Mobility
Trusted answers and information and Home Services devices and solutions from Neighbourhood contribut...
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How to Swap your SIM Card
Your SIM card acts like a key to the TELUS network so it’s important to activate it as soon as possible. Avoid calling in or making a trip to the store and swap it online. What you’ll need: New SIM card Your device(s) with active SIM card (powered on...
BlackBerry Legacy Devices End Of Life
BlackBerry discontinued support for all of their devices on January 4, 2022, and the network infrastructure that supported most handset connectivity has been shut down. Any legacy BlackBerry devices that are running BlackBerry OS will no longer funct...
Pik TV is now available on Chromecast with Google TV & Sony Smart TVs running Android TV
Great news everyone! Now there are more ways to enjoy your Pik TV App on the big screen as we have made it available on Chromecast with Google TV and Sony Smart TVs. This Android TV app is also available on Nvidia Shield and Nvidia Shield Pro. If you...
Pik TV Media Box Is Getting An Upgrade
*Available to customers in B.C. and Alberta Hey Neighbours, we're excited to share some news! We're dedicated to continuously improving your Pik TV experience. From July 13th to 22nd, your Pik TV Media Box will be automatically updated with an experi...
Pik TV Media Box OS Upgrade
Hey everyone, we have some exciting news! We're dedicated to continuously improving your Pik TV experience. From July 16th to 26th, your Pik TV Media Box will be automatically updated with an improved experience that includes two changes: The Media B...
Outbound Calling Name Display
You asked… we listened! Your IDEAS in action. TELUS launched Outbound Calling Name Display (OCND), which enables you to have your account name displayed with your number when you place an outgoing call. What do you need to know? Self Serve only This ...
Installing PureFibre To Your Home - FAQ's
Q: How does the work you are doing to install TELUS fibre affect my property.? A: The work will not have a diverse effect on your property. It is our goal to restore all property to the same condition prior to construction. We conduct our work within...
Return Your TELUS Equipment in 3 Easy Steps
If you have recently moved, cancelled, or upgraded your services, you may have unused TELUS equipment sitting at home. Here is what you do: Pack it with an appropriately sized box Include the first page of your most recent bill. Or a piece of paper w...
Samsung Galaxy Z Flip3 5G and Galaxy Z Fold 3 5G Gift With Purchase
Customers who pre-order or purchase a Samsung Galaxy Z Flip3 5G or Galaxy Z Fold3 5G may be eligible to receive a gift with purchase. Conditions: Gift with purchase will be available while supplies last and for a limited time, with no rainchecks. Thi...