Cancelled Device Care Complete but am still being charged for it?
Hi, I am in a bit of a pickle. I am very in debt and currently dealing with a battle to get on disability - so I cancelled my Device Care Complete in the hopes that it'd help me save a bit of money each month. I was also trying to get a hold of someone to talk to about Connect for Success (or whatever the low income plan thing was, my roommate is also disabled and has it) but I do not have the luxury of waiting for hours on the phone. :( So I am hoping to get in touch with someone who can assist. Is there any way to get my billing fixed, like by contacting someone over live chat or email? Most of my chat support attempts are not delivering, I'm trying to use the website chat support and it's just giving me errors when trying to contact an agent. Keeps saying "Not Delivered" and erroring, haha. I unfortunately cannot afford to pay off the full bill atm, so I'm hoping the Device Care Complete can be removed like it was supposed to be. If someone can lend a hand I'd appreciate it. I cancelled it over a month ago. Thank you.
Telus sent me to collection agency without contacting me
I received a mail from General Credit Services Inc stated that they have been contracted as the authorized collection agency because I own $1919.58 to TELUS CORPORATION PAYROLL I do recognize that the account number shown on the mail is indeed the T-ID I was assigned but I have left Telus more than 2 years ago, and not a single word from Telus, all of sudden I was sent to collection for something I never heard of? I tried to contact Telus to find out what’s going on, but giving that all the number I can find is for customer service and I clearly don’t have any active account so nobody can tell me anything. The nice ladies I had been talking to both assumed this is a scam letter. But given that the T-ID was actually shown on the letter I’m hoping someone from Telus could help me with this please. At least tell me the reason for this not so small amount please. 😭 Thank you very much for your attention to this matter. Rae
Incorrect Information On Bill Website?
I logged into my account to see that on my bill page it says that I have an overdue bill of 10 days (said it was due on December 2nd) but I paid that bill on Nov 13th. So when I clicked the pay now, as I assumed the website would be correct, I realized that I already paid for the month and I now paid ahead of time for December now. This is more of a notice to the tech side of the webpage but I did not appreciate that jump care only for it to misread my payments. And I am curious if anyone else had this message pop up for them? Thanks!Unauthorized charges
Hello, I am contacting you because I got charged $900 more than I expected. My internet plan is $40 and this month I just got the bill of $940. Please see the story below and I have also created a post in Reddit. The person named El-Eric suggested that I also create a post here to have in resolved. Day 1: Everything started with an unstable Wi-Fi connection. I phoned Telus, and the CSR said they would try to fix it remotely. They mentioned I might receive a text from their support team confirming it was resolved; if not, they would send a technician the next day to troubleshoot. By the end of Day 1, I never received any text or call—only an email saying a technician would be coming the next day. Day 2: The technician arrived, and we talked about my unstable Wi-Fi. He suggested it might be due to my old modem. He went back to his work truck, replaced it with the newer Wi-Fi 6E modem, and then left. We never discussed any charges, and he never told me I should expect a bill for the visit or the hardware. A couple of days later, I was shocked to receive a $672 bill. For what? I was never told I would have to pay for fixing my Wi-Fi, nor was I told there would be any charges for hardware. Fast forward to a few days ago, I received my actual bill—and the amount was even higher, including a $200 diagnostic fee, bringing the total to around $900. I was never informed about this either. For my ~$40 plan, this is ridiculous. I then contacted the loyalty department, and the representative there was also shocked. She said she needed 2–4 days for her manager to review the call recordings to confirm that I was never advised about diagnostic or hardware fees. I really hope they call me back soon. I also removed my pre-authorized payment to avoid being automatically charged. If you need more information please let me know. Thanks again for taking this case seriously.
Billing address won't change
Hello, I've been trying for the past week and a half to update my billing address to ensure that it matches my credit card. I've tried 5-6 times. Every time I go back in the account is reverted to my previous billing address. I've tried this both on my desktop and on my phone with the same result. I'm unable to pay by credit card until the account accepts my new billing address
Specialist appt call. didn’t help me then transferred me to closed department
The specialist just called me to review my whole account. Didn’t answer any of my questions and without letting me know transferred me to a closed department . You guys leave me with no choice to to contact crtc or please have a manager or someone who will actually call me today or I will be contacting crtc to make complaint that no one will help meEmails from Collections - could this be for a closed account?
So I have been receiving mysterious emails from General Credit Services recently, saying I owe Telus $300. At first I thought this was an issue with my internet account, but the account number GCS has does not match that, so now I'm wondering if this bill is from my old mobile phone account? I switched form Telus to Koodo back in January (broke my old phone, decided to replace it, Koodo was cheaper) and I don't have any account info for my old mobility account anymore. I also have not recieved any communication from Telus about owing $300 and I don't remember the Koodo clerk saying anything about that when he moved my account over. Can anyone help me find out about this account number and if I actually owe Telus $300?
Sent my bill to collection agency
Closed my account in 2018 with 0 balance. Got a warning from a general credit Inc saying I owe 107 dollars and it was my second notice today. 7 years later.. Warned if I don't pay, they will report me to credit bureau. How dare telus do this and try to destroy my credit over their own mistake. Completely unacceptable. This is not the way to do business. What is wrong with this company. Absolutely pathetic. Telus if you actually read this, contact me and fix this asap.
