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Error on My Telus App
I tried to report this issue with Telus without success, just wondering if anybody else is experiencing it? In the My Telus app, under Mobility, the "paid" amount is incorrect. My bill is correct. ...
Hi! Yes, there appear to be several other users reporting similar issues with the My TELUS app displaying incorrect payment amounts. Based on recent forum posts, this seems to be a known display issue following a recent app update. Here are some suggestions to troubleshoot:
- Try force-stopping and restarting the app
- Clear the app cache
- Uninstall and reinstall the app
- Log out and log back in
Since you've confirmed that:
- Your actual bill is correct
- The correct amount was withdrawn from your bank
- Only the display amount in the app is wrong
This appears to be a UI display bug rather than an actual billing issue. You can:
- Report the bug through the app's feedback feature
- Contact TELUS support directly
- Document the issue with screenshots for your records
For accurate balance information, you may want to rely on your monthly bill statements or check your account through the TELUS website until this display issue is resolved.
TELUS_Support
Official Support Team
Official Support TeamHi! Yes, there appear to be several other users reporting similar issues with the My TELUS app displaying incorrect payment amounts. Based on recent forum posts, this seems to be a known display issue following a recent app update. Here are some suggestions to troubleshoot:
- Try force-stopping and restarting the app
- Clear the app cache
- Uninstall and reinstall the app
- Log out and log back in
Since you've confirmed that:
- Your actual bill is correct
- The correct amount was withdrawn from your bank
- Only the display amount in the app is wrong
This appears to be a UI display bug rather than an actual billing issue. You can:
- Report the bug through the app's feedback feature
- Contact TELUS support directly
- Document the issue with screenshots for your records
For accurate balance information, you may want to rely on your monthly bill statements or check your account through the TELUS website until this display issue is resolved.
Thanks, pleased its not just me.
Due to other errors I have experienced through the app I take it with a pinch of salt and just review the bill.
Often the current bill isn't linked until 2-3 days after the amount appears in the app but I have just got used to not checking for a while.
- TELUS_Support
Thanks for your understanding stevendrowe and keep an eye out for the next update. Let us know how it turns out and thanks again!
