Forum Discussion
Collection Calls
I have been contacted by General Credit Services Inc. collections saying I owe $120, apparently from 2019. I have asked them numerous times to provide me with a bill showing what I owe for. They say they have no bill. They want proof I paid a bill but can't provide me a copy of the bill. It is a 6 year old debt that I can find no record of ever being informed about. This is so frustrating. When I call Telus the recording says if it is regarding something in collections that they have no information. The collections company says they have no bill just an amount. How am I supposed to prove I paid a bill 6 years later and no one can produce the actual bill.
On the last call I asked how they expect me to pay a bill that no one can tell me what it is for, the call was abruptly ended. We canceled our home service many years ago, nothing till now. It's maddening.
Please help
10 Replies
Telus has 2 companies they deal with, this isn't one of them when I worked there. Sounds like a scam
I have also started receiving calls from them. I cannot sign into telus and keep getting rerouted. I have not received any bills from Telus and now I am being harassed by a collection agency. My account balance was 0, and I paid all bills so would really like an explanation or a simplified way to get in contact.
You have your choice of ebill or paperbill. Customer service once you are authenticated can check the email address sent to. Sounds like a scam as telus only uses 2 collection companies and that's not one of them
TELUS_SupportOfficial Support Team
Hi scoste66 General Credit Services is a company we use. Please do not share false information
- TELUS_Support
Hi Kevin, is this the first time you've been contacted by the collection agency regarding this? It would seem odd if there were no collection attempts since the account was closed in 2019 and might indicate this to be a scam/fraud call.
- Yes this is the first time (Over the last few weeks) that I have been made aware of any amount owing.
- TELUS_Support
We'll send you a PM to see if we can find dig a bit more into this for you.
