Forum Discussion
Incorrect bill after contract renewal
Hello,
I am hoping someone at Telus will see this and give me a hand. I renewed my contract in October with an agreed upon price for two years. After the first correct bill, the next two went up in price almost 100 dollars more then what was originally agreed to.
My account had updated agreements which I was never notified of nor did I agree to.
I’ve tried the Telus messaging feature which just gets concluded with no responses.
I tried calling once and spent 3 hours on the phone with multiple agents. I was told the initial agent who did my renewal offered me discounts that were impossible to keep an my bill must increase.
I was then promised a call back which I never received.
This is an insane business practice, especially when I can’t even talk to anyone.
any help is appreciated.
3 Replies
You are lucky that your first bill was correct. It gives you a point of reference. I can't count how many times I've renewed and it required two to three billing cycles and numerous calls to get the bill in line with the agreed price. It's a convoluted billing system and reps have mentioned the difficulty to me in adjusting bills. I am at the stage where I'm trying to renew and they want to double to triple my price. I really don't know how promotional discounts end up expiring at different times. While I have had some discounts expire, my current bill should have an existing discount since it was not expired but it somehow magically disappeared.
TELUS_SupportOfficial Support Team
Hi Anthony! That's really frustrating a 3 hour call with no callback and your bill going up $100 isn't okay. We'll send you a PM and actually look into what happened with your October renewal.
When can I expect this message?
