Forum Discussion
Problems with Internet
Hi;
This is just a suggestion for Telus. I had my internet got down the other day, so I called in. After some discussion and checking the person finally asked if the light was on on my modem. It wasn’t. My cat had apparently walked over the power bar and managed to turn it off. So, I made myself a label “If this light is off, check the power’ and stuck it on the modern. I was thinking it would be nice if Telus produced a label like that. Might save a few service calls.
1 Reply
TELUS_SupportOfficial Support Team
Thanks for the feedback! We'll definitely pass it along to our team. We're constantly looking for ways to make our easy start and troubleshooting guides more intuitive for new installs, etc. Another option would also be to look in to a power bar with a recessed switch or a switch cover, if you want to be extra careful!
