TELUS Neighbourhood

Issues with Returning Phone and Billing Discrepanc

I canceled my services with Telus at the end of my contract in November 2024 as I was disgusted with the entire company and their practices from the first week I signed on the line! I was on a bring it back contract meaning when my contract ended I w...

Billing Issue

They created two accounts and are charging me for both when I only use one. Being billed $90 a month when I was told $40. Customer service just keep passing me around. Can someone please help me?

Mexico Connection

Hoping Telus support can reach out directly to fix the back end of my CAD-US-Mexico plan. Not able to connect in Mexico.

Email Bill notification not working

Download all available 2024 bills only downloads 12 months

This applies to both Mobility and Home accounts.On the "past-bills" page, there is a link to download an entire year's worth of bills. But instead of getting 12 pdf's, I only got 10 (missing April and May) for Mobility and 10 (missing April and June)...

Fraudulent account in my name impacting my credit

I was just looking into my equifax report and there is a HUGE bill impacting my credit from TELUS WIRELINE. Which I can guarantee was not me as I was living in a hotel at the time and it is greatly impacting my credit report. I’m not sure whereto sta...

Cannot login to Telus Web Portal

Hi, in the last few days, we have not able to login to our my telus account. We are getting Sorry, you have been blocked, you are unable to access telus.com, It is saying to email the site owner to let them know you were blocked with cloudflare Ray I...

Steam+ not linking with existing Prime account

I just signed up with Stream+ and had no issue with linking my existing Netflix and Disney+ accounts. However when I follow the instructions to link my Prime account I get an error message - "You already have an active Prime membership on this accoun...

Beyond Executive Escalations

How do I go about escalating something beyond an Executive Escalations Operations Manager? I would like to speak with someone higher then that person.

Suspicious Sales Calls from Alleged Telus Representatives

Be aware of a possible fraud or misrepresentation being conducted by some individuals claiming to be Telus employees. They may be contractors, or special promotion reps, or simply employees who are deliberately misrepresenting Telus. Regardless, my s...