Forum Discussion

Rocky3's avatar
Rocky3
Guardian
24 days ago
Solved

My Telus Login

I do not go to my account often but each time I login this pops up

We’re experiencing a technical issue.

We’re working to resolve this issue. In the meantime, you can use the My TELUS app to manage your account.

Return to home page.

I click Return to home Page button and it goes where it should.

Please fix this, or tell me why I am getting it.

  • Rocky3's avatar
    Rocky3
    20 days ago

    I have login bookmarked for quick access. I reviewed the URL which was the URL copied the login page after logging out. It has worked for months, then the error page. I had not noticed that a repeat login has a mile long string, I suppose to take you back. But when I clear cache cookies are lost and the string does not work. I have changed my bookmark URL to 

    https://   Telus . com / my-Telus

    without the spaces below

    https://www.telus.com/my-telus 

    It now so far works.

5 Replies

  • Nighthawk's avatar
    Nighthawk
    Icon for Community Power User rankCommunity Power User

    Which browser are you using to try access your accounts?

      • TELUS_Support's avatar
        TELUS_Support
        Icon for Official Support Team rankOfficial Support Team

        Hey Rocky3 - Were you able to get logged in through a different browser? have you tried incognito as well?

  • I want to login and go to 

    Your accounts

    Today it gave me a long read for back to school specials, I had to find MY TELUS and click on it to get to it. Why is Telus changing stuff from what works?