Fake promotion or error
Received this loyalty offer 4 th time in last 3 months but don’t able to redeem eitther it is fake again or you guys have a issue at your backend pls resolve it see the photo attached
Latest topics
Telus want to frustrate me with high bills, please somebody help me
I am very much tired of the high bills telus us bringing for me, I seriously can’t cope with this bill, last month we had a long call with the customer care and they reduced the bill by 20 dollars, now this month they brought back same amount of bill...
Why havent my devices been shipped??
on day 10 business day for my phones to ship, and get nothing but the run around when I call in, and customer service reps that cant comprehend the langue, or speak it so it cant be understood. Very frustrated, and getting ready to jump back to Bell.
Credit Reporting Agencies
I understand why Telus would pull a credit report when establishing a new account. That's a normal business practice. What I do not understand is why Telus reports the account activity each month to Transunion and Equifax when the account is setup fo...
Printing Bill
I want to use my monthly bill to renew my driver's license and health card, but I cannot find an option to see statements or bills. Has this been removed entirely? The help still mentions it being in the top menu, but I can't find it either online or...
Existing telus number removed and new ported number assigned to telus accou
I am looking for help, my existing telus number is removed and I was trying to port my wife number from koodo to telus is being replaced in my account. I am worried what if my telus number is gone? Everything I have is on this phone number, pls help ...
How to submit a formal complaint or contact the ombudsman?
Hello, Any ideas on how to submit a formal complaint or contact the ombudsman? First issue is that when I went through the EPP pricing tool it stated that I would not be charged the One-time connection fee. I didn't want to wait for the phone to be s...
Customer Service Broken Promises - Not being honoured what was offered
On November 29th/2024 (Yesterday) I was offered a 2 year contract plan (never expiring plan) and I’m sure Telus knows this all since everything is recorded and spent an hour in a half with the customer service, what turned into a promise was broken a...
Terrible experience / customer service with 3 different stores …
I am currently with Telus (home internet and mobile). My mobile contract ended and I decided to get a new plan and a new phone for Black Friday this week. I went to three different stores and talked to three different employees and they all gave me d...
bundle discount - home internet and mobile plan
so i have telus internet and mobile plan into 1 account, i read somewhere before i could get a discount for bundled services, is this something that Telus is still offering?
