In the past 4-5 months every since my initial contract with Telus expired and I have re-negotiated my new agreement. I had to reach out to telus every single month because they keep sending me a different bill amount other than the agreement. I have had so many adjustments and one last one in January with a new agreement.
I just received my Feb bill and guess what the amount does not match the agreement, there is a new charge as well for Telus easy payment which is a service I do not have or have opted for. How difficult is it to send someone the same monthly bill when there is no over charges required. The first 2 years were great no issues, received the same bill, I have not set up auto payments just because of this issues. This is simply annoying to call and wait for more than an hour to speak to someone to make the correction and do it all over again.
