Forum Discussion
Violation of Agreement
I have paid the Bill and it's states that I did I can get the transaction from my bank in transaction yet I'm being double billed stating I dod not pay anything do I have to take to a civil claims in court about this issue and plus the wifi shows it's connected but no internet not only did my number change from the number I wanted to keep but being double billed when I paid in full last month then I have no internet connectivity
7 Replies
That's the stupidest thing they should have it set at 1 bill 1 account not 2 separate that makes it like robbery as an excuse to double bill for both the services and provider
TELUS_SupportOfficial Support Team
As Rocky mentioned, were you able to take a look at your detailed PDF bill? In regards to your home internet WiFi not working, can you try restarting your router and all connected devices then test?
- I've tried evwryrhing
- Maybe it's coz Roger's was hooked up and maybe causing interference
Do have a close look at the two separate invoices you received to ensure there is not two separate account numbers. You said, bank info shows paid, how do you make payment, do you include the invoice number in the memo line.
There is a problem with Telus in doing their accounting as even once they confirm a mistake it still has taken 2-3 months for them to correct that mistake. In my case they closed one account and opened a new one. The old account was set to auto pay, the new one was left unpaid. When I looked closer I pointed it out credits on one account and debt on the other were equal until they started to add interest. That is behind me.
And I'm indigenous i fond this a little insulting that tells says they support indigenous people but yet they are doing this to one in which is registered also a vulnerable person's with intellectual disabilities and this is taking advantage of a person's with disabilities so I can forward my claim to also include vulnerable person's in regards to this providing all the factual information
