Forum Discussion
Times
When looking at my usage, the times seem to be off. If i made a phone call or texted at 9 a.m. it shows that it was done at 1 p.m. Wondering how to change this Thanks
TELUS_Support
Official Support Team
Official Support TeamAh yeah, that's a super common point of confusion! Our backend systems log all usage in Eastern Time by default, no matter where you're located. So if you're on Pacific Time and make a call at 9:00 AM, it'll show up as 1:00 PM on your log.
Unfortunately, there's no way to switch the My TELUS portal to local time right now, so you just have to do a quick time zone conversion when checking your history
Strange because I am in Eastern Time. But if it can't be changed.
- TELUS_Support
Hmm, have you tried to reset the devices internal settings?
example. I received a text at 914 a.m. e.s.t. this morning and when i look at my usage it shows that the text came in at 1.14 p.m.
- TELUS_Support
Thank you for providing that info with us! Unfortunately for now we do not have a fix for that.
Everything is set to Eastern Standard Time. Computer and Phone
