Home services and formal complaint email address
Hi. I want to file a formal complaint to Telus management on my home services but have just been redirected by the Bot and still can't find the form. Feels like this bot is designed to redirect people away from truly getting support. I disputed my bill and again the bot tells me to message their agents. My complaint are getting lost in the chatbot msgs. Can someone please give me an email address? I was promised by Telus' sales agent that my monthly bills would be a set amount when I signed a 2 year contract, its has been 8 months now, the bill keeps going up for different reasons. I've tried to resolve this issue many times, each time a new agent goes into my account, promises me it will be fixed, then nothing happens. It's wrong for sales agent to promise one thing and Telus to charge differently. I don't mind sending an email to the executive team if someone has the email address. Have anyone else been in the same situation? Sales agents promising one thing and bills charge different? What did you do to remedy it? Thanks in advance.
Unannounced rate hike and bill after cancellation
Well, where shall I start? My internet bill used to be 50 dollars and last year it randomly jumped to 75 with no notification. In addition, I found out Telus kept charging me for security camera for THREE years after I no longer used it. The truly audacious part is that, after I cancelled my account, I was hit with another bill of close to $100 for a period where my usage of their service is absolutely ZERO and with the modem returned. Having been using Telus for years, this makes me not wanting to return to it at all.
Billing Issues
I ended my Telus services and account last June. But I received an email from a debt collections agency that I owe an outstanding charge on my account. I never received a bill from Telus with the amount the debt collection agency stated, and I payed the last bill I had from Telus in full before the account was canceled. If there was an actual charge left outstanding on my account why was I not notified? and if not, why did I get sent to a debt collections agency if I did not have an outstanding charge? I am very disappointed in the service quality of Telus, I shouldn't have my canceled account information sent to a collections agency without my notice of a bill.
Bill overdue errors
I've noticed a pretty concerning trend with my telus mobility and internet bills, where my account will show my account is overdue just as a new billing cycle commences. I've tried the good ole log-out log-in trick, but alas I am stressed out of my mind that I am late for a payment I have already made every month. This overdue error is doubly confusing as I use pre-authorized payments. Here is my anxiety-inducing dashboard (still showing October's bill, despite Nov 15th being the new bill cycle): and here is my very contradictory transaction history, showing the bill was paid on the 31st (and the existence of a November bill that I do not have a statement for): Any fixes for this? I've called in before and have just been told to wait a few days and to check again, and by then it is usually resolved (just at the expense of my sanity). I can't help but feel that if the shoe was on the other foot Telus's payment department wouldn't exactly accept me paying them out of whack with the excuse of "just trust me bro".Why Even Call Me?
I just received a phone call from someone at Telus overseas, asking how I was doing. I said "Bad" as my bill increased out of nowhere in March. Peewee agent proceeds to completely disregard my response and reads his script, "we wanted to make sure everything is going well" I replied, "No, I just said it was going badly--" And was immediately hung up on. Telus. Up your game. Contact me immediately, correct my bill, provide a back-credit for this unprecedented increase, and another credit for this ludicrous level of professionalism (none), or I will be calling Shaw within the next 24 hours and leaving your joke of a service.Get To Know The My TELUS App
Get To Know The My TELUS App Did you know we have a highly rated app that allows you to check your bills, usage, and much more at the tip of your fingers? We know that your time matters, and the My TELUS app has got you covered! Let's take a look at everything you can do with the app. The benefits of using the My TELUS app Making changes to your plan & add-ons Viewing your bill & usage details Setting up data notifications & limits Checking/keeping track of your data usage Reduced wait times on the phone How to create & access your account 1. Download the My TELUS app on your iPhone or Android device or text “app” to 54555 to download. Alternatively, you can also access the web version here. 2. Once downloaded, you’ll have the option to sign up for My TELUS or log in (if you’ve already created an account in the past). 3. Log in and you’re ready to go! You can now make changes to your services & view your usage details. If you have any questions, reach out to us over on our Facebook page or Xaccount, or send a private message to our TELUS_Support handle and we'll be around to help! FR version
