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Community Manager
Community Manager

You've ordered your new device from TELUS, but now what? Track your package every step of the way from the moment you've placed your order to final delivery with our Order Status tracker.


Simply enter your order number and the tracker will provide you with the most up-to-date status of your order.



Typical steps of an order


Cart-purple@48.pngOrder processed

We've received your order and it is being processed. Typical timeline is 3-5 business days**, though it can be longer for popular or limited stock devices. You'll receive the tracking number via email once approved and shipped. If further information is needed, we'll email you.


Order approved

Good news! Your order has been processed and is ready for shipment. Keep an eye on your Inbox as the tracking number will be sent to the email address you provided us during renewal or activation.



Truck-purple@48.pngOrder shipped

The moment you have been waiting for. Your order has shipped and the courier name and tracking number will be emailed to you. Shipping time can typically vary between 2-5 business days**.

Attention-purple@48.pngMore information is needed to process your order

Uh oh, something went wrong. Reach out to the web store by email at [email protected] at your soonest convenience. More information should have been sent to you by email.



Picture2.pngOrder cancelled

Your order may have been cancelled for a number or reasons. A refund will be issued within 3-5 business days.

Question Mark-purple@48.pngNo order number found

Please check your order number and try again.



Still have questions about your online order? Give our National Web Store a call at 1-866-488-2709.


**Due to global supply chain delays, please allow for up to 4 weeks delivery for popular devices. 



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Just Moved In

Is there a number to call to get support for orders placed through Business online store? I have been checking the status online and no change for over 5 weeks with 3 emails sent and no reply.


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