Bad faith: wrong credit report, awful service, blocked number transfer.
I am filing a complaint regarding a credit alert showing a missed payment allegedly from Feb 2025. This has caused inconvenience, stress, and financial harm while I am applying for mortgages. Key dates: – Feb 2025: alleged missed payment – Oct 30/25: credit hit filed – Nov 12/25: credit alert; multiple calls to Koodo, Telus, TransUnion, Equifax – Nov 13/25: further Koodo calls Summary: – The $57 alert lowered my score. – Both bureaus said the report was inconsistent and I have 6+ yrs of on-time history. – Early Koodo agents said my payments were on time and redirected me to the bureaus. – Both bureaus confirmed Koodo failed to submit Feb 2025 reporting. – A later Koodo manager was dismissive, refused escalation, and again told me to call the bureaus. – Koodo alternated between claiming I missed the payment and calling it a “miscommunication,” then gave me an incorrect U.S. Equifax number and the Privacy (at) telus.ca email. – When I requested cancellation at end of cycle, the agent attempted immediate cancellation and incorrectly said it wouldn’t be prorated; later emails confirmed prorating. – Koodo blocked the number transfer to Freedom; Freedom confirmed it was locked until they intervened. – I filed disputes with both bureaus. Impact: – Credit damage: Directly affects mortgage qualification and purchasing power. – Time/stress: Numerous calls and contradictory info, Incorrect contacts, inconsistent explanations, refusal to escalate. Remedies requested: – Correct all reporting errors and confirm in writing. – Provide compensation for the financial harm caused. – Provide a written + verbal apology from the payment manager and outline corrective steps. – Escalate to a senior complaints manager and provide their contact details.How to Pay Your TELUS Mobility Bill
Pay your TELUS bill using your credit card, debit card, or online banking. Choose the payment method that works best for you. Set Up Automatic Payments Automatic payments withdraw your bill amount each month from your chequing account, credit card, Visa Debit, or MasterCard Debit. On My TELUS Website: Log in to your My TELUS account Select the account you want to set up (if you have multiple accounts) Select "Set up pre-authorized payments" Complete the online form and submit On My TELUS App: Download the free My TELUS app and go to the Billing tab to set up automatic payments. Make a One-Time Payment On My TELUS Website: Log in to your My TELUS account Go to the Overview or Billing tab Select the account you want to pay (if you have multiple accounts) Click "Make a payment" or "Pay Bill" Complete the payment form You can save your credit card information for faster future payments. Through Online Banking: Log in to your bank's website, app, or call telebanking Add TELUS Mobility as a payee Enter your TELUS account number (found on your bill or Client Service Agreement) Submit your payment By Phone: Call 1-866-558-2273 and follow the automated prompts to pay with a credit card. You can also check your balance, update payment details, or notify us of a payment. For Prepaid Devices: Call #123 from your TELUS prepaid device Enter your PIN Press 5 to register a credit card Follow the prompts to enter your card details Wait for confirmation At Your Bank: Bring your bill or remittance slip to your local bank or financial institution. Payments take up to 5 business days to process. Using Clik2Pay (Interac e-Transfer) If you see the Clik2Pay icon on your bill or collection notice, you can pay via e-Transfer: Click the Clik2Pay icon in your bill or notice Choose your bank from the Interac gateway page Log in to your online or mobile banking Verify and approve the payment Clik2Pay uses bank-grade security. Learn more at clik2pay.com. When to Contact TELUS If your payment doesn't appear on your account after the expected processing time, you're having trouble setting up automatic payments, or you need help choosing a payment method, contact TELUS Mobility support through your My TELUS account or send our TELUS_Support account a private message here on the Neighbourhood.
