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billing issue
I have been emailing mailto:[email protected] for weeks and have received no response. I have been to the Telus website trying to find the form to submit so that a ticket can be created but the links go around in circles. The AI chat only gives me replies related to connection issues. Can I please just send an email to someone to explain the billing issue and have it resolved? Why do you make this so hard?? The claim to resolve issues within 7 days is completely false. Beyond frustrated!
Pause is temporarily unavailable
I've had MANY issues with Optic TV lately. Last week it was Your television cannot support HDCP (H1001). I've purchased a new HDMI cable to fix this and the H1001 error is still coming back. Yesterday a recorded baseball game was completely hung and watching it was almost impossible. I finally had to reboot the PVR to watch ANYTHING. (I've rebooted the PVR so many times lately I've stopped counting!) Today it's Pause is temporarily unavailable. Try again I've pretty well had it with Telus Optik TV. In the spring I got a "new" PVR. Next I got a "new" wireless remote digital box for the 2nd TV. Then the billing went nuts for several months and I was charged for 2 PVR boxes! I've just about had it! Rick
Can't register my MyTelus account
I signed up for an internet service a couple of days ago and received an email with a link to complete the registration for my MyTelus account. However, when I use the link to finish the registration after I put my information in and submit it, nothing happens, and it won't let me log in with the information I used for my account.Data security incident email from Telus
Is this email really from Telus? Many people received it, but doubt the authenticity since it is trying to get you to click a link and give out your info. What caused this? What would signing up for yet another service do to fix this? Should passwords be changed? I'm not sure what to believe. Reddit thread Facebook thread
Account in collectionS?
I have been getting emails, calls, and texts from MetCredit. I dont recall ever having a Telus Wireline account. I have had Telus mobility for a while and am up to date on this but now I am all of a sudden in collections. I did have a Telus box for a bit but that was a bit ago and i cancelled everything accordingly and paid what I had to. This is awful and I need help please
