep saying I have equipment to return which I don't and they booked a home service installation for a place in Cranbrook randomly where I don't li...
I don't know what to do anymore. This started when I signed up for TV and internet last April when they signed me up for many more channels plus a home security service I never registered for and charged me an additional $500+. I spent two Saturdays ...
My credit card was charged $104.95, I don’t have account with Telus since October. Let me know asap what is that about. Thanks