Partner passed away, need to cancel his account
What do I need to do to cancel my partner’s account? He passed away a few weeks ago and said that I won’t be able to cancel it until after he’s gone and I can bring a death certificate. I don’t mind going to the nearest store to do this, I just don’t want to forget something and have to go back and forth. I already have so much to do since his passing. I’d like to get this taken care of quickly. thanks in advance
Old Account Sent to Collections
Okay, Eric from the Telus reddit said to post here, so this is pretty much my final attempt to get this resolved. Back in 2021-22 I had a Home Security account. I closed it in March of 2022, and received my final bill for $0.00 in June 2022. I have an email copy of this bill and a livechat agent confirmed the cancellation date for me a few days ago, since I didn't have an email record of that (I had cancelled over the phone). A few weeks ago I started receiving collections emails from General Credit Services saying I owe Telus $300 on that account. I have no idea where this came from or why it's sent to collections as I haven't received any communication from Telus about any outstanding balance. Since then, when I try to get info GCS and Telus are just bouncing the issue back and forth. The Telus livechat can't access my info because it was sent to collections. The collections company initially said they'd send a bill but never did, and now refuses to help because "Telus doesn't send bills for recently closed accounts." When I pointed out that it was closed 3.5 years ago they just said "the only way we'll stop harassing you is if you get Telus to say you don't owe anything." I really need someone who is able to see this account info to call or chat with me. I strongly suspect this was a billing error that got way out of hand, considering my last bill was $0 and I never heard from telus about cancellation fees or returned equipment not arriving at their warehouse. But if I can't get someone to talk to me about this I literally have no choice but to wait until the collection appears on my credit report and then file a dispute with all agencies. I have been trying for weeks to resolve this, but I really cannot just be sending a random company hundreds of dollars without knowing why. Plus, if there is some weird billing issue, paying GCS might not even solve it and then I'll be doing this all over again in a few months. Anyway...Eric, you told me to post here, so help me out please.
Specialist appt call. didn’t help me then transferred me to closed department
The specialist just called me to review my whole account. Didn’t answer any of my questions and without letting me know transferred me to a closed department . You guys leave me with no choice to to contact crtc or please have a manager or someone who will actually call me today or I will be contacting crtc to make complaint that no one will help meEmails from Collections - could this be for a closed account?
So I have been receiving mysterious emails from General Credit Services recently, saying I owe Telus $300. At first I thought this was an issue with my internet account, but the account number GCS has does not match that, so now I'm wondering if this bill is from my old mobile phone account? I switched form Telus to Koodo back in January (broke my old phone, decided to replace it, Koodo was cheaper) and I don't have any account info for my old mobility account anymore. I also have not recieved any communication from Telus about owing $300 and I don't remember the Koodo clerk saying anything about that when he moved my account over. Can anyone help me find out about this account number and if I actually owe Telus $300?Sent my bill to collection agency
Closed my account in 2018 with 0 balance. Got a warning from a general credit Inc saying I owe 107 dollars and it was my second notice today. 7 years later.. Warned if I don't pay, they will report me to credit bureau. How dare telus do this and try to destroy my credit over their own mistake. Completely unacceptable. This is not the way to do business. What is wrong with this company. Absolutely pathetic. Telus if you actually read this, contact me and fix this asap.Informed a owed money by General Credit Services but i cancelled several months ago
I was informed that I owe money by a collection agency but I cannot check my bills on the My Telus because I cancelled the service in may. I can even check my previous bills because the is no way to access the billing section anymore. I did pay every dollar I was supposed to before everything was cancelled and I don't remember getting informed by Telus that I owe money.
Why did Telus send my outstanding balance to collections before statement due date?
They sent my outstanding balance to collections, effectively screwing my credit, less than one week after I suspended my services. The due date on my final bill, which was never actually sent to me by email OR snail mail, is September 24th. The current billing cycle is for a month that I didn't have any services through them. This is absurd.Fraudulent Charge
I recieved a letter in the mail for an unknown closed account for $776 due immediately. I thought it was a scam due to spelling errors but I thought I better follow up with Telus. It turns out it is a real bill but mobility couldn't tell me what it was and transfered me to Internet services. They couldn't tell me what it was so they transferred me again. The next person said it was for an installation under a corporation but couldn't tell me much more. I told them that I don't have a corporation and that I never authorized anything. This was about 1.25 hours into this and they asked me where I lived and I told them so they transferred me again. I was on hold for 2 hours and finally gave up due to an appointment I had to go to. I now have to phone again on money because the letter said they are going to send a collection agency after me and it could affect my credit rating. I don't have the time to sit on the phone for 3 hours at a time while they transfer around the county because customer service doesn't know what this charge is about. What would my next step be to get this resolved? I have until August 27th apparently to get this taken care of.
