Stream+ can't connect to my existing Prime account?

[webbtj]

So I just signed up for Stream+. Activating Telus TV+ was no problem (since I didn't already have an account). Next I went to activate Amazon Prime. I already have an Amazon Prime account so when I click Activate, I'm taken to an Amazon page to confirm my Amazon account: 

When I click "Complete activation" I receive an activation error: "This account is not eligible for this offer":

I'm not sure if this is just because of the $1/mo three-month promo or if for some reason I cannot use migrate my existing Amazon Prime account to Stream+. If I can't at all then there's no point in keeping it, the $38 price tag doesn't really save me anything if it's only replacing my Netflix and Disney+ payments and not my Amazon Prime as well.

Has anyone else run into something like this? Any advice?

[TELUS_Support]

Hi there, unfortunately it would be because you are not eligible for the $1/mo three-month promo. 

[webbtj]

Does that mean I, as a Telus customer, am not eligible for the three-month promo, or that my existing Prime membership cannot be migrated because of the three-month promo? Will I be able to migrate my existing Prime membership to Stream+ after the $1/mo promo ends?

[Rocky3]

it appears you are trying to add a promo from Telus to an existing prime account.

been a while, i clicked on the prime button and logged tnto prime just linking it to the Telus remote.

went smoothly.

[webbtj]

Interesting... I'm not sure what the "Telus remote" is. I just signed up for Stream+ Premium (already a Telus mobile customer). I already had Netflix, Disney+, and Amazon Prime, so it seemed like a no-brainer to get this bundle. You're supposed to be able to migrate your existing accounts with those services to Stream+ (so as not to loose your history, and whatnot). When I try to add my existing Amazon Prime account I'm running into this issue. If it's just a matter of not being able to connect while I'm on the $1/mo promo, that's fine. But I'm wondering if it's a different issue. I have Amazon Prime which includes Prime shipping, not just Prime Video, so I'm wondering if that's a factor. I also have add-on channels that I pay for separately in my Prime Video. I don't expect this bundle to cover those add-ons, but I wonder if having add-ons make it impossible to connect your account.