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Stream+ can't connect to my existing Prime account?
So I just signed up for Stream+. Activating Telus TV+ was no problem (since I didn't already have an account). Next I went to activate Amazon Prime. I already have an Amazon Prime account so when I c...
Hi there, we replied to your Twitter message but will reply here as well. You will be able to complete the service activation once you go into your Amazon account under Manage Prime Membership.
You will be able to see and manage any subscription from there, and can select the option to End benefit now or pause. Once the account is free from any subscription, you can retry the activation process through us.
Just to follow up as I have now gone through the entire process. I can confirm that your existing Prime membership MUST be inactive (cancelled) in order to activate it through Stream+.
For those frustrated with Telus, this is an issue with Amazon as they will not let you migrate your membership to a third party bundle provider like Telus the way Netflix and Disney do. That being said, Telus could be a bit clearer, even with some fine print as most will assume that all three services will connect to Stream+ the same way.
If, like me, you got a discounted offer for Stream+ (I got a $1/mo for 3 months offer) and you're paying for your existing Prime monthly, cancel it and sign up for Stream+ now (you don't lose any of your account info like watched shows and whatnot). If you don't have a discount offer for Stream+, cancel your existing Prime and wait for it to run out before signing up for Stream+. If you're paying yearly you may as well wait until it expires, Stream+ is only a deal if you get to remove paying for all three existing services.
