Telus Home Internet Drops out and stays out.

We switched from Shaw to Telus in February. After 17 years of price hikes with Shaw, I figured it was time to save some money. We cancelled, sent the modem back, and then had to wait an entire week for Telus to show up.

A week without internet in a house with three teenagers is chaos. I don’t recommend it.

When Telus finally installed everything, the internet lasted three hours before it dropped. The tech came back the next day and swapped the fiber box. That lasted maybe two hours. Called again, they did remote testing, and it came back for half an hour. Since then it’s been dropping at least once a week.

Another tech came out about a week ago. He said the fiber from the street to the house was –18 dBm (fine), but the fiber from the demarc to the media panel was –28 dBm, which is extremely weak and explains the constant outages. He re‑terminated the fiber ends, got the house back to –18 dBm, and it worked… briefly.

Now we have no internet at all again, and the earliest they can send someone is April 8th. That’s almost two weeks of paying for a service we can’t use.

The tech told us the issue “must be coming from the street” and that Telus needs to send someone else. But if it were a street‑level problem, other houses would be having issues too. Our neighbours are fine. Meanwhile, our fiber box isn’t receiving a signal at all.

This needs to be escalated. This is a repeat service failure, and waiting over a week for another appointment is unacceptable. I expect a credit for every single day the service has been unusable. We’re paying for nothing, and the constant patch‑jobs that last a couple of hours are ridiculous. Someone needs to actually fix this.