Forum Discussion
Times
When looking at my usage, the times seem to be off.
If i made a phone call or texted at 9 a.m. it shows that it was done at 1 p.m.
Wondering how to change this
Thanks
6 Replies
TELUS_SupportOfficial Support Team
Ah yeah, that's a super common point of confusion! Our backend systems log all usage in Eastern Time by default, no matter where you're located. So if you're on Pacific Time and make a call at 9:00 AM, it'll show up as 1:00 PM on your log.
Unfortunately, there's no way to switch the My TELUS portal to local time right now, so you just have to do a quick time zone conversion when checking your history
Strange because I am in Eastern Time. But if it can't be changed.
- TELUS_Support
Hmm, have you tried to reset the devices internal settings?
