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Returning Your TELUS Equipment
Returning Your TELUS Equipment Have you recently moved, cancelled, or upgraded your services? You may have unused TELUS residential equipment sitting at home. If so, here's what you can do: After you get in touch with a TELUS representative, watch fo...
Optik TV - Green Screen Saver
Optik TV - Green Screen Saver Why does my box enter "green screen mode"? Customers will see a green screen saver when their Optik set top box (STB) has been on standby from 4 hours of continuous play with no remote interaction, and when they power do...
Change Number of Rings Before Voicemail Picks Up
Change Number of Rings Before Voicemail Picks Up Call Forward Variable lets you customize the number of times your phone rings or the length of time elapsed before the call is forwarded to your voicemail. The number of seconds before forwarding can b...
Digital Scams: What to Look For and Next Steps
This class of scams is generally carried out digitally using any one of (or combination of) email, SMS, or internet pop-up ads One-time Password (OTP) Code Scam Scammers target people selling items online (Ex., Facebook Marketplace, Kijiji, Craigslis...
Identity Theft: Warning Signs and Reducing Risk
This article discusses Privacy and Security content originally published by TELUS Wise focusing on Identify Theft warning signs, minimizing the risk, and what to do if you suspect you’ve accidentally shared your info with scammers. Warning Signs Many...
Call Related Scams: Types, What to Look For, and What to do
This class of scams is generally perpetrated by organized or lone callers over the phone. Remember, this information is intended to inform you of possible scams. Please use your best judgement to determine if the scenario applies to you. Call Forward...
Brand Impersonation Scams: Types and Tips to Protect Yourself
This class of scams involves scammers pretending to be a representative of a legitimate organization. When in doubt, cease all correspondence and contact the organization directly by looking up their contact information on their official website. Sal...
Prize & Promotional Scams: Too Good to be True
This class of scams focus on awarding prizes or lucrative promotional offers. Remember: if it’s too good to be true, it probably is. Vacation Scam This scam involves receiving a call with a recording that thanks you for choosing TELUS and offers you ...
Know Your Scams: A Collection of Resources to Stay Informed
Know Your Scams: Resources For Common Scams Your privacy and security are a high priority for TELUS, and we're committed to protecting your information. However, some scenarios are outside our control: social engineers and fraudsters can trick peop...
A New Way to Stream: TELUS TV+ is now available on Fire TV!
TELUS TV+ is now available on Fire TV The TELUS TV+ app is now available for download on Amazon Fire TV. The experience remains the same - just with the added convenience of watching on your favourite Amazon Fire device. Here is some information on g...
