Forum Discussion
Stream+ subscription double charge
I subscribed to stream + via EPP back in November.
First day on November 6th, I was charged twice. I called in, and the agent provided credit towards my cellphone bill (which is with EPP as well).
Next cycle, on December 6th I was charged twice again. Spoke to an agent for over an hour and the agent couldn’t resolve. Advised to submit a support form and should hear back within 10 business days.
no reply, called EPP support 3rd time. Agent couldn’t resolve and offered credit towards my cellphone bill. She advised she will escalate but so far has hear nothing.
can someone please advise / help on this matter???
4 Replies
TELUS_SupportOfficial Support Team
Our apologies for the billing issues Tc0909, has someone from the escalations team reached out to you since?
Unfortunately no. I am afraid of getting double charged again on January 6th
- TELUS_Support
Can you please send us a private message? We can take a look at the billing and fix any pending issues
