Forum Discussion
Account renewal
My 2 year contract for 1 gig internet was due to expire on the 18th of this month. After initially setting up a cancellation I saw an offer of $60 plus tax for 1 gig, called in and renewed. I was to...
TELUS_Support
Official Support Team
Official Support TeamWhat were you advised on the phone reg? Was this a case of partial charges (happens when plans are changed in between bill cycles) or prior discounts expiring?
My billing cycle dates have not changed, the new contract starts at the end of my old one. I could not really get a straight answer. I noticed a $15 hs service agreement fee which he agreed to remove saying it would take about 24 hours to show up on my bill. That was 5 days ago and it still has not been done. The new agreement clearly states $70 per month plus tax. That agent assured me she should would apply the $10 credit for auto pay on May 18 bringing the price down to our agreed $60 per month going forward. This also has not been done.
Currently checking online my next bill which will be via auto payment is still showing $97.
The bill is so convoluted with discounts being added and taken away its beyond me and apparently beyond the agents.
- TELUS_Support
Glad we were able to sort this out for you today. Please do let us know if we can be of further assistance in the future!
- TELUS_Support
That bill sounds like a total mess. We're shooting you a PM right now so we can look at your account and help figure this all out.
