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Knowledge base articles

Apple Live Voicemail for iOS 17

Apple Live Voicemail for iOS 17 With iOS 17, Apple is introducing Apple Live Voicemail. This feature gives iPhone users the ability to see real-time transcription as someone leaves a voicemail, and the opportunity to pick up while the caller is leavi...

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TELUS Device Care Complete

TELUS Device Care Complete Protect your Android or iPhone with lost or stolen phone coverage and protection from accidental/manufacturing defects, cracked screens, and more. Until September 30, 2023 - Device Care Complete (DCC) is under Open Enrollme...

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Backing up your Android Device

Backing up your Android Device Backing up your device is of the utmost importance. If you lose or damage your device without backing it up, there may be no way to recover your contacts, important info, and pictures. Let's talk about backing up your A...

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Mobility Payment Options

Mobility Payment Options There are many convenient ways to pay your TELUS bill. Here is information on the different payment methods. Pre-Authorized Payments The easiest way to pay your TELUS bill is through your chequing account, by credit card, by ...

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STIR/SHAKEN Feature For Mobile Devices

STIR/SHAKEN Feature For Mobile Devices STIR/SHAKEN is a set of network tools used to verify the true calling number of an outbound call in order to combat caller ID spoofing on telephone networks. TELUS verifies the original calling number by validat...

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Get To Know The My TELUS App

Get To Know The My TELUS App Did you know we have a highly rated app that allows you to check your bills, usage, and much more at the tip of your fingers? We know that your time matters, and the My TELUS app has got you covered! Let's take a look at ...

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Protect Your Privacy on Your Devices

Protect Your Privacy on Your Devices Protecting your privacy is of the utmost importance these days. Our phones are an extension of our lives, so we want to help you make informed decisions on limiting the amount of personal info you share through yo...

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How To Block Text Messages and Calls on an Android Device

How To Block Text Messages and Calls on an Android Device There's not many things more annoying than unwanted texts or calls. Here are some quick guides on how to prevent them from getting through to your Android device. How to Block Text Messages Op...

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How To Block Text Messages and Calls on an iPhone

How To Block Text Messages and Calls on an iPhone There's not many things more annoying than unwanted texts or calls. Here are some quick guides on how to prevent them from getting through to your iPhone. How to Block Text Messages In the message con...

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Transfer Your Number From Another Provider To TELUS

Transfer Your Number From Another Provider To TELUS When making the switch to TELUS, transferring your phone number over from your old provider is easy. Check out this handy video to walk you through the process. Steps 1. You'll need your new TELUS S...

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