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HVAC disruption Yates St. Victoria BC
Hello, there is a Telus building located on Yates street between Quadra and Blanshard. The HVAC on the roof is functioning at a very high-pitched disruptive sound. I live close by and this has been a problem before until it was fixed. Now it has started again. Is it possible to connect with the building manager and provide an update on the status of this? Thank you
Deal not honoured ! Who do I escalate too?
In the past couple days I have spent almost 2 hrs on the phone with a Telus person. The first hour to discuss options for my family for cell phones and services and bundle with other services we already have and an offer was sent to me by email aftert that call and the second hour was for us to sign up for the deal that was offered and in an email only to find out after the second hour and verifying my identity etc that Telus would not honour the deal (that I have in writing!) . We have been long time customers of Telus for internet, business services, etc which apparently means nothing. So this is a warning that you can't believe the deal offered verbally or even in writing from a Telus representative. Not sure how they can do business this way. It seems the Telus rep just wants to keep you on the phone line for as long as they can - is this how they are paid? This experience has been such a waste of my time .........total disrespect! I wanted to stay with Telus but after this experience I will be seeing what other providers can offer now. Who can I complain to at Telus about this? Potential customers beware.
Public IPV4 address
I've switched over from Shaw to TELUS purefibre, and all of my self hosted game servers, websites, and VPN endpoints no longer work. It seems that I've been put behind CGNAT and I no longer have a public IPv4 address, static or dynamic. Some research showed that I can request to be put off of CGNAT via tech support, but I was on call for over 2 hours but still my request denied. I'm happy to upgrade my network tier over 250mbps for this, but if I cant get a public ipv4 address, I might have to switch back to Shaw.
Internet Sign up
Hi all, I'm moving into a basement suite in Surrey, BC that already has a TELUS PureFibre wall jack installed from a previous tenant. If I sign up for a new TELUS PureFibre plan, does TELUS still require a technician visit, or can they simply ship the modem/router for a self-install? If self-install is available, can I pick up the equipment locally from a TELUS store or depot to speed up the activation process, rather than waiting for it to be shipped? Has anyone done this recently, and how long did activation take once the equipment arrived or was picked up? Thanks.
Cannot convert Westjet Rewards to Telus Rewards after changing password
I have both the Westjet Rewards and Telus Rewards and have linked the accounts ever since it was available. I had to change the password of my Telus Rewards account recently. Now when I try to convert my Westjet points to Telus Rewards, I’m being asked to sign in to my Telus account - and once signed in, it says the page cannot be found. I tried using the app, the web browser on my phone, and the web browser on my computer - all with the same result. I checked and my accounts are still linked to each other, but I keep being asked to sign in. I do not want to unlink then link my Telus account as it will remove my perks.2 factor code
Here is my predicament: long ago my wife and I started a TELUS account using her e-mail and a password. This was fine until TELUS started using the '2 factor' login that sends a number code to your account e-mail. So now even knowing her e-mail and the account password I can't login into our account from my own computer because of course the 2nd. verification code is sent to her e-mail. I checked the security setting in 'my profile' and there was an orange triangle along with "2-factor authentication Disabled" so why is it still sending the 2 factor code? If that's the case how do I get my own e-mail added to our account?Account renewal
My 2 year contract for 1 gig internet was due to expire on the 18th of this month. After initially setting up a cancellation I saw an offer of $60 plus tax for 1 gig, called in and renewed. I was told my new bill would be $60 plus taxes. Because this was done before my initial deal expired all my billing dates remain the same. Today I received notice of my first bill, and it's $97. Today I spent another hour on the phone trying to get the problem solved to no avail. If I was a sceptical person, I would say that Telus does this on purpose knowing a lot of people don't want to waste hours on the phone trying to adjust for a few dollars. Brutal.