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Stream+ can't connect to my existing Prime account?
So I just signed up for Stream+. Activating Telus TV+ was no problem (since I didn't already have an account). Next I went to activate Amazon Prime. I already have an Amazon Prime account so when I c...
Hi there, we replied to your Twitter message but will reply here as well. You will be able to complete the service activation once you go into your Amazon account under Manage Prime Membership.
You will be able to see and manage any subscription from there, and can select the option to End benefit now or pause. Once the account is free from any subscription, you can retry the activation process through us.
OK, so this is all straightened out. I'm just going to add a bit of context in case someone finds themselves in the same, very specific boat as myself.
As TELUS_Support mentions, you need to cancel or pause your existing Prime membership before you can activate it through Stream+. If you happen to be a Google user and (currently) pay for your Amazon Prime through Google Play you will have to wait until your next billing cycle before you can activate Amazon Prime through Stream+. When you cancel your existing subscription, it stays active until the next billing date.
So just keep that in mind when signing up for Stream+ with an existing Prime account, you may end up paying for both your Stream+ and your existing Prime subscription for up to a month depending on when you sign up for Stream+ vs when your Prime billing date is. Luckily for me I'm on the $1/mo 3-month promo so I'm paying the $1 for Netflix, Disney+, and Telus TV+ for the month and my Prime account separately until next month.
