Knowledge Base Article

TELUS Device Care Complete

Protect your Android or iPhone with lost or stolen phone coverage and protection from accidental/manufacturing defects, cracked screens, and more.

You can add Device Care Complete when purchasing your new device online, by dialing *611 from your TELUS device, in-store, or through your My TELUS account within 60 days from the date of purchase.

Here's what you can get for only $17/month:

  • Coverage for lost or stolen devices with extended protection against accidental damage.
  • Protection for up to 2 incidents of accidental damage or manufacturing defects during a continuous 12-month period.
  • Protection from physical damage, including cracked screens, broken camera, power ports that won't charge and other valuable features such as your microphone and/or speaker malfunctioning.
  • Protection from all liquid damage, including water or coffee.
  • Exclusive value added benefits like free battery replacements, unlimited photo and video storage in full resolution and expert tech help for setting up your device.
  • Get your device repaired at our exclusive repair partner, Mobile Klinik.

 

 

Version FR

Updated 5 months ago
Version 7.0
android
Asurion
device care
Insurance
iphone
Mobility
protection
telus

1 Comment

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  • Kmcdonald5150's avatar
    Kmcdonald5150
    Neighbour
    2 years ago

    After over 3 hours of being told to call a different department and people having no idea of why I've concluded that I pay 15$ a month for a device coverage that is now trying to bill me 100$ for a repair deductible that costs less than 50$ for the repair. Not one person could answer a single question in my 3 hours of being passed around and not once was able to talk to a supervisor like requested before being on hold for 17 minutes and 35 seconds to be just looped back to the same team I started with. Telus customer service has been getting worse and worse. I will be going with a different provider and cancelling all of my Telus accounts and all my wife's.