Unannounced rate hike and bill after cancellation

Hello anaerobicity, I want to say thank you for being a long-term customer with us for years, and I am genuinely sorry that this is how your journey with us is wrapping up. Reading through this, I completely understand why you’re furious. A sudden $25 price jump without clarity is frustrating enough, but being charged for a security camera you aren't using—plus a final bill after returning your modem—feels like a punch in the gut. That shouldn't happen, full stop. Because this involves specific account audits spanning three years, our regular frontline chat tools won't cut it. I want to connect you directly with a senior billing specialist who has the authority to review your equipment return. We'll send you a private soon since we'll need to access your account, thanks !

My experience is similar they brought us into their 2 year plan and for the last year it has been completely miserable. They stopped sending me the bills and then without any warning cancelling my services, then billing me then next month for the additional reconnection $75 and this triggered every month a disconnection since for some reason they want you to keep the balance at zero. Last month the contract ended and they immediate hiked the price, and started charging me for extra internet usage on a unlimited internet account? I called to cancel to request the removal of the cancellation fee triggered by their team last month, and rude lady from Latin America (I am Latin) told me that I had to follow the procedure, she placed me on hold and then dropped the line, no call back. Worst customer service cancelling account. Filing a complaint with the CRTC and contacting the MP to request they cap fees like they have done with Banks for non sufficient funds.