Forum Discussion
Godfrey96
2 months agoNeighbour
Made my first payment to the wrong account which is now deactivated
As the title says I recently started and account for my wife and made the first payment fairly quickly when I got the bill. I signed into My Telus account and saw the bill was still outstanding, it took my a bit to realize that I had accidentally paid the 171$ to my old Telus account from nearly 5 years ago. I attempted to sign in and access the account but it has been deactivated and the payment has gone through and can’t be cancelled through my bank.
From a past post I saw that you can transfer the transaction to my new account is that possible?
2 Replies
- TELUS_Support
Official Support Team
Godfrey96 It happens to the best of us but we can help :). We'll send you a private message to collect some account info so please keep an eye out for that notification.
- NFtoBC
Community Power User
Try messaging TELUS_Support in this forum.