My Mobility Account
Forum discussion about TELUS Mobility accounts.
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Stream+ can't connect to my existing Prime account?

So I just signed up for Stream+. Activating Telus TV+ was no problem (since I didn't already have an account). Next I went to activate Amazon Prime. I already have an Amazon Prime account so when I click Activate, I'm taken to an Amazon page to confi...

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webbtj by Neighbour
  • 43 Views
  • 0 replies
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Stream+ Not Working! Help Please!

It's been over a week since I bought Stream+, and it's not working, I can't connect to any streaming services, I can't update my credit card information, and I can not do anything. Can someone please fix this

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oman0231 by Neighbour
  • 111 Views
  • 1 replies
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A Two-Cent Mystery

I have a talk and text 100 mobile plan. I topped up my account with $100 before my plan was coming due for renewal. The balance showed the $100 at first, however, when I tried to make a phone call a couple days after, the call could not get through a...

PKing by Neighbour
  • 152 Views
  • 3 replies
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Welcome email

I was wondering how long it normally takes to get the welcome email to register my account

Prime by Neighbour
  • 130 Views
  • 1 replies
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Orders

Anyone else place an order for a new phone only for it to be randomly canceled and when you phone customer service they just reorder it but then it never ships? Feels like I’m dealing with a third world company unbelievable.

Price match

Anyone else have issues with price match taking longer that the 15 business days?

HAY by Neighbour
  • 218 Views
  • 5 replies
  • 0 kudos

My Order hasn't been processed yet

I placed an EPP order on December 9th (seven days ago) as a new customer, for a new phone and plan. However, I haven't received any updates or information. The status remains unchanged, indicating that it hasn't even been processed, despite the payme...

elija95 by Neighbour
  • 166 Views
  • 1 replies
  • 0 kudos

Bring it Back

Hi I am wondering about the Bring it Back Program and what options I have at the end of it? So if I bring it back ( my phone) does that guarantee me to get another phone/line with Telus? Does my phone have to be in perfect condition when I bring it b...

ShawnH by Helpful Neighbour
  • 210 Views
  • 1 replies
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