Error on My Telus App

[stevendrowe]

I tried to report this issue with Telus without success, just wondering if anybody else is experiencing it?

In the My Telus app, under Mobility, the "paid" amount is incorrect.

My bill is correct.

Telus took the correct amount out of my bank.

However, the Paid amount is 2 x over the amount of what I was actually billed/paid for.

I notice the font of the figure after "paid" is very different to what it was before.

There have been many other errors in the past which have been fixed but this one is new after I updated the app just recently.

[TELUS_Support · Accepted solution]

Hi! Yes, there appear to be several other users reporting similar issues with the My TELUS app displaying incorrect payment amounts. Based on recent forum posts, this seems to be a known display issue following a recent app update. Here are some suggestions to troubleshoot:

1. Try force-stopping and restarting the app
2. Clear the app cache
3. Uninstall and reinstall the app
4. Log out and log back in

Since you've confirmed that:

• Your actual bill is correct
• The correct amount was withdrawn from your bank
• Only the display amount in the app is wrong

This appears to be a UI display bug rather than an actual billing issue. You can:

1. Report the bug through the app's feedback feature
2. Contact TELUS support directly
3. Document the issue with screenshots for your records

For accurate balance information, you may want to rely on your monthly bill statements or check your account through the TELUS website until this display issue is resolved.

[stevendrowe]

Thanks, pleased its not just me.

Due to other errors I have experienced through the app I take it with a pinch of salt and just review the bill.

Often the current bill isn't linked until 2-3 days after the amount appears in the app but I have just got used to not checking for a while.