Charged against unused service
I'm hoping someone here can point me in the right direction. I've been charged for mobility services that I never used — the line was inactive/unused, yet the charges still appeared on my bill. I've already tried contacting TELUS support but haven't had a resolution yet. Has anyone else dealt with this situation? How did you get it sorted out? Any help is truly appreciated. I just want this corrected fairly. 🙏
Overcharged Scam from Telus
What is happening? Sometimes, when we were told to join you guys then you guys say that even if we connect our credit or debit card the pre-authorization payment will be activated and the discount of $10 will be applied but now after using the Telus network for 3-4 months, now you guys tell me that card is not accepted and we should connect our bank to activate pre-authorization payment and get that discount. This is really not happening, I have recorded everything when I switched to the Telus network. I even have recorded voice call that I was with the agent when I was joining Telus Network. This is really kind of disappointing to the new customers, in any way you guys are charging me more than the amount that you promised me to charge. If this is the case then I and my partner were already happy with Fido. Sorry to say but we feel like we are scammed by Telus. This is not done guys. We are paying $20 more again. As a working and struggling in this heavy rising prices in the country how can we pay more and more everytime than the promised charge when joining the Telus network. Please fix this, this is not done.
Billing Issues
We know Telus's customer getting worse on the contrary of the increase of the internet and home security service charge. Telus increased more than $6 on the internet service charge and the Home security service although we are not using the Home security service at all. Telus removed the 6 month $5 discount on the internet bundle. Last time the Telus teller asked me to call again to get the temporary prmotional discount after 6 month. I talked a tell, but she was saying she can't give the discount. Also the Home security contact was 36 month, but Telus changed the contract to 24 month and increased the charge upto $3 more without my agreement. I am really moving to Rogers at the end of this contract. So I started to change my email account to Google. My request ;1. additional 6 month $5 discount on the internet service 2. Restore my Home security contract to the original contract. Also the customer service connectivity is so bad.
Telus charged me $1000 after case closed by CCTS!
I had an overseas Telus agent upgrade 2 phones and plans that were still under contract without my knowledge or consent. After 7 months attempting to solve with Telus customer service I filed and closed CCTS complaint (I wasn’t satisfied with outcome but I just wanted it done). Unfortunately I still had 2 more phones under contract and now Telus has come back to me saying I owe $1000 even though case was closed by CCTS (yes, these were charges considered and “compensated” for in first CCTS complaint). I have reopened case with CCTS. Anybody else had this experience? Was it ever resolved? Telus is going to be coming after me forever for fraud they committed!
Contact Info BC
Hello, Can anyone please help me with contact info in British Columbia for customer service? Since October, we’ve dealt with horrible experiences with unknowledgeable customer service agents that have continuously increased the bills, including adding services NOT requested. This is an account for an elderly home bound 90 yr old senior with hearing impairment and very very little tech experience. Please help. Thank you.Billing Issues
I ended my Telus services and account last June. But I received an email from a debt collections agency that I owe an outstanding charge on my account. I never received a bill from Telus with the amount the debt collection agency stated, and I payed the last bill I had from Telus in full before the account was canceled. If there was an actual charge left outstanding on my account why was I not notified? and if not, why did I get sent to a debt collections agency if I did not have an outstanding charge? I am very disappointed in the service quality of Telus, I shouldn't have my canceled account information sent to a collections agency without my notice of a bill.Managing Third-Party Application Purchases
Third-party vendors can charge applications and web services directly to your TELUS invoice instead of requiring credit card payment. These charges appear as application purchases on your bill. How Third-Party Billing Works Vendors offer pay-per-use applications and web-based services like mobile dating or social networking sites. When you download or subscribe through their platform, charges apply to your TELUS account automatically. This eliminates the need for separate credit card or PayPal transactions. Disputing Unauthorized Charges Contact the vendor directly if you see charges for services you didn't subscribe to. The vendor must resolve billing disputes for their services. If you don't recognize the vendor name on your bill, contact TELUS support to identify which company charged your account. TELUS can provide vendor contact information but cannot remove third-party charges without vendor authorization. Prevent Future In-App Purchases iPhone (App Store) Open Settings Tap General Scroll down and tap Restrictions Tap Enable Restrictions Create a passcode when prompted Under Allowed Content, turn off the In-App Purchases slider All in-app purchases now require your passcode. Android (Google Play) Open the Google Play Store app Tap Menu Select Settings Scroll to User Controls Check the box next to "Use password to restrict purchases" Enter your Google password to confirm All in-app purchases now require your Google account password. When to Contact TELUS Contact TELUS if you need help identifying an unknown vendor on your bill or if a vendor refuses to remove fraudulent charges after you've disputed them directly. TELUS can provide vendor contact details and escalate unresolved billing disputes, but the vendor must authorize any charge removals for their services. Version Fr
