Forum Discussion
Incorrect bill after contract renewal
Hello, I am hoping someone at Telus will see this and give me a hand. I renewed my contract in October with an agreed upon price for two years. After the first correct bill, the next two went up i...
You are lucky that your first bill was correct. It gives you a point of reference. I can't count how many times I've renewed and it required two to three billing cycles and numerous calls to get the bill in line with the agreed price. It's a convoluted billing system and reps have mentioned the difficulty to me in adjusting bills. I am at the stage where I'm trying to renew and they want to double to triple my price. I really don't know how promotional discounts end up expiring at different times. While I have had some discounts expire, my current bill should have an existing discount since it was not expired but it somehow magically disappeared.
