Mobility
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How To Spot Imposter TELUS Accounts
How To Spot Imposter TELUS Accounts We've noticed an increase of fake/imposter accounts online claiming to be TELUS or TELUS Support recently. Many of these accounts even use the TELUS brand or imagery to attempt to trick our customers. As always, be...
Mobility Payment Options
Mobility Payment Options There are many convenient ways to pay your TELUS bill. Here is information on the different payment methods. Pre-Authorized Payments The easiest way to pay your TELUS bill is through your chequing account, by credit card, by ...
Residential Services Vacation Checklist
Planning to travel? Use this checklist to ensure you can set and forget about your home services while travelling. Voicemail Check your voicemail messages one of three ways:1) from any phone 2) listen to them with internet access 3) forward them to y...
Contact The TELUS Management Team
Contact The TELUS Management Team Your satisfaction is our top priority at TELUS. If you have an unresolved issue, we're here to help. Send a private message to @TELUS_Support or send us a PM / DM to our Twitter / X or Facebook pages. Alternatively, ...
Mobility Travel Checklist
Planning to travel? We've compiled this checklist to ensure your TELUS Mobility services are ready for a seamless experience abroad. Easy Roam Add Easy roam and take your plan with you abroad. Vacation Suspension If you don't need one or more of your...
TELUS Device Care Complete
TELUS Device Care Complete Protect your Android or iPhone with lost or stolen phone coverage and protection from accidental/manufacturing defects, cracked screens, and more. You can add Device Care Complete when purchasing your new device online, by ...
TELUS Rewards
TELUS Rewards TELUS Rewards is TELUS' award-winning loyalty program for TELUS Home Solutions customers in Alberta and British Columbia. Designed to engage and celebrate our valued TELUS customers - the TELUS Rewards program has now expanded to includ...
FAQ: TELUS TV+ Geolocation Feature
Why does TELUS TV+ need access to my location? TELUS TV+ requires access to your location to ensure compliance with content licensing agreements. These agreements allow us to stream content only within Canada. By enabling location services, we can ve...
Software Update Life-Cycle
When a device is chosen to receive a software update, we make sure it's set up to deliver the best possible customer experience. To achieve this, the update goes through several steps involving multiple parties before it's released. Typically, a seco...
How to Send a Private Message
Send a private message in a few easy steps: Click on the Messages icon at the top right of the webpage. Click on the Compose Notes button above the list of messages. In the Send to field, type in the username of the person. Press the tab key on the k...
