Mobility
Trusted answers and information and Home Services devices and solutions from Neighbourhood contributors and the TELUS team.
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Knowledge base articles

How To Block Text Messages and Calls on an iPhone

How To Block Text Messages and Calls on an iPhone There's not many things more annoying than unwanted texts or calls. Here are some quick guides on how to prevent them from getting through to your iPhone. How to Block Text Messages In the message con...

A-B by Community Manager
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Transfer Your Number From Another Provider To TELUS

Transfer Your Number From Another Provider To TELUS When making the switch to TELUS, transferring your phone number over from your old provider is easy. Check out this handy video to walk you through the process. Steps 1. You'll need your new TELUS S...

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TELUS Mobility Vacation Suspension

What is a vacation suspension? It is the ability to temporarily suspend and pause your mobility services and pay a reduced rate while you're away. Am I eligible for vacation suspension? All customers on a monthly plan can request vacation suspension....

dru by Community Manager
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Voicemail Translation

Voicemail Translation Voicemail Translation is a service that lets TELUS Mobility customers with a postpaid plan translate their voicemails from English/French to the following available languages: English French Mandarin Cantonese Punjabi This servi...

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How To Process A Certified Pre-Owned (CPO) Device Repair

How To Process A Certified Pre-Owned (CPO) Device Repair Does your certified pre-owned (CPO) device need a repair? If so, read on to learn how to get it fixed! In-warranty CPO device - Do not take your device to the brand's store. Visit the nearest T...

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How To Track The Status of a Device Return

How To Track The Status of a Device Return Did you get a phone through the TELUS Bring-It-Back program, and now you've returned the device to us? Learn how to track the status of a device return by following these easy steps: 1. Log in to the My TELU...

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Outbound Calling Name Display

Outbound Calling Name Display TELUS has a handy feature known as Outbound Calling Name Display (OCND), which enables you to have your account name displayed with your number when placing an outgoing call. When activated, your account name will be sha...

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Change Number of Rings Before Voicemail Picks Up

Change Number of Rings Before Voicemail Picks Up Call Forward Variable lets you customize the number of times your phone rings or the length of time elapsed before the call is forwarded to your voicemail. The number of seconds before forwarding can b...

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Roaming with Easy Roam

With Easy Roam, you can utilize your current rate plan's data & minutes and stay connected while traveling. Below are some steps on how to add Easy Roam as well as important points to consider when using it. Adding Easy Roam: From the App: Go to Usag...

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Dimo-X by Moderator
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Wi-Fi Assist

Wi-Fi Assist Wi-Fi Assist is a feature that optimizes the handoff between a Wi-Fi network and your carrier's cellular data network. In the past, when your device left the effective range of a Wi-Fi network, it would try to maintain connection to that...

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