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Telus rewards program
Has Telus returned the points that were lost at the end of 2024. I ask because tonight the topic of points came up and my friend has 230,000+ points, way more than can be acquired in one year. When questioned he said he knew nothing about points until I brought up the topic. Has anyone here who said they lost points due to the change receive their points back?
Telus customer service lying to customers
Telus has been calling me twice a day to sell the Telus mobility services, ever since I enrolled for Telus home service. Each time it is from a different number hence not possible to screen the calls. They convinced me to consider a discounted connection offer as am a Telus home service customer. Sent me SIM card and promised repeatedly that I have time to consider till the activation of the SIM card. As I will only be charged once the SIM is activated. That was not true. Then they charged me for the unactivated SIM card. I called them and they confirmed the charges are dropped. Again a lie. And now they have sent the case to action collection. Never thought I have to see this day. I would like to complain via this forum as I have been made to believe lie after lie by the on call support. I would like to claim damages and distress caused by Telus with repeated calls and lies. How do you do business if you allow your own customer service to convey lies and misinformation to your own customers? I know how, because you have the market monopoly!
Collection Agency - Telus Account Error - can I please speak to a human???
Hi There, I have multiple accounts with Telus all of which are fully paid and up-to-date. A collections agency has been contacting me regarding a purported amount owing on a Telus account. I thought it was a scam since all my Telus accounts are fully paid up and have always been. Now it's showing up on my credit rating. After multiple attempts, I finally spoke to a Telus agent who was able to figure out that the Telus Account # that the collections agency is contacting me about appears to be an error (I have another Telus mobility account for the phone number at issue and it is fully paid and in good standing). However, because it is a pre-paid account, the agent said he was a mobility agent (not a pre-paid agent) and so he couldn't help me further. He then tried to transfer me to Telus pre-paid. First I was routed to a store representative, and they told me to call back to 611. I have done that, and I cannot get through to an actual person at Telus pre-paid because Telus' system keeps bumping me to an online assistant. Can someone please message me to get this sorted out.
Closed account
I transferred my mobility plan to another provider. Telus immediately closed my account. I want to pay my final bill. I have tried, Chat, Telephone and X to talk to someone but as my account number no longer works their AI will not connect me to anyone. Telus has to be the the most difficult company to reach to pay a bill in the western hemisphere. So far I have spent over an hour trying to pay the final bill. Any chance anyone here has a contact email for someone there so I can get a copy of my final bill and pay it? Thanks,Account to collection months after properly closed
Hi, I have closed an account last year with Telus and paid off online my remaining balance. We originally were with Koodo and switched over to small business account to save money, when we did they continued to charge us at Koodo while now charging us at Telus without our knowledge. When we found out we tried to rectify the issue and it was too much to deal with so we switched. We still ended up with a large bill which I paid off online but now that I am checking up on my credit score I notice there was a charge after the fact that now has gone to collections and is ruining my score. Does anyone have any experience with this? This company has been extremely frustrating to deal with.Suspensions for "Fraud"
I own and operate 4 businesses all od which are either Federally Incorporated or Provincially. It would seem to me that someone at Telus has a hard on for suspending all three of our accounts in rotation and I am repeatedly visiting Telus stores with my documentation and emailing their Fraud department my ID and documentation. The line gets unsuspended then a week later if I do something like change Sims or phones here we go again. The customer service is absolutely horrid in between what can only be described as various globally outsourced call centers. How do I actually get in touch with someone in management in Canada? This is costing me time and revenue
Cannot reset password
My current password to access my TELUS does not work and I need to reset my password. When I try to log in with the incorrect password, I have to request log in link sent to my email. This works, but does not solve the problem for resetting my incorrect password. When I try to reset the password, I can not do so without first entering my current password (which is incorrect). AI chat doesn't have an option to solve reset password. I need to find out how to reset a password when I do not know the current password. Any guidance is appreciated
