Outbound Calling Name Display

TELUS has a handy feature called Outbound Calling Name Display. With this feature, your account name can appear when you call someone, helping them identify your call before answering. This feature requires specific account and device settings.

Requirements

Your account and device must meet these conditions:

• Postpaid TELUS account (not prepaid)
• VoLTE-certified device
• VoLTE enabled on your device
• Recipient's device supports name display

Activation Steps

1. Log in to your MyTELUS account
2. Navigate to the Add-Ons section
3. Select "Outbound Calling Name Display"
4. Confirm activation

The feature activates immediately. Your account name will appear on the recipient's screen when their device supports caller name display.

Cost

Personal accounts: Free

Business and Corporate accounts: $3 per month

If Your Name Doesn't Appear

The recipient may not see your name if:

• Their device doesn't support name display
• They use a carrier that doesn't show caller names
• VoLTE is disabled on your device

Check your device settings to confirm VoLTE is enabled. The setting is usually found under Network Settings or Mobile Data options.

When to Contact TELUS

Contact TELUS support if you've activated the feature and enabled VoLTE, but your name still doesn't display after 24 hours. Technical support can verify your device certification and account configuration. Visit the TELUS support page for Outbound Calling Name Display or call customer service for activation assistance.