My Mobility Account

Resolved! No Pre-Authorized Payment

It seems that billing support is closed right now, so I thought I would check here in the meantime.I’ve had pre-authorized payments setup for about a year and a half now with no issues at all. I was just looking at my May bill, and it appears that my...

Resolved! New Phone User and Phone Plan - $0.01 Charges listed as 'data usage'

I'm currently on the Talk and Text 15 plan, and added $100 to my account. $15 was taken for the first month, sure. Now I'm receiving these charges listed as data usage on my transaction list, and I'm afraid I'm eventually going to forget and end up w...

Resolved! Currently abroad but my bank account shows payments being made

I have called customer before and after flying abroad to suspend my account since I can't use my phone in Europe and yet I'm seeing $80 being taken from my account each month instead of $30. What is going on?? I have called customer service so many t...

Resolved! MyTelus app advertising to me with notifications

Received a notification about a new phone available from the myTelus app. This is the second time this has happened, and there doesn't appear to be any way to turn it off. There used to be more settings in the app that allowed for this sort of thing ...

Resolved! Tablet Plan Increase 2022

I have an iPad account with sharable data which I opened last year at $15 /month. Just received notification of a $5/month increase beginning in February 2022. That is a 42% increase. How can they justify this type of increase?

Resolved! Resume suspended mobile phone account while outside Canada

Hi there, I left Canada to China about 1 year ago. For the first couple of months my phone number worked fine in China as I can still receive text messages etc. But since last November, seems my mobile phone number was suspended due to a late payment...

Resolved! Returning phone

Hello. I upgraded my phone and there was a glitch in Telus system. Therefore, they made me pay $600 to upgrade my phone, then I had to mail my phone (bring back) in order to receive the money back. Telus has since then received my phone and has issue...

Resolved! Mobility HST calculation

I live in Alberta (GST 5%). I moved from Ontario and took my (613) number with me. Telus is charging me 13% HST (Ontario tx) because my phone has a 613 number. According to CRA 'To know which GST/HST rate to charge, a supplier has to know what type o...

Resolved! Security question / answer

Hello,I remember creating a security question / answer when I created my Telus account a while ago, but now I can't seem to find any way to update it. Did they remove security questions all together or is there some other way I can edit it that I'm m...

Resolved! I need to order intallation when I don't have SIN or Canadian ID

Hello,I am a network engineer from europe. I am coming to Vancouver on 4th January.I need to order installation on 5th January.But I don't have a Canadian ID nor SIN number yet. Thank you

TELUS Neighbourhood

Latest topics

Resolved! No Pre-Authorized Payment

Resolved! New Phone User and Phone Plan - $0.01 Charges listed as 'data usage'

Resolved! Currently abroad but my bank account shows payments being made

Resolved! MyTelus app advertising to me with notifications

Resolved! Tablet Plan Increase 2022

Resolved! Resume suspended mobile phone account while outside Canada

Resolved! Returning phone

Resolved! Mobility HST calculation

Resolved! Security question / answer

Resolved! I need to order intallation when I don't have SIN or Canadian ID

How to get a phone number going

I have recently moved

Billing

Pour quoi nous sommes pas capable de vous rejoindr...

Why wouldn't my Visa bill have a charge from tell...

prepaid top up

Returned Device

online account and billing

Device care

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