Forum Discussion

Tc0909's avatar
Tc0909
Neighbour
22 days ago

Stream+ subscription double charge

I subscribed to stream + via EPP back in November. First day on November 6th, I was charged twice. I called in, and the agent provided credit towards my cellphone bill (which is with EPP as well). ...
bill issues
billing
billing issue
Stream+
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
19 days ago

Our apologies for the billing issues Tc0909, has someone from the escalations team reached out to you since?

  • Tc0909's avatar
    Tc0909
    Neighbour
    18 days ago

    Unfortunately no. I am afraid of getting double charged again on January 6th

    • TELUS_Support's avatar
      TELUS_Support
      Icon for Official Support Team rankOfficial Support Team
      13 days ago

      Can you please send us a private message? We can take a look at the billing and fix any pending issues

      • Tc0909's avatar
        Tc0909
        Neighbour
        13 days ago

        I've just sent over the details for my issue via private message. Kindly review & advise. Thank you.

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