Account renewal

My 2 year contract for 1 gig internet was due to expire on the 18th of this month. After initially setting up a cancellation I saw an offer of $60 plus tax for 1 gig, called in and renewed.

I was told my new bill would be $60 plus taxes. Because this was done before my initial deal expired all my billing dates remain the same. 

Today I received notice of my first bill, and it's $97.

Today I spent another hour on the phone trying to get the problem solved to no avail.

If I was a sceptical person, I would say that Telus does this on purpose knowing a lot of people don't want to waste hours on the phone trying to adjust for a few dollars.

Brutal.