My Mobility Account
Forum discussion about TELUS Mobility accounts.
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Resolved! No Pre-Authorized Payment

It seems that billing support is closed right now, so I thought I would check here in the meantime.I’ve had pre-authorized payments setup for about a year and a half now with no issues at all. I was just looking at my May bill, and it appears that my...

TheLamma by Neighbour
  • 3315 Views
  • 6 replies
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Resolved! MyTelus app advertising to me with notifications

Received a notification about a new phone available from the myTelus app. This is the second time this has happened, and there doesn't appear to be any way to turn it off. There used to be more settings in the app that allowed for this sort of thing ...

Jared743 by Just Moved In
  • 512 Views
  • 1 replies
  • 0 kudos

Resolved! Tablet Plan Increase 2022

I have an iPad account with sharable data which I opened last year at $15 /month. Just received notification of a $5/month increase beginning in February 2022. That is a 42% increase. How can they justify this type of increase?

Louislar by Neighbour
  • 929 Views
  • 3 replies
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Resolved! Returning phone

Hello. I upgraded my phone and there was a glitch in Telus system. Therefore, they made me pay $600 to upgrade my phone, then I had to mail my phone (bring back) in order to receive the money back. Telus has since then received my phone and has issue...

Resolved! Mobility HST calculation

I live in Alberta (GST 5%). I moved from Ontario and took my (613) number with me. Telus is charging me 13% HST (Ontario tx) because my phone has a 613 number. According to CRA 'To know which GST/HST rate to charge, a supplier has to know what type o...

Carey1 by Just Moved In
  • 642 Views
  • 3 replies
  • 0 kudos

Resolved! Security question / answer

Hello,I remember creating a security question / answer when I created my Telus account a while ago, but now I can't seem to find any way to update it. Did they remove security questions all together or is there some other way I can edit it that I'm m...

Charm by Just Moved In
  • 726 Views
  • 1 replies
  • 0 kudos