Partner passed away, need to cancel his account
What do I need to do to cancel my partner’s account? He passed away a few weeks ago and said that I won’t be able to cancel it until after he’s gone and I can bring a death certificate. I don’t mind going to the nearest store to do this, I just don’t want to forget something and have to go back and forth. I already have so much to do since his passing. I’d like to get this taken care of quickly. thanks in advance
Specialist appt call. didn’t help me then transferred me to closed department
The specialist just called me to review my whole account. Didn’t answer any of my questions and without letting me know transferred me to a closed department . You guys leave me with no choice to to contact crtc or please have a manager or someone who will actually call me today or I will be contacting crtc to make complaint that no one will help me
Emails from Collections - could this be for a closed account?
So I have been receiving mysterious emails from General Credit Services recently, saying I owe Telus $300. At first I thought this was an issue with my internet account, but the account number GCS has does not match that, so now I'm wondering if this bill is from my old mobile phone account? I switched form Telus to Koodo back in January (broke my old phone, decided to replace it, Koodo was cheaper) and I don't have any account info for my old mobility account anymore. I also have not recieved any communication from Telus about owing $300 and I don't remember the Koodo clerk saying anything about that when he moved my account over. Can anyone help me find out about this account number and if I actually owe Telus $300?
Sent my bill to collection agency
Closed my account in 2018 with 0 balance. Got a warning from a general credit Inc saying I owe 107 dollars and it was my second notice today. 7 years later.. Warned if I don't pay, they will report me to credit bureau. How dare telus do this and try to destroy my credit over their own mistake. Completely unacceptable. This is not the way to do business. What is wrong with this company. Absolutely pathetic. Telus if you actually read this, contact me and fix this asap.
Why did Telus send my outstanding balance to collections before statement due date?
They sent my outstanding balance to collections, effectively screwing my credit, less than one week after I suspended my services. The due date on my final bill, which was never actually sent to me by email OR snail mail, is September 24th. The current billing cycle is for a month that I didn't have any services through them. This is absurd.Fraudulent Charge
I recieved a letter in the mail for an unknown closed account for $776 due immediately. I thought it was a scam due to spelling errors but I thought I better follow up with Telus. It turns out it is a real bill but mobility couldn't tell me what it was and transfered me to Internet services. They couldn't tell me what it was so they transferred me again. The next person said it was for an installation under a corporation but couldn't tell me much more. I told them that I don't have a corporation and that I never authorized anything. This was about 1.25 hours into this and they asked me where I lived and I told them so they transferred me again. I was on hold for 2 hours and finally gave up due to an appointment I had to go to. I now have to phone again on money because the letter said they are going to send a collection agency after me and it could affect my credit rating. I don't have the time to sit on the phone for 3 hours at a time while they transfer around the county because customer service doesn't know what this charge is about. What would my next step be to get this resolved? I have until August 27th apparently to get this taken care of.
TELEKOM LAW PROFESSIONAL CORPORATION
I received an email from Telekon Law. It states that I owe 510.17 before or on the 26th. I am not aware of any debts I have with Telus, and my phone bill is fully paid. I would like some help. Is this legit? I don't have the money to pay for it either, I already all my bills for this month and bought groceries, I literally have no money to pay for this. And if I don't, I am being brought to court apparently. Any help/information, would be greatly appreciated.
