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Knowledge base articles

Order Tracker - Check On The Status Of Your Order

You've ordered your new device from TELUS, now what? Track your package every step of the way from the moment you've placed your order to final delivery with our Order Status tracker. Simply enter your order number and the tracker will provide you wi...

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dru by Community Manager
  • 871 Views
  • 0 comments
  • 3 kudos

The Optik TV app is getting an upgrade!

The Optik TV app is getting an upgrade! At TELUS, we're constantly innovating to provide you with the best entertainment experience. We're thrilled to announce that starting October 26, 2022, we will be updating the Optik TV app and browser experienc...

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A-B by Community Manager
  • 2148 Views
  • 20 comments
  • 3 kudos

Reporting Spam

Reporting Spam   Here at TELUS we are constantly working to prevent spam texts and other fraudulent communications from reaching our customers. There are actions you can take as well to not only spot a spam message but to report it to our team for in...

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A-B by Community Manager
  • 690 Views
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Accidental Roaming

Whether you're travelling or at home, your mobile device automatically scans for and selects the networks closest to it. Usually, this is a good thing, but in some instances, it may lead to accidentally or unintentionally roaming when it wasn't your ...

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Dimo-X by Moderator
  • 545 Views
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Get to know the My TELUS app

Did you know we have a highly rated app that allows you to check your bills, usage and much more at the tip of your fingers? We know that your time matters and My TELUS has got you covered! This will be the first in a series of articles that will cov...

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MelH by Community Manager
  • 517 Views
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How to track the status of a device return

Did you get a phone through the Bring-It-Back program and returned the device to us? Learn how to track the status of a device return by following the easy step-by-step guide below. Step My TELUS app My TELUS web version 1 Log into the MyTELUS App Lo...

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C_Fun by Community Manager
  • 326 Views
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Software Update Schedule

All dates are approximate and subject to change. Please note posted dates reflect when the update is targetted for released but can take a few weeks to roll out to all devices. DEVICE Target DETAILS Samsung GS20 FE Oct 18 Security update + optimizati...

dru by Community Manager
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Data Optimization Tips for Android Devices

  Where to Start! Whether you're on an unlimited data plan and just burnt through all your high-speed data, or have a limited bucket of data and need to micro-manage your usage, these tips will help you get started and stay on top of your usage. What...

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Dimo-X by Moderator
  • 545 Views
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Data Optimization Tips for iOS Devices

  Where to Start! Whether you're on an unlimited data plan and just burnt through all your high-speed data, or have a limited bucket of data and need to micro-manage your usage, these tips will help you get started and stay on top of your usage. What...

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Dimo-X by Moderator
  • 590 Views
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How To Process A Certified Pre-Owned devices (CPO) Repair

Does your CPO iPhone Require Repair? If your device needs repair service, refer to the table below to find out where to go for repair. In-warranty CPO iPhone Do not... Do… visit Apple Visit a TELUS location. Only TELUS locations can process CPO iPhon...

C_Fun by Community Manager
  • 469 Views
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