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Forum discussion about TELUS Mobility accounts.
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Number not porting over

I recently signed up for Telus 4 days ago on an EPP account and I was informed that my number would be ported over to my new device in a couple of hours. It has been 4 days and my old SIM card is still completely active, and my new SIM card can use d...

emkay by • Just Moved In
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Why havent my devices been shipped??

on day 10 business day for my phones to ship, and get nothing but the run around when I call in, and customer service reps that cant comprehend the langue, or speak it so it cant be understood. Very frustrated, and getting ready to jump back to Bell.

Credit Reporting Agencies

I understand why Telus would pull a credit report when establishing a new account. That's a normal business practice. What I do not understand is why Telus reports the account activity each month to Transunion and Equifax when the account is setup fo...

Printing Bill

I want to use my monthly bill to renew my driver's license and health card, but I cannot find an option to see statements or bills. Has this been removed entirely? The help still mentions it being in the top menu, but I can't find it either online or...

Problems with Billing

I just spent over an hour on the phone trying to get my bill paid. I thought if I put a post here it would be on record somewhere. Last month I received a bill statement saying my card was declined and I owed money. I checked and made sure the correc...

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