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Mobility

Trusted answers and information and Home Services devices and solutions from Neighbourhood contribut...

35 Posts

Home

Trusted answers and information about Home Services devices and solutions from Neighbourhood contrib...

22 Posts

Neighbourhood

Articles from the TELUS team about the Neighbourhood and how to make the most of it.

19 Posts

Latest topics in Articles

Returning Your TELUS Equipment

Returning Your TELUS Equipment Have you recently moved, cancelled, or upgraded your services? You may have unused TELUS residential equipment sitting at home. If so, here's what you can do: After you get in touch with a TELUS representative, watch fo...

A-B by Community Manager
  • 1076 Views
  • 2 replies
  • 0 kudos

Optik TV - Green Screen Saver

Optik TV - Green Screen Saver Why does my box enter "green screen mode"? Customers will see a green screen saver when their Optik set top box (STB) has been on standby from 4 hours of continuous play with no remote interaction, and when they power do...

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Amyj by Moderator
  • 7784 Views
  • 2 replies
  • 2 kudos

Change Number of Rings Before Voicemail Picks Up

Change Number of Rings Before Voicemail Picks Up Call Forward Variable lets you customize the number of times your phone rings or the length of time elapsed before the call is forwarded to your voicemail. The number of seconds before forwarding can b...

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A-B by Community Manager
  • 68708 Views
  • 9 replies
  • 0 kudos

Digital Scams: What to Look For and Next Steps

This class of scams is generally carried out digitally using any one of (or combination of) email, SMS, or internet pop-up ads One-time Password (OTP) Code Scam Scammers target people selling items online (Ex., Facebook Marketplace, Kijiji, Craigslis...

dru by Community Manager
  • 371 Views
  • 1 replies
  • 1 kudos

Identity Theft: Warning Signs and Reducing Risk

This article discusses Privacy and Security content originally published by TELUS Wise focusing on Identify Theft warning signs, minimizing the risk, and what to do if you suspect you’ve accidentally shared your info with scammers. Warning Signs Many...

dru by Community Manager
  • 405 Views
  • 0 replies
  • 0 kudos

Call Related Scams: Types, What to Look For, and What to do

This class of scams is generally perpetrated by organized or lone callers over the phone. Remember, this information is intended to inform you of possible scams. Please use your best judgement to determine if the scenario applies to you. Call Forward...

dru by Community Manager
  • 661 Views
  • 0 replies
  • 0 kudos

Brand Impersonation Scams: Types and Tips to Protect Yourself

This class of scams involves scammers pretending to be a representative of a legitimate organization. When in doubt, cease all correspondence and contact the organization directly by looking up their contact information on their official website. Sal...

dru by Community Manager
  • 289 Views
  • 0 replies
  • 0 kudos

Prize & Promotional Scams: Too Good to be True

This class of scams focus on awarding prizes or lucrative promotional offers. Remember: if it’s too good to be true, it probably is. Vacation Scam This scam involves receiving a call with a recording that thanks you for choosing TELUS and offers you ...

dru by Community Manager
  • 261 Views
  • 0 replies
  • 0 kudos

Know Your Scams: A Collection of Resources to Stay Informed

Know Your Scams: Resources For Common Scams Your privacy and security are a high priority for TELUS, and we're committed to protecting your information. However, some scenarios are outside our control: social engineers and fraudsters can trick peop...

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dru by Community Manager
  • 1577 Views
  • 0 replies
  • 0 kudos

A New Way to Stream: TELUS TV+ is now available on Fire TV!

TELUS TV+ is now available on Fire TV The TELUS TV+ app is now available for download on Amazon Fire TV. The experience remains the same - just with the added convenience of watching on your favourite Amazon Fire device. Here is some information on g...

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A-B by Community Manager
  • 1401 Views
  • 0 replies
  • 2 kudos
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